APA (7th ed.) Citation

Clutterbuck, D., Clark, G., & Armistead, C. (1993). Inspired customer service: Strategies for service quality (1. publ.). Kogan Page.

Chicago Style (17th ed.) Citation

Clutterbuck, David, Graham Clark, and Colin Armistead. Inspired Customer Service: Strategies for Service Quality. 1. publ. London: Kogan Page, 1993.

MLA (9th ed.) Citation

Clutterbuck, David, et al. Inspired Customer Service: Strategies for Service Quality. 1. publ. Kogan Page, 1993.