Personnel, human resource management:
Gespeichert in:
| Vorheriger Titel: | Mathis, Robert L. Personnel |
|---|---|
| Hauptverfasser: | , |
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
St. Paul u.a.
West Publ. Co.
1991
|
| Ausgabe: | 6. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 635 S. graph. Darst. |
| ISBN: | 0314770097 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804122066191908864 |
|---|---|
| adam_text | Contents in Brief
Preface xxix
¦ SECTION I PERSPECTIVES ON
PERSONNEL/HUMAN RESOURCE
MANAGEMENT 1
Chapter 1 Managing Human Resources in the 1990s 3
Chapter 2 Introduction to Personnel/Human Resource
Management 23
Chapter 3 Strategic Human Resource Planning 47
Chapter 4 Individual Performance and Job Design 73
¦ SECTION II EQUAL EMPLOYMENT
OPPORTUNITY 101
Chapter 5 Equal Employment 103
Chapter 6 Implementing Equal Employment 127
¦ SECTION III ANALYZING AND SIAFFING JOBS 159
Chapter 7 Job Analysis 161
Chapter 8 Recruiting 185
Chapter 9 Selecting Human Resources 207
Contents
Preface xxix
HH SECTION I PERSPECTIVES ON
PERSONNEL/HUMAN RESOURCE
MANAGEMENT 1
Chapter 1 Managing Human Resources in the 1990s 3
Hi P/HR Today and Tomorrow: Human Resources Shortages 4
To the Year 2000 5
Economic and Employment Shifts 5
Demographic and Work Force Shifts 8
Hi P/HR Practice and Research: }ob Satisfaction of Women in Nontraditional
Occupations 10
Contingent Workers and Changing Work Patterns 12
¦ P/HR Practice and Research: Job Sharing 14
Work at Home and Telecommuting 15
Changes in Social Values and Issues 16
Family/Work Balancing 16
Employee Rights 18
Summary 19
Review and Discussion Questions 20
Case: Wanted: Telemarketing Workers 20
Notes 21
Chapter 2 Introduction to Personnel/Human Resource
Management 23
Hi P/HR Today and Tomorrow: Revitalizing the HR Department at
CalComp 24
What is Personnel/Human Resource (P/HR) Management? 25
Nature of Personnel/Human Resource Management 25
Managing Personnel/Human Resource Activities 27
Ethics and P/HR Management 28
Personnel/Human Resource Management in Organizations 29
Evolution of P/HR Management 29
P/HR Management as an Organizational Function 31
Centralized versus Decentralized P/HR Departments 33
CONTENTS
Personnel/Human Resource Management Activities 33
Strategic Human Resource Planning 34
Equal Employment Compliance 35
Job Analysis 35
Staffing 35
Training and Development 35
Performance Appraisal 36
Compensation and Benefits 36
Health and Safety 36
Employee Relations 37
Union Relations 37
HR Information and Assessment Systems 37
Personnel/Human Resource Management as a Career Field 37
Types of P/HR Jobs 38
Career Outlook 39
Salaries 39
Career Factors 39
¦ P/HR Practice and Research: P/HR Career Tracks 40
H P/HR Practice and Research: Human Resource Certification Institute 42
Summary 42
Review and Discussion Questions 43
Case: Progressive P/HR Management Pays Off 43
Notes 44
Chapter 3 Strategic Human Resource Planning 47
H P/HR Today and Tomorrow: Downsizing Trend for the 1990s? 48
Strategic Planning 49
The Strategic Planning Process 49
Human Resource Planning 50
Human Resource Planning Responsibilities 51
Organizational Philosophy And Mission 51
¦ P/HR Practice and Research: How HR Planning Worked at People s Bank 52
External Environmental Scanning 53
Work Force Composition and Work Patterns 53
Governmental Influences 53
Economic Conditions 54
Geographic and Competitive Conditions 54
Internal Strengths and Weaknesses 55
Auditing Jobs 5 5
Auditing Skills 55
Forecasting 56
Forecasting Methods 57
Forecasting Periods 59
Forecasting the Supply of Human Resources 59
Forecasting Human Resource Demand 60
Compiling a Human Resource Plan 60
Implementing an HR Plan 61
Managing a Human Resources Surplus 61
Surplus Human Resources and Mergers/Acquisitions 62
