APA (7th ed.) Citation

Oakland, J. S. (1993). Total quality management: The route to improving performance (2. ed.). Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2. ed. Oxford u.a: Butterworth-Heinemann, 1993.

MLA (9th ed.) Citation

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2. ed. Butterworth-Heinemann, 1993.