Hinton, T. D. (1991). The spirit of service: How to create a customer-focused service culture ; a customer service strategy for the new decade and beyond. Kendall/Hunt.
Chicago-Zitierstil (17. Ausg.)Hinton, Thomas D. The Spirit of Service: How to Create a Customer-focused Service Culture ; a Customer Service Strategy for the New Decade and Beyond. Dubuque, Iowa: Kendall/Hunt, 1991.
MLA-Zitierstil (9. Ausg.)Hinton, Thomas D. The Spirit of Service: How to Create a Customer-focused Service Culture ; a Customer Service Strategy for the New Decade and Beyond. Kendall/Hunt, 1991.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.