CONTENTS
Outplacement 63
Organizational Culture 64
HI P/HR Practice and Research: Survey of the Effects of Restructuring 63
Levels of Culture 65
Measuring Organizational Culture 65
Effect of Culture on Strategy 66
Organizational Life Cycle and HR Planning 67
Life Cycle Stages and Planning Needs 67
Summary 69
Review and Discussion Questions 70
Case: Culture Clash and Change at General Motors 70
Notes 71
Chapter 4 Individual Performance and Job Design 73
HI P/HR Today and Tomorrow: The New Work Force: Performance Without
People? 74
Individual Performance: Three Perspectives 75
Productivity 76
HI P/HR Practice and Research: Productivity in the Auto Industry 78
Innovation 78
Loyalty 79
Motivation 80
Importance of Motivation 80
Understanding Motivation 81
Rational Economic View 82
Social View 82
Self Actualizing View 83
Complex View 84
Job Satisfaction 87
HI P/HR Practice and Research: Genetics and Job Satisfaction 87
Absenteeism 88
Cost of Absenteeism 88
Absenteeism Control 89
HI P/HR Practice and Research: Creative Reasons for Being Late or
Absent 89
Impact of Absence Policies 90
Turnover 90
Turnover Control 92
Job Design 92
What Is a Job? 93
Person/Job Fit 93
Nature of Job Design 94
History of Job Design 94
Job Enlargement/Job Enrichment 95
Job Characteristics and Job Design 96
Summary 97
Review and Discussion Questions 98
Case: Nonconformity and Corporate Pressure: I Won t Give at the Office 98
Notes 99
CONTENTS
¦¦ SECTION II EQUAL EMPLOYMENT
OPPORTUNITY 101
Chapter 5 Equal Employment 103
¦ P/HR Today and Tomorrow: Paying for Discrimination 104
Equal Employment Laws and Regulations 105
Equal Pay Act of 1963 105
1964 Civil Rights Act, Title VII 107
Executive Orders 11246, 11375, and 11478 108
Americans With Disabilities Act (1990) 108
Age Discrimination in Employment Acts 109
Vietnam Era Veterans Readjustment Act of 1974 109
Pregnancy Discrimination Act of 1978 109
Immigration Reform and Control Act of 1986 109
State and Local Employment Laws 110
Major Issues and Court Cases 110
When Does Illegal Discrimination Occur? 110
H P/HR Practice and Research: Unequal Treatment and Racial
Discrimination 111
Key Cases on Illegal Discrimination 112
Preferential Selection or Reverse Discrimination? 114
Enforcement Agencies 115
Equal Employment Opportunity Commission (EEOC) 116
Office of Federal Contract Compliance Programs (OFCCP) 116
Enforcement Philosophies and Efforts 116
Equal Employment Guidelines 117
Uniform Guidelines on Employee Selection Procedures 117
External 118
Internal 118
Effect of the No Adverse Impact Strategy 118
Validity and Equal Employment 120
Criterion Related Validity 120
Construct Validity 122
Content Validity 122
Validity Generalization 123
Summary 124
Review and Discussion Questions 124
Case: Noncompliance at U.S. Steel 125
Notes 126
Chapter 6 Implementing Equal Employment 127
H P/HR Today and Tomorrow: Combating Sexual Harassment 128
EEO Compliance 129
EEO Records 129
EEO Compliance Investigation 132
Affirmative Action 134
Who Must Have an AAP? 135
Contents of the AAP 13 5
CONTENTS
Development of an Affirmative Action Plan 136
¦ P/HR Practice and Research: Effective Affirmative Action Programs 137
Equal Employment and Management Practices 137
Bona Fide Occupational Qualification (BFOQ) 137
Business Necessity and Job Relatedness 138
Employment Inquiries and Retaliation 138
After Hire Inquiries 139
Sex Discrimination 139
Discrimination in Selection and Job Conditions 139
¦ P/HR Practice and Research: Ethical Issues in Interviewing Women 142
Sexual Harassment 143
Pregnancy Discrimination 145
Compensation Issues and Sex Discrimination 146
Age Discrimination 147
Forced Retirement and Terminations 148
Age Based Hiring and Promoting 148
Discrimination Against the Disabled 149
