Quality improvement in continuing higher education and service organizations:
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Lewiston u.a.
Mellen
1992
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | VI, 167 S. |
| ISBN: | 0773492208 |
Staff View
MARC
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| adam_text | TABLE OF CONTENTS
Foreward v
Paul F. Fendt and G. Michael Vavrek
Acknowledgements vii
Chapter 1. An American Leads the Japanese and the U.S.A. Follows
G. Michael Vavrek
Deming s philosophy and 14 point methodology, a basis for Japan s post WWII
economic turnaround and now accepted widely by American business and industry,
are applicable to the service sector.
Chapter 2. Comparing Philosophies of Deming and Knowles ... 21
Paul F. Fendt
When comparing two fathers of significant movements, one from business and
industry, the other from adult education, striking commonalities are found.
Although their work was conceived apart and for different audiences, both Deming
and Knowles sound the same notes with mature learners.
Chapter 3. Land Grant Universities and Quality Improvement . . 35
Lorraine A. Cavalier
Deming provides processes for land grant universities to adopt a new quality phi¬
losophy to deliver improved products and services to the many diverse constituents
of the complex organization.
Chapter 4. Private Continuing Higher Education and Deming: Match
or Mismatch? 51
Jerome F.E. Halverson
Private continuing higher education seems to be more naturally compatible with
Deming s principles but all systems resist change.
Chapter 5. Community Colleges and Quality Enhancement 67
Rick P. Williamson
The economic development roles of community colleges and businesses are en¬
twined by the need for ever improving quality.
Chapter 6. Service Quality Advancement at its Best 89
Walter A. Cameron
The organization s journey to service quality is rewarding for customers and em¬
ployees. This chapter presents examples of how service companies are improving
quality and suggests a model for ensuring continuous improvement.
Chapter 7. Deming Way at a Federal Government Contract Agency
109
J. Michael Lewis
Service and administrative organizations require the same key element for success¬
ful implementation of quality management — strong leadership.
Chapter 8. Upgrading Quality in a Public School System 125
Charles Tollett
Public school systems must deal proactively with the expanding perception that
quality management can improve even public education.
Chapter 9. Deming and the Demise of American Industry 143
John R. Dew
A critique of Deming shows how his means of delivery inhibit reception and illus¬
trates the incompleteness of the message because it does not consider culture.
Chapter 10. Leading the Quality Improvement Gestalt 157
Paul F. Fendt and G. Michael Vavrek
Quality improvement programs are successful because they have a system and im¬
plement it rigorously. Leadership is the key to being passionately systematic. A
leadership model and Deming s points are integrated.
|
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| dewey-ones | 658 - General management |
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| dewey-search | 658.5/62 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Pädagogik Wirtschaftswissenschaften |
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| isbn | 0773492208 |
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| physical | VI, 167 S. |
| publishDate | 1992 |
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| publisher | Mellen |
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| spelling | Quality improvement in continuing higher education and service organizations ed. by Paul F. Fendt ... Lewiston u.a. Mellen 1992 VI, 167 S. txt rdacontent n rdamedia nc rdacarrier Total quality management in higher education Universities and colleges Administration Tertiärbereich (DE-588)4184808-1 gnd rswk-swf Bildungswesen (DE-588)4006681-2 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Bildungswesen (DE-588)4006681-2 s Tertiärbereich (DE-588)4184808-1 s DE-604 Fendt, Paul F. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005532747&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Quality improvement in continuing higher education and service organizations Total quality management in higher education Universities and colleges Administration Tertiärbereich (DE-588)4184808-1 gnd Bildungswesen (DE-588)4006681-2 gnd |
| subject_GND | (DE-588)4184808-1 (DE-588)4006681-2 (DE-588)4078704-7 |
| title | Quality improvement in continuing higher education and service organizations |
| title_auth | Quality improvement in continuing higher education and service organizations |
| title_exact_search | Quality improvement in continuing higher education and service organizations |
| title_full | Quality improvement in continuing higher education and service organizations ed. by Paul F. Fendt ... |
| title_fullStr | Quality improvement in continuing higher education and service organizations ed. by Paul F. Fendt ... |
| title_full_unstemmed | Quality improvement in continuing higher education and service organizations ed. by Paul F. Fendt ... |
| title_short | Quality improvement in continuing higher education and service organizations |
| title_sort | quality improvement in continuing higher education and service organizations |
| topic | Total quality management in higher education Universities and colleges Administration Tertiärbereich (DE-588)4184808-1 gnd Bildungswesen (DE-588)4006681-2 gnd |
| topic_facet | Total quality management in higher education Universities and colleges Administration Tertiärbereich Bildungswesen USA |
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