Hoshin Kanri: policy deployment for successful TQM
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English Japanese |
| Published: |
Cambridge, Mass. u.a.
Productivity Press
1991
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXXIV, 207 S. graph. Darst. |
| ISBN: | 0915299577 |
Staff View
MARC
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| 245 | 1 | 0 | |a Hoshin Kanri |b policy deployment for successful TQM |c [Yoji Akao, author and ed.-in-chief] |
| 264 | 1 | |a Cambridge, Mass. u.a. |b Productivity Press |c 1991 | |
| 300 | |a XXXIV, 207 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 650 | 7 | |a Productiemanagement |2 gtt | |
| 650 | 4 | |a Production management |x Quality control | |
| 650 | 4 | |a Quality Control | |
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Record in the Search Index
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|---|---|
| adam_text | Contents
Tables and Figures ix
Publisher s Message xiii
Preface xvii
Contributors xix
Introduction by Greg Watson, Compaq Computer Corp. xxi
Chapter 1. TQM and Hoshin Kanri 1
Hoshin Kanri and Target Control 4
Target and Policy 5
Target Deployment 6
Means Deployment 8
Target Deployment and Means Deployment 8
Hoshin Kanri and Control Items 10
Hoshin Kanri and QC Circles 13
Chapter 2. Promotion of Hoshin Kanri 15
Overall Control System 18
Hoshin Kanri: Basic Concept 18
Hoshin Kanri as a Part of TQM 18
Basic Promotion of Hoshin Kanri 19
Chapter 3. Control Items for Hoshin Kanri 65
The Role of Control Items in Hoshin Kanri Systems 67
Definition of a Control Item 68
System of Control Items 68
Concept of Control Items 70
Advantages of Determining Control Items 72
The Origin of Control Items in Hoshin Kanri 72
Target Deployment and Control Items 73
Operation Zelcoba 76
Coordinating the Target Means and Control Items 78
Planned Policy, Coordination, Determination 78
Implementing the Policy 81
vi HOSHINKANRI
Evaluating the Progress of Implementation 81
Deployment of the Target Means and Control Items 82
Hoshin Kanri and the Seven New QC Tools 82
Method of Determining and Using the Control Items 87
Points of Caution for Determining Control Items 93
Using Control Items 94
The Concept of Control Levels 98
How to Determine Control Levels 98
Chapter 4. Hoshin Kanri with Daily Control,
Cross functional Management, and Work Plans 103
Hoshin Kanri and Daily Control 105
Hoshin Kanri and Cross functional Management 109
Cross functional Policy and Departmental Policy 112
Hoshin Kanri and Work Plans 115
Merging Hoshin Kanri and the Work Plan 115
Chapter 5. Implementation of Hoshin Kanri: Case Studies 121
Case Study 1: Hoshin Kanri at Aisin Takaoka 123
Management Strategy 123
Types of Policy and Definitions 124
Features of Annual Hoshin Kanri 126
Planning the Annual Company Policy 129
Case Study 2: Hoshin Kanri at Toppan Printing 134
Case Study 3: Hoshin Kanri at Hokuriku Kogyo 136
Case Study 4: Hoshin Kanri at Kobayashi Kosei 138
Planning the Annual Policy 138
Deployment of the Annual Policy 139
Evaluation of Policy Fulfillment 140
Chapter 6. Hoshin Kanri as a Part of TQM: A Roundtable Discussion 153
Introductory Remarks 155
Fundamental Issues 155
How to Determine Target Values and Means 158
How to Determine the Control Items 161
How to Effectively Use Control Items 162
Relationship of Hoshin Kanri to Daily Management 164
Relationship to Cross functional Management 165
QC for Strategic Management 167
Importance of the QC Approach 168
Contents vii
Appendix 1. History of Hoshin Kanri 171
The Impetus to Systemize Hoshin Kanri 171
Relationship between Hoshin Kanri and Target Control 174
Relationship between Hoshin Kanri and QC Circles 176
Appendix 2. Chronology of Hoshin Kanri 179
Appendix 3. Management Strategies 185
The Era of Strategic Management 185
Bibliography 193
About the Author/Editor in Chief 210
Index 203
NOTE: Due to the format requirements of the illustrations, many of which are two page
spreads, you will occasionally find a blank page. Please note that these are intentional,
and that there is no material missing from the book.
