Service America!: doing business in the new economy
This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty.
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Homewood, Ill.
Dow Jones-Irwin
1985
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| Subjects: | |
| Summary: | This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty. |
| Physical Description: | IX, 203 S. graph. Darst. |
| ISBN: | 0870946595 |
Staff View
MARC
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Record in the Search Index
| _version_ | 1804123161498746880 |
|---|---|
| any_adam_object | |
| author | Albrecht, Karl Zemke, Ron |
| author_facet | Albrecht, Karl Zemke, Ron |
| author_role | aut aut |
| author_sort | Albrecht, Karl |
| author_variant | k a ka r z rz |
| building | Verbundindex |
| bvnumber | BV008807508 |
| callnumber-first | H - Social Science |
| callnumber-label | HD9981 |
| callnumber-raw | HD9981.5.A43 1985 |
| callnumber-search | HD9981.5.A43 1985 |
| callnumber-sort | HD 49981.5 A43 41985 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)12629897 (DE-599)BVBBV008807508 |
| dewey-full | 658.00973 658/.00973 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.00973 658/.00973 |
| dewey-search | 658.00973 658/.00973 |
| dewey-sort | 3658.00973 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| geographic | USA United States Economic conditions 1981- |
| geographic_facet | USA United States Economic conditions 1981- |
| id | DE-604.BV008807508 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:25:22Z |
| institution | BVB |
| isbn | 0870946595 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005826952 |
| oclc_num | 12629897 |
| open_access_boolean | |
| owner | DE-945 DE-N2 DE-188 |
| owner_facet | DE-945 DE-N2 DE-188 |
| physical | IX, 203 S. graph. Darst. |
| publishDate | 1985 |
| publishDateSearch | 1985 |
| publishDateSort | 1985 |
| publisher | Dow Jones-Irwin |
| record_format | marc |
| spelling | Albrecht, Karl Verfasser aut Service America! doing business in the new economy Karl Albrecht and Ron Zemke Homewood, Ill. Dow Jones-Irwin 1985 IX, 203 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty. Wirtschaft Service industries United States Management Kundendienst (DE-588)4135134-4 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Marketing (DE-588)4037589-4 gnd rswk-swf USA United States Economic conditions 1981- Dienstleistung (DE-588)4012178-1 s Marketing (DE-588)4037589-4 s 1\p DE-604 Unternehmen (DE-588)4061963-1 s 2\p DE-604 Dienstleistungssektor (DE-588)4012183-5 s 3\p DE-604 Kundendienst (DE-588)4135134-4 s 4\p DE-604 Zemke, Ron Verfasser aut 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Albrecht, Karl Zemke, Ron Service America! doing business in the new economy Wirtschaft Service industries United States Management Kundendienst (DE-588)4135134-4 gnd Dienstleistung (DE-588)4012178-1 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Unternehmen (DE-588)4061963-1 gnd Marketing (DE-588)4037589-4 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4012178-1 (DE-588)4012183-5 (DE-588)4061963-1 (DE-588)4037589-4 |
| title | Service America! doing business in the new economy |
| title_auth | Service America! doing business in the new economy |
| title_exact_search | Service America! doing business in the new economy |
| title_full | Service America! doing business in the new economy Karl Albrecht and Ron Zemke |
| title_fullStr | Service America! doing business in the new economy Karl Albrecht and Ron Zemke |
| title_full_unstemmed | Service America! doing business in the new economy Karl Albrecht and Ron Zemke |
| title_short | Service America! |
| title_sort | service america doing business in the new economy |
| title_sub | doing business in the new economy |
| topic | Wirtschaft Service industries United States Management Kundendienst (DE-588)4135134-4 gnd Dienstleistung (DE-588)4012178-1 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Unternehmen (DE-588)4061963-1 gnd Marketing (DE-588)4037589-4 gnd |
| topic_facet | Wirtschaft Service industries United States Management Kundendienst Dienstleistung Dienstleistungssektor Unternehmen Marketing USA United States Economic conditions 1981- |
| work_keys_str_mv | AT albrechtkarl serviceamericadoingbusinessintheneweconomy AT zemkeron serviceamericadoingbusinessintheneweconomy |