Who is Covered? 149
Contagious Diseases and AIDS 149
Reasonable Accommodation for Disabled Individuals 150
Other Bases of Discrimination 151
Discrimination on National Origin and Citizenship 151
Religious Discrimination 152
Other Types of Discrimination 152
Summary 154
Review and Discussion Questions 155
Case: Affirmative Action in Good Business 155
Notes 156
M SECTION III ANALYZING AND STAFFING JOBS 159
Chapter 7 Job Analysis 161
H P/HR Today and Tomorrow: Old Jobs, New Jobs 162
Nature of Job Analysis 163
Uses of Job Analysis 164
Job Description 164
Job Specifications 164
Job Analysis and P/HR Activities 165
H P/HR Practice and Research: Job Analysis in the Coast Guard 167
Job Analysis Methods 167
Observation 167
Interviewing 168
Questionnaire 169
Structured Methods 169
H P/HR Practice and Research: Evaluation of Job Analysis Methods 174
Combination Methods 174
Behavioral and Legal Aspects of a Job Analysis 174
Behavioral Aspects of Job Analysis 174
¦ P/HR Practice and Research: title Inflation 176
Legal Aspects of Job Analysis 176
CONTENTS
Conducting a Job Analysis 177
I. Identify Jobs and Review Existing Documentation 177
II. Explain the Process to Managers and Employees 178
III. Conduct the Job Analysis 178
IV. Prepare Job Descriptions and Specifications 178
V. Maintaining and Updating Job Descriptions and Specifications 178
Job Descriptions and Job Specifications 179
Job Description Components 179
Writing Job Descriptions 179
Writing Job Specification 181
Summary 182
Review and Discussion Questions 183
Case: How Pamida Used Job Analysis 183
Notes 184
Chapter 8 Recruiting 185
¦ P/HR Today and Tomorrow: Computerized Recruiting 186
The Recruiting Process 187
Recruiting Responsibilities 187
Basic Recruiting Concepts 188
Realistic Job Previews 189
Recruiting: Continuous versus Intensive Efforts 189
Hi P/HR Practice and Research: Tough Recruiting at Retail 190
Special Recruiting Problems 190
Internal versus External Recruiting Sources: A Comparison 191
Internal Recruiting Sources 191
Job Posting and Bidding 192
Internal Recruiting Data Base 192
¦ P/HR Practice and Research: A Global Internal Data Base 193
Recruiting Through Current Employees 193
Promotions and Transfers 194
Recruiting Former Employees and Applicants 194
External Recruiting Sources 195
School Recruiting 195
College Recruiting 196
Labor Unions 197
Trade and Competitive Sources 197
Temporary Help 197
Employment Agencies 198
Executive Search Firms 198
¦ P/HR Practice and Research: Ethical Issue in Recruiting 199
Media Sources 200
Evaluating Recruiting Efforts and Sources 201
Specific Recruiting Evaluation Methods 201
Recruiting Sources: Cost and Benefits 202
¦ P/HR Practice and Research: Recruiting Source and Performance 203
Summary 203
Review and Discussion Questions 204
Case: Employee Leasing 204
Notes 205
CONTENTS
Chapter 9 Selecting Human Resources 207
WM P/HR Today and Tomorrow: Selecting at Sears Telecatalog 208
Nature of Selection 209
Selection Responsibilities 209
The Employment Office 210
¦ P/HR Practice and Research: Fire the Personnel Office by Andy
Rooney 211
Selection and Employer Image 211
Disparate Treatment 212
The Selection Process 212
Reception 212
Initial Screening Interview 213
Application Forms 214
Immigration Requirements 216
Selection Testing 218
Choosing and Using Selection Tests 218
Types of Tests 218
Ability and Aptitude Tests 218
General Personality and Psychological Tests 220
Controversial Psychological Tests 220
Selection Interviewing 222
Validity and Reliability of the Interview 222
Equal Employment and Interviewing 223
Types of Interviews 223
Interviewing Basics 224
Questioning Techniques 225
Problems in the Interview 226
¦ P/HR Practice and Research: The Effects of Pre Interview Impressions by
Interviewers 227
What Interviewers Evaluate 228
Background Investigation 229
Types of References 230
Legal Constraints on Background Investigations 230
¦ P/HR Practice and Research: Ethical Issues in Selection 231
Reference Checking Methods 233
Medical Examinations 233
Summary 235
Review and Discussion Questions 235
Case: Selection for Temporary Employees 236
Notes 237
¦¦ SECTION IV TRAINING AND 1)1 I J.OPIM;
HUMAN RKSOl RCIS ZV)
Chapter 10 Orientation and Training 241
H P/HR Today and Tomorrow: Remedial Training 242
Nature of Training 243
Legal Aspects of Training 243
Training Responsibilities 244
CONTENTS
Orientation 244
Purposes of Orientation 244
Orientation Responsibilities 245
Establishing an Effective Orientation System 246
Prepare for New Employees 246
Provide New Employees Needed Information 246
Determine How to Present the Information 247
Evaluation and Follow Up 249
Learning Principles: The Psychology of Learning 249
Intention to Learn 250
Whole Learning 250
Reinforcement 250
Behavior Modification 251
Immediate Confirmation 251
Practice 252
Learning Curves 252
Behavior Modeling 253
Transfer of Training 253
Systems Approach to Training 253
¦ P/HR Practice and Research: Training Methods for Acquiring Computer
Skills 254
Training Needs Assessment 255
Organizational Analyses of Training Needs 255
Task Analyses 256
Individual Analyses 256
Determining Training Priorities 256
Setting Training Objectives 258
Training Methods 258
On the Job Training 259
Cooperative Training 260
Behaviorally Experienced Training 260
Classroom and Conference Training 260
¦ P/HR Practice and Research: Ethical Issues in Training 261
Training Media 261
Programmed Instruction 261
Computer Assisted Instruction 262
Audiovisual Aids 262
Evaluation of Training 262
Levels of Evaluation 263
Evaluation Designs 264
Summary 266
Review and Discussion Questions 266
Case: Retraining Obsolete Workers 267
Notes 268
Chapter 11 Employee Development and Careers 271
¦ P/HR Today and Tomorrow: Careen and Families: Mommy Track and
Superdad? 272
Human Resource Development What Is It? 273
CONTENTS
Conditions for Successful Employee Development 273
Development Planning 274
Problems With Development Efforts 276
Choosing a Development Program 276
On the Job Methods 276
Off the Job Techniques 27
Assessment Centers 281
H P/HR Practice and Research: Employee Development in the
Wilderness 282
Management Development: An Overview 283
Managerial Modeling and Mentoring 284
Careers 284
Organization Centered versus Individual Centered Career Planning 285
How Do People Choose Careers? 286
Career/Life Stages 286
Retirement 287
Effective Individual Career Planning 288
Career Path Development 288
Middle Management Woes 289
Dual Career Marriages 290
M P/HR Practice and Research: The Effect of Gaps in Employment on Careers
Moonlighting 292
Summary 293
Review and Discussion Questions 294
Case: Fast Track Kids: The New Generation of Corporate Climbers 294
Notes 295
Chapter 12 Appraisal of Human Resources 297
H P/HR Today and Tomorrow: An Unresolved Appraisal Issue: Grading
Teachers 298
Uses of Performance Appraisal 299
Compensation Administration 299
Performance Feedback 300
Administrative Decisions 300
Job Criteria and Performance Standards 300
Informal versus Systematic Appraisal 301
Appraisal Responsibilities 302
Timing of Appraisals 302
Who Does the Appraising? 303
Supervisor Rating of Subordinates 303
Employee Rating of Superiors 304
Peer Ratings 305
Self Ratings 306
Outside Raters 306
Methods for Appraising Performance 306
Category Rating Methods 306
H P/HR Practice and Research: Multiple Use of Performance Appraisal 307
Comparative Methods 309
Narrative Methods 310
CONTENTS
Special Appraisal Systems: BARS and MBO 311
Behaviorally Anchored Rating Scales (BARS) 311
Management By Objectives (MBO) 313
Rater Errors 314
Problems of Varying Standards 315
Recency Problems 315
B P/HR Practice and Research: Dwindling Complaints 316
Rater Bias 316
Rater Patterns 316
Contrast Error 317
The Appraisal Feedback Interview 317
Common Concern 318
Reactions to Performance Appraisals 318
H P/HR Practice and Research: Ethics in Performance Appraisals 319
Performance Appraisal and the Law 319
Court Cases and Appraisals 320
Elements of a Legal Performance Appraisal System 320
An Effective Performance Appraisal System 320
Training Appraisers 321
Beware The Number 321
Summary 321
Review and Discussion Questions 322
Case: Performance Appraisal at Xerox 322
Notes 323
WM SECTION V COMPENSATING HUMAN
RESOURCES 325
Chapter 13 Compensation Administration 327
^ P/HR Today and Tomorrow: Pay for Performance, Skill, Knowledge, or
Competency? 328
Basic Compensation Considerations 329
Labor Markets and Compensation 329
Meaning of Compensation of Employees 330
¦ P/HR Practice and Research: Perceptions of Pay 331
Forms of Compensation 331
Bases for Compensation 331
Compensation and Organizational Strategy 332
Compensation Responsibilities 333
Unions and Compensation 334
Legal Constraints on Pay Systems 334
Fair Labor Standards Act 334
Public Contracts Act (Walsh Healey) 337
Davis Bacon Act of 1931 337
Equal Pay Act of 1963 337
State Laws 338
Garnishment Laws 338
CONTENTS
Wage and Salary Administration 338
Pay Policies 338
Development of a Pay System 3 39
Job Evaluation 340
Market Pricing 341
Ranking Method 341
Classification Method 342
Point Method 342
Job Evaluation and Comparable Worth 345
Building a Pay System 346
Pay Survey 346
Pay Structure 347
Individual Pay 349
Rates Out of Range 349
Pay Compression 351
Pay Increases 351
Summary 353
Review and Discussion Questions 354
Case: Equitable Compensation 354
Notes 355
Chapter 14 Incentives and Executive Compensation 357
H P/HR Today and Tomorrow: Here Come Riskier Pay Plans! 358
Incentives 359
Incentive System Guidelines 359
Types of Incentives 360
Individual Incentives 360
H P/HR Practice and Research: A Variety of Incentives 362
Requirements for Successful Individual Incentives 362
Piece Rate Systems 362
Commissions 363
Bonuses 364
¦ P/HR Practice and Research: Strike It Rich 365
Problems With Individual Incentives 365
Group and Organizational Incentive Systems 367
Group Incentives 367
Organizational Incentives 368
Gain Sharing 368
Profit Sharing 370
Employee Stock Ownership Plan (KSOP) 370
¦ P/HR Practice and Research. Ethical Issues With ESOPs 371
Executive Compensation 371
¦ P/HR Practice and Research: Assessing the Performance of the CEO 372
Executive Compensation Components 373
Executive Pay 374
Performance Based Supplemental Compensation 374
Executive Benefits and Perquisites 376
Summary 376
Review and Discussion Questions 378
CONTENTS
Case: Incentive Management at Lincoln Electric 378
Notes 379
Chapter 15 Employee Benefits 381
¦ P/HR Today and Tomorrow: Flexible Benefits at United Hospitals 382
Benefits Challenges of the 1990s 383
Mandated Benefits 383
Health Care Costs 384
Family Related Issues 385
Benefits Overview 386
Benefit Costs 387
Benefits and Taxation 387
Types of Benefits 387
Security Benefits 387
Workers Compensation 389
Unemployment Compensation 390
Social Security 391
Retirement Related Benefits 392
Retirement Policies 392
Pre retirement Counseling 393
Health Care Benefits for Retirees 393
Hi P/HR Practice and Research: Ethical Issues in Employee Benefits 394
Pensions 394
Discrimination in Pension Plans 396
Pension Plan Terminations and Asset Use 396
Individual Retirement Benefit Options 397
Health Insurance 398
Health Care Cost Management 399
Financial and Other Benefits 401
Financial Benefits 401
Other Insurance Benefits 401
Educational Benefits 402
Child Care as a Benefit 402
Social and Recreational Benefits 403
Other Benefits 403
Time Off Benefits 403
Holiday Pay 403
Vacation Pay 404
Leaves of Absence 404
Benefits Administration 405
Benefits Communication 406
Flexible Benefits Systems 406
Hi P/HR Practice and Research: Benefits Communication 407
Summary 409
Review and Discussion Questions 410
Case: Health Care Cost Management 410
Notes 411
CONTENTS
WM SECTION VI EMPLOYEE AND LABOR
RELATIONS 413
Chapter 16 Health and Safety 415
¦ P/HR Today and Tomorrow: Puff or Put Out That Cigarette? 416
Health and Safety Denned 417
Health and Safety Responsibilities 417
A Changing View of Safety 418
Issues in Occupational Safety 418
Hazardous Jobs 419
Criminal Prosecution of Executives 419
Child Labor 419
Worker Attitudes and Accidents 420
Hi P/HR Practice and Research: Overtime Work and Accidents 421
Hi P/HR Practice and Research: Cutting Corners, Losing Lives 422
Engineering Approach to Safety 422
Behavioral Approach to Safety 422
Accident Rates and Cost 422
Health 423
Physical Health and Illness 423
Health and the Work Environment 423
Threats to Reproductive Health 424
Stress 424
Employee Assistance Programs 426
Alcoholism 426
Drug Abuse 428
AIDS 428
Wcllness Programs 429
Occupational Safety and Health Act 430
Basic Provisions 430
Record keeping Requirements 432
Inspection Requirements 435
Citations and Violations 435
Effects of OSHA 436
Criticisms of OSHA 437
A Systems Approach to Safety 438
Organizational Commitment 438
Coordinated Safety Efforts 438
Evaluation of Safety Efforts 440
Summary 440
Review and Discussion Questions 441
Case: Stress At Gulf Oil 441
Notes 442
Chapter 17 Employee Rights and Discipline 445
H P/HR Today and Tomorrow: Monitoring or Performance
Measurement? 446
CONTENTS
Employee Rights and Responsibilities 448
The Current Situation 448
¦ P/HR Practice and Research: Policies to Protect Employees or
Employers? 449
Rights Affecting the Employment Agreement 449
Employment at Will (EAW) 450
Rights in the Employment Contract (Employee Handbooks) 451
¦ P/HR Practice and Research: Implied Contracts: Employee
Handbooks 452
Guidelines for an Employee Handbook 452
Due Process 453
Dismissal for Just Cause 454
Employee Privacy Rights 455
Employee Rights to Records 455
Substance Abuse and Drug Testing 456
Polygraph and Honesty Testing 459
Miscellaneous Employee Rights 459
Workplace Investigations of Employees 459
Employee Rights to Know of Hazards 460
Free Speech (Whistle blowing) 460
¦ P/HR Practice and Research: Whistle blowing 461
Employee s Right to Know of Plant Closings 461
P/HR Policies, Procedures, and Rules 461
P/HR Policy Coordination Responsiblities 462
Guidelines for P/HR Policies and Rules 462
Employee Discipline 463
Marginal Employees 464
Counseling and Discipline 464
Progressive Discipline 465
The Use of Threat 466
Why Discipline May Not Be Used 467
Effective Discipline 467
¦ P/HR Practice and Research: The Risks of Firing 468
Discharge: The Final Alternative 468
Discipline and Productivity 468
Summary 469
Review and Discussion Questions 469
Case: To Honk or Not to Honk 470
Notes 470
Chapter 18 Union Management Relations 473
¦ P/HR Today and Tomorrow: Nissan Workers Reject Unionization 474
Unionism in the United States 475
Purposes of Unions 476
Evolution of U.S. Unions 476
Early Union Efforts 477
Major Labor Organizations 477
Early Labor Legislation 478
CONTENTS
National Labor Code 478
Wagner Act (National Labor Relations Act) 479
Taft Hartley Act (Labor Management Relations Act) 480
Landrum Griffin Act (Labor/Management Reporting and Disclosure
Act) 482
Federal Service Labor Management Relations Statute 482
Union Structure 483
Types of Unions 483
Union Hierarchy 483
