APA (7th ed.) Citation

Hayes, B. E. (1992). Measuring customer satisfaction: Development and use of questionnaires. ASQC Quality Press.

Chicago Style (17th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction: Development and Use of Questionnaires. Milwaukee, Wis: ASQC Quality Press, 1992.

MLA (9th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction: Development and Use of Questionnaires. ASQC Quality Press, 1992.

Warning: These citations may not always be 100% accurate.