Tables and Figures
Figure 1 1. Control Point Setup Chart (Flag Method) 7
Figure 1 2. Target Means Relationship Matrix Chart (Conceptual Chart) 9
Figure 1 3. Matrix Deployment 11
Figure 1 4. Implementation Plan and Its Administration 12
Table 1 1. Control Item Terminology 13
Table 2 1. Definitions of Hoshin Kami 17
Figure 2 1. Overall Control System at Bridgestone Tire Company
(Awarded 1968) 19
Figure 2 2. Overall Control System at Komatsu (Awarded 1964) 20
Figure 2 3. Hoshin Kami: Basic Concept 23
Figure 2 4. Hoshin Kami at Kobayashi Kosei 24
Table 2 2. Company Motto, Management Concept, and Quality Policy
(Simple Form) 25
Table 2 3. Environmental Changes Affecting Management Strategy (1) 27
Table 2 4. Environmental Changes Affecting Management Strategy (2) 27
Table 2 5. Collection and Analysis of Information 29
Table 2 6. Check Act Study Chart 30
Figure 2 5. Results Analysis Sheet (Kobayashi Kosei) 31
Figure 2 6. Basic Information Summary (Kobayashi Kosei) 31
Figure 2 7. Setup (Flag Raising) and Deployment of Control Points
(Komatsu) 32
Figure 2 8. Target Deployment by Flag Method for Cost Reduction
(Komatsu) 35
Figure 2 9. Responsibility and Authority of Department Head and
Section Heads 36
Figure 2 10. Relationship among Requirements for Policy Planning 38
Figure 2 11. Department Action Plan (Hokuriku Kogyo) 42
Figure 2 12. List of Control Items (Hokuriku Kogyo) 43
Figure 2 13. Concept of Functional Control 45
X HOSHIN KANRI
Table 2 7. Definitions of Daily Management (Departmental or
Functional Management), Hoshin Kami, and
Cross functional Management 47
Table 2 8. Relationships among Various Controls 47
Table 2 9. List of Problems 48
Table 2 10. Deployment of Action Plan without Good Foundation 49
Table 2 11. Tunnel Type with Target Deployment Only (Type A) 50
Table 2 12. Tunnel Type with No Pursuit of Causes (Type B) 51
Table 2 13. Consolidated Tunnel Type (Type C) 51
Table 2 14. Consolidated Type with Layers of Target Items Only and
without Means (Type D) 52
Table 2 15. Hoshin Kami at Osaka Branch of Company X (Skeleton) 52
Table 2 16. Hoshin Kami at Osaka Branch of Company X (Flesh) 53
Table 2 17. Control Items of Sales Department Head and Sales
Section Head (Poor Example) 54
Table 2 18. Outsourcing Section Head s Action Plan 54
Table 2 19. Outsourcing Section Head s Action Plan (Control Item
of Hoshin Kami) 56
Figure 2 14. Basic Concept of Hoshin Kami 58
Table 2 20. Audit and Diagnosis 59
Figure 2 15. Overall Evaluation of Hoshin Kami (Kobayashi Kosei) 61
Table 2 21. Level Evaluation of Hoshin Kami 62
Table 2 22. Items for Hoshin Kami Status Report 64
Figure 3 1. System of Control Items 69
Figure 3 2. System of Control Items and Hoshin Kami Daily Control
(J.M. Juran 1969) 69
Figure 3 3. Concept of Control Item 71
Table 3 1. Evaluation of Hoshin Kami and Target Control 72
Figure 3 4. Pareto Deployment of Target in Hata Method at Komatsu 74
Figure 3 5. Outline of Operation Zelcoba (Matsushita Electronics) 75
Figure 3 6. Control Panel (Matsushita Electronics) 77
Figure 3 7. Annual Hoshin Kami at Ricoh (S. Tokiwa 1979) 79
Figure 3 8. Deployment of Annual Policy and Action Plan Chart at Ricoh
(S. Tokiwa 1979) 80
Figure 3 9. Target Means Matrix and Control Item Concept Chart (Akao) 83
Figure 3 10. Target Means Matrix from Target and Means Deployments
(Kobayashi Kosei) 84
Tables and Figures xi
Table 3 2. Hoshin Kami and Use of Seven New QC Tools (Nayatani) 86
Figure 3 11. Concept of Setup of Target and Means 88
Figure 3 12. Plan Status Check Sheet (Warehouse Group) 90
Figure 3 13. Network of Division Work Control Items 92
Table 3 3. List of Control Items (Form Example) 93
Figure 3 14. Evaluation of Political Risks in the Decision making Process
for Overseas Investment 95
Figure 3 15. Change in Number of Control Items 96
Table 3 4. Relation between Control Items and QC Techniques for
Management Control 97
Table 3 5. Activity Items of Sales, Control Items, and QC Techniques 97
Figure 3 16. Control Level for Control Point 99
Table 3 6. Advantages and Disadvantages of Four Control Level Types 100
Figure 4 1. Difference between Hoshin Kami and Daily Control 105
Figure 4 2. Mutual Movement of Control (Daily Control) and
Improvement (Hoshin Kami) Activity 106
Figure 4 3. Relationship between Control Items of Hoshin Kami and
Daily Control 108
Table 4 1. Job Study Table (Kobayashi Kosei) 109
Table 4 2. List of Control Items (Kobayashi Kosei) 110
Figure 4 4. Joining of Hoshin Control Items and Daily Control