National Union 483
The Unionization Process 485
Why Employees Unionize 486
Organizing Campaign 486
¦ P/HR Practice and Research: Workers Belief about Unions 487
Authorization 487
Hi P/HR Practice and Research: Free Medical Screening Tests: An Unfair
Practice? 488
Representation Election 488
Certification and Decertification 490
Trends in Union Membership 490
White Collar Unionism 491
Unions and Women Workers 491
Unionism in the Public Sector 492
Summary 493
Review and Discussion Questions 494
Case: Unionization at the Youth Home 494
Notes 495
Chapter 19 Collective Bargaining and Grievance
Management 49/
¦ P/HR Today and Tomorrow: Bargaining for Health Benefit
Give Backs 498
Collective Bargaining 499
Types of Bargaining Relationships 499
Bargaining Structures 500
Issues for Bargaining 501
Process of Collective Bargaining 503
Preparation 503
Initial Demands 504
Continuing Negotiations 504
Settlement and Contract Agreement 506
Bargaining Impasse 507
Trends in Collective Bargaining 509
Union Management Cooperation 509
¦ P/HR Practice and Research: Labor Management Cooperation at A. O.
Smith 511
Concessionary Bargaining 512
Bankruptcy and Closings as Bargaining Tactics 513
Grievance Management 513
CONTENTS
Grievance Responsibilities 515
Causes of Grievances 515
Approaches to Grievances 516
Hi P/HR Practice and Research: Employee Attitudes about Grievance
Processes 517
Individual Rights in a Grievance 517
Grievance Procedure 518
Steps in a Grievance Procedure 518
Grievance Arbitration 520
Grievance Arbitration Process 520
Preventive Arbitration 521
Summary 521
Review and Discussion Questions 522
Case: The Stolen Orange Juice 522
Notes 524
¦¦ SECTION VII EVALUATION OF THE P/HR
SYSTEM 527
Chapter 20 P/HR Management in International and Other
Environments 529
Hi P/HR Today and Tomorrow: P/HR Management and Maquiladoras 530
International P/HR Management 531
Types of International Employees 531
International Staffing and Selection 532
Hi P/HR Practice and Research: Ethical Issues in International Selection: Women
Need Not Apply? 534
International Training and Development 535
International Compensation 537
International Safety 538
Public Sector Management of Human Resources 538
Public Private Sector Differences 539
Hi P/HR Practice and Research: Federal Government Employment
as a Career? 541
Patronage versus Merit Systems 542
Civil Service Reform Act of 1978 543
P/HR Management in Small and Entrepreneurial Organizations 544
Extent of Small Business 544
Entrepreneurship 544
Family Relationships in Small Business 545
Evolution of P/HR Activities in Small Organizations 546
Summary 547
Review and Discussion Questions 547
Case: Managing Human Resources at Sea 548
Notes 549
CONTENTS
Chapter 21 Human Resource Information and Assessment
Systems 551
¦ P/HR Today and Tomorrow: Cost Benefit Analyses of P/HR Activities 552
Personnel/Human Resource Records 553
Governmental Requirements and P/HR Records 553
Documentation Value of P/HR Records 553
Research and P/HR Records 554
H P/HR Practice and Research: Ethical Issues in Employees Access to Their
P/HR Records 555
Human Resource Information Systems (HRIS) 555
Purposes of HRIS 556
Components of an HRIS 556
WM P/HR Practice and Research: HRIS Software for Microcomputers 557
Uses of HRIS 558
Establishing an HRIS 558
¦ P/HR Practice and Research: TRW Installs an HRIS 559
Personnel/Human Resource Communications 560
Downward and Upward Communications 560
Employee Publications and Media 561
Suggestion Systems 561
P/HR Research 563
Primary vs. Secondary Research 564
Experiments 565
H P/HR Practice and Research: An Incentive and Absenteeism
Experiment 566
Employee Questionnaire 566
H P/HR Practice and Research: Electronic Mail Research 567
Research Interviews 568
