Institutionalizing expert systems: a handbook for managers
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Englewood Cliffs, NJ
Prentice Hall
1991
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Literaturangaben |
| Physical Description: | X, 166 S. |
| ISBN: | 0134720776 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | CONTENTS
V )
PREFACE ix
PART I Setting the Stage and Looking
Beyond 1
CHAPTER 1 EXPERT SYSTEMS: NEAR AND LONG
TERM FORECASTS 1
EXPERT SYSTEM TRENDS IN THE NEAR TERM 4
Integration of Expert Systems with Traditional
Technology 4
Mass Market Expert System Applications 7
More Organizations Will Adopt Expert Systems
in Their Business Practices 7
Other Near Term Expert Systems Trends 8
LONG SHOTS 9
CONCLUSIONS 10
REFERENCES 10
iv Contents
PART II Selling Management on Expert Systems 12
CHAPTER 2 CREATING MANAGEMENT AWARENESS
OF EXPERT SYSTEMS 12
APPROACH 1: ADDRESS A PROBLEM WHICH NEEDS
A BETTER SOLUTION AND USE
PROTOTYPING 13
Case Study: The Al Lab in the Internal
Revenue Service 14
Case Study: Blue Cross of Western Pennsylvania
(BCWP) 15
APPROACH 2: BE INVENTIVE IN AROUSING
MANAGEMENT S CURIOSITY ABOUT EXPERT
SYSTEMS 17
Case Study: Strategies for Introducing Expert
Systems in a Computer Manufacturing
Firm 19
APPROACH 3: MAKE MANAGEMENT AWARE
OF ITS COMPETITION 20
APPROACH 4: GET THE MANAGERS INVOLVED
IN THE EXPERT SYSTEMS DEVELOPMENT
PROCESS 20
CONCLUSIONS 22
REFERENCES 23
CHAPTER 3 IDENTIFYING OPPORTUNITIES
FOR ENHANCING CURRENT
OPERATIONS WITHIN THE
ORGANIZATION 2i
COUPLING EXPERT SYSTEMS WITH MANAGEMENT
INFORMATION SYSTEMS 25
COUPLING EXPERT SYSTEMS WITH DATABASE
MANAGEMENT SYSTEMS 27
WORDS OF CAUTION IN INTEGRATING EXPERT
SYSTEMS WITH CONVENTIONAL DATA
PROCESSING SYSTEMS 39
CONCLUSIONS 39
REFERENCES 40
Contents v
CHAPTER 4 IDENTIFYING OPPORTUNITIES
FOR NEW APPLICATIONS WITHIN
THE ORGANIZATION 41
OPPORTUNITIES FOR EXPERT SYSTEMS
AND HYPERTEXT 42
Case Study: Intelligent Insurance Systems 47
HYPERMEDIA 48
CONCLUSIONS 49
REFERENCES 49
PART III Implementing/Institutionalizing Expert
Systems in the Organization 51
CHAPTER 5 USER TRAINING STRATEGIES
FOR INSTITUTIONALIZING
EXPERT SYSTEMS 51
THE IMPORTANCE OF USER TRAINING 52
TYPES OF TRAINING FOR EXPERT
SYSTEMS USERS 60
CONCLUSIONS 63
REFERENCES 64
CHAPTER 6 USER DOCUMENTATION GUIDELINES
FOR INSTITUTIONALIZING EXPERT
SYSTEMS 66
* WHY USER DOCUMENTATION IS IMPORTANT 66
EXPERT SYSTEMS AND TRADITIONAL SOFTWARE
FROM A USER DOCUMENTATION VIEWPOINT 67
GUIDELINES FOR EXPERT SYSTEM USER
DOCUMENTATION 68
Case Study: FIESTA 70
Case Study: A Look at the Documentation
for the Space Shuttle Onboard Navigation
Console Expert/Trainer System (ONAV) 73
CONCLUSIONS 74
REFERENCES 75
vj Contents
CHAPTER 7 USER SUPPORT SERVICES
FOR INSTITUTIONALIZING
EXPERT SYSTEMS 76
GOOD CUSTOMER SUPPORT 76
IMPORTANT LESSONS LEARNED ABOUT Al
AND USER ACCEPTANCE 80
CONCLUSIONS 81
REFERENCES 81
CHAPTER 8 MAINTENANCE STRATEGIES
FOR INSTITUTIONALIZING
EXPERT SYSTEMS 83
THE IMPORTANCE OF SOFTWARE
MAINTENANCE 83
MAINTENANCE STRATEGIES FOR EXPERT
SYSTEMS 85
Case Study: Long Term Maintenance of EXPERTAX:
An Expert System for Aiding in the Corporate Tax
Accrual and Planning Function 89
Case Study: Maintaining an Expert Planning
System: A Software Tools Approach 91
CONCLUSIONS 98
REFERENCES 98
CHAPTER 9 LEGAL ISSUES AND ORGANIZATION
ADOPTION/DISTRIBUTION STRATEGIES
FOR EXPERT SYSTEMS
INSTITUTIONALIZATION ™c
LEGAL ISSUES INVOLVING EXPERT SYSTEMS 101
WAYS FOR THE Al DEVELOPER TO