(Draft Plan) 111
Figure 4 5. Hoshin Kami by X Type Matrix (Toyota Auto Body) 113
Figure 4 6. Integrating Hoshin Kami and Daily Control by Control Item
(Draft Plan) 114
Table 4 3. Example of Action Plan Sheet 116
Table 4 4. Matrix of Means Work 117
Table 4 5. Means Work Matrix (Nippon Denki, Yamanashi Plant) 118
Figure 5 1. Role of Directors Retreat (Aisin Takaoka) 124
Figure 5 2. Hoshin Kami System Chart (Aisin Takaoka) 125
Figure 5 3. Deployment and Control of Company Policy 126
Figure 5 4. Company Policy Classification and Cross functional
Management Meeting 127
Figure 5 5. Structure of Annual Company Policy 128
Figure 5 6. Background of 1986 Company Policy Planning 129
Figure 5 7. Steps in Planning Annual Company Policy 131
Figure 5 8. Policy Plan (Form 1) 131
Xii HOSHINKANRl
Figure 5 9. Policy Plan (Form 2) 131
Figure 5 10. Policy Plan (Form 3) 131
Figure 5 11. Deployment of Annual Company Policy 133
Figure 5 12. Work Action Plan Sheet 134
Figure 5 13. Policy Relation Matrix (Gumma Plant) 143
Figure 5 14. Classification of Control Items by Purpose 145
Figure 5 15. Control Items (Gumma Plant) 146
Table 5 1. Evaluation Criteria 148
Table 5 2. Degree of Correspondence, Coefficients 148
Table 5 3. Calculation of Evaluation Target Point 149
Table 5 4. Hoshin Kami Evaluation 149
Figure 5 16. Complete Deployment Cycle 150
APPENDIX
Table 1 1. Problems and Improvements in Hoshin Kami
(Bridgestone Tire) 172
Table 1 2. Comparison of Hoshin Kami and Management by Objectives 175
Figure 1 1. Hoshin Kami and QC Circle Activities 177
Table 2 1. History of Hoshin Kami and Management by Objectives
(1950 69) 180
Table 2 2. History of Hoshin Kami 183
Figure 3 1. Model for Long term and Annual Operational Planning
(Nippon Kayaku) 186
Table 3 1. Management Tasks from a Strategic Point of View 188
Figure 3 2. The Process of Formulating Long term Management Plans:
A Model 190
Figure 3 3. A System for Setting Long term Management Policies 191
Figure 3 4. Relationship between Hoshin Kami and Budget Management 192
|
| any_adam_object | 1 |
| author | Akao, Yōji 1928-2016 |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV006610655 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:49:13Z |
| institution | BVB |
| isbn | 0915299577 |
| language | English Japanese |
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| owner_facet | DE-83 DE-945 DE-188 |
| physical | XXXIV, 207 S. graph. Darst. |
| publishDate | 1991 |
| publishDateSearch | 1991 |
| publishDateSort | 1991 |
| publisher | Productivity Press |
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| spelling | Akao, Yōji 1928-2016 Verfasser (DE-588)171946812 aut Hōshin kanri katsuyō no jissai Hoshin Kanri policy deployment for successful TQM [Yoji Akao, author and ed.-in-chief] Cambridge, Mass. u.a. Productivity Press 1991 XXXIV, 207 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kwaliteitszorg gtt Productiemanagement gtt Production management Quality control Quality Control Total Quality Management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004223547&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Akao, Yōji 1928-2016 Hoshin Kanri policy deployment for successful TQM Kwaliteitszorg gtt Productiemanagement gtt Production management Quality control Quality Control Total Quality Management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Hoshin Kanri policy deployment for successful TQM |
| title_alt | Hōshin kanri katsuyō no jissai |
| title_auth | Hoshin Kanri policy deployment for successful TQM |
| title_exact_search | Hoshin Kanri policy deployment for successful TQM |
| title_full | Hoshin Kanri policy deployment for successful TQM [Yoji Akao, author and ed.-in-chief] |
| title_fullStr | Hoshin Kanri policy deployment for successful TQM [Yoji Akao, author and ed.-in-chief] |
| title_full_unstemmed | Hoshin Kanri policy deployment for successful TQM [Yoji Akao, author and ed.-in-chief] |
| title_short | Hoshin Kanri |
| title_sort | hoshin kanri policy deployment for successful tqm |
| title_sub | policy deployment for successful TQM |
| topic | Kwaliteitszorg gtt Productiemanagement gtt Production management Quality control Quality Control Total Quality Management Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Kwaliteitszorg Productiemanagement Production management Quality control Quality Control Total Quality Management Total quality management Qualitätsmanagement |
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