Research Using Other Organizations 568
Importance of P/HR Research 569
Assessing and Measuring P/HR Activities 569
P/HR Assessment Approaches 570
Comprehensive P/HR Assessment 571
P/HR Audit 571
Human Resource Accounting 573
Summary 573
Review and Discussion Questions 574
Case: Stemming Turnover in Retail EDP Departments 574
Notes 575
Appendix A The Current Literature in P/HR Management 577
Appendix B Important Organizations in P/HR Management 579
Appendix C Validating Selection Instruments and Using Regression to
Predict Performance from Test Scores 583
Appendix 1) Starting a Career 585
Section Cases 593
CONTENTS
Comprehensive Absolutely, Positively Human Resources: A Case Study of
Case the Evolution of the Personnel/Human Resources Division at
Federal Express 603
Glossary 613
Name Index 619
Subject Index 625
|
| any_adam_object | 1 |
| author | Mathis, Robert L. Jackson, John Harold 1945- |
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| building | Verbundindex |
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| callnumber-first | H - Social Science |
| callnumber-label | HF5549 |
| callnumber-raw | HF5549 |
| callnumber-search | HF5549 |
| callnumber-sort | HF 45549 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QV 570 |
| ctrlnum | (OCoLC)23076954 (DE-599)BVBBV007702711 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 6. ed. |
| format | Book |
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| id | DE-604.BV007702711 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:07:58Z |
| institution | BVB |
| isbn | 0314770097 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005058106 |
| oclc_num | 23076954 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-858 DE-188 |
| owner_facet | DE-355 DE-BY-UBR DE-858 DE-188 |
| physical | XXI, 635 S. graph. Darst. |
| publishDate | 1991 |
| publishDateSearch | 1991 |
| publishDateSort | 1991 |
| publisher | West Publ. Co. |
| record_format | marc |
| spelling | Mathis, Robert L. Verfasser aut Personnel, human resource management Robert L. Mathis ... 6. ed. St. Paul u.a. West Publ. Co. 1991 XXI, 635 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Personnel management Management (DE-588)4037278-9 gnd rswk-swf Personalpolitik (DE-588)4045269-4 gnd rswk-swf Personalwesen (DE-588)4076000-5 gnd rswk-swf Personalpolitik (DE-588)4045269-4 s DE-604 Personalwesen (DE-588)4076000-5 s Management (DE-588)4037278-9 s 1\p DE-604 Jackson, John Harold 1945- Verfasser (DE-588)124404030 aut Früher u.d.T. Mathis, Robert L. Personnel HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005058106&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Mathis, Robert L. Jackson, John Harold 1945- Personnel, human resource management Personnel management Management (DE-588)4037278-9 gnd Personalpolitik (DE-588)4045269-4 gnd Personalwesen (DE-588)4076000-5 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4045269-4 (DE-588)4076000-5 |
| title | Personnel, human resource management |
| title_auth | Personnel, human resource management |
| title_exact_search | Personnel, human resource management |
| title_full | Personnel, human resource management Robert L. Mathis ... |
| title_fullStr | Personnel, human resource management Robert L. Mathis ... |
| title_full_unstemmed | Personnel, human resource management Robert L. Mathis ... |
| title_old | Mathis, Robert L. Personnel |
| title_short | Personnel, human resource management |
| title_sort | personnel human resource management |
| topic | Personnel management Management (DE-588)4037278-9 gnd Personalpolitik (DE-588)4045269-4 gnd Personalwesen (DE-588)4076000-5 gnd |
| topic_facet | Personnel management Management Personalpolitik Personalwesen |
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