(1989). Glossary of terms used in the management of quality: 450 terms with English definitions and equivalents in Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish (6. ed.). European Organization for Quality.
Chicago-Zitierstil (17. Ausg.)Glossary of Terms Used in the Management of Quality: 450 Terms with English Definitions and Equivalents in Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish. 6. ed. Bern: European Organization for Quality, 1989.
MLA-Zitierstil (9. Ausg.)Glossary of Terms Used in the Management of Quality: 450 Terms with English Definitions and Equivalents in Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish. 6. ed. European Organization for Quality, 1989.