The service era: leadership in a global environment
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English Italian |
| Published: |
Cambridge, Mass. u.a.
Productivity Press
1990
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Aus dem Ital. übers. - EST: Il global service management <engl.> |
| Physical Description: | XV, 155 S. graph. Darst. |
| ISBN: | 0915299682 |
Staff View
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| 650 | 4 | |a Employees |x Training of | |
| 650 | 4 | |a Personnel management | |
| 650 | 4 | |a Service industries |x Quality control | |
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Record in the Search Index
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|---|---|
| adam_text | Contents
vii Publisher s Foreword
xi Introduction
3 Chapter One • From Serving to Providing a
Service — A Generational Leap
13 Chapter Two • The Moment of Truth
23 Chapter Three • The Quality of Service
47 Chapter Four • The Strategic Importance
of Service
57 Chapter Five • From Holistic Thought to the
Both/And Manager
65 Chapter Six • Harmonizing Strategy and
Corporate Culture
81 Chapter Seven • Service Management and
Its Systems
93 Chapter Eight • Achieving Service Excellence
v
vi • The Service Era 119 Chapter Nine • Eight Strategic Directions for
Dealing with Global Competition
147 Chapter Ten • The Advantages of Service
Excellence
151 Bibliography
|
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| author | D'Egidio, Franco |
| author_facet | D'Egidio, Franco |
| author_role | aut |
| author_sort | D'Egidio, Franco |
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| building | Verbundindex |
| bvnumber | BV008260809 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| geographic_facet | Europa USA |
| id | DE-604.BV008260809 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:17:19Z |
| institution | BVB |
| isbn | 0915299682 |
| language | English Italian |
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| physical | XV, 155 S. graph. Darst. |
| publishDate | 1990 |
| publishDateSearch | 1990 |
| publishDateSort | 1990 |
| publisher | Productivity Press |
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| spelling | D'Egidio, Franco Verfasser aut The service era leadership in a global environment Franco D'Egidio Cambridge, Mass. u.a. Productivity Press 1990 XV, 155 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Aus dem Ital. übers. - EST: Il global service management <engl.> Customer services Europe Customer services United States Employees Training of Personnel management Service industries Quality control Kundendienst (DE-588)4135134-4 gnd rswk-swf Europa USA Kundendienst (DE-588)4135134-4 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005455782&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | D'Egidio, Franco The service era leadership in a global environment Customer services Europe Customer services United States Employees Training of Personnel management Service industries Quality control Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4135134-4 |
| title | The service era leadership in a global environment |
| title_auth | The service era leadership in a global environment |
| title_exact_search | The service era leadership in a global environment |
| title_full | The service era leadership in a global environment Franco D'Egidio |
| title_fullStr | The service era leadership in a global environment Franco D'Egidio |
| title_full_unstemmed | The service era leadership in a global environment Franco D'Egidio |
| title_short | The service era |
| title_sort | the service era leadership in a global environment |
| title_sub | leadership in a global environment |
| topic | Customer services Europe Customer services United States Employees Training of Personnel management Service industries Quality control Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Customer services Europe Customer services United States Employees Training of Personnel management Service industries Quality control Kundendienst Europa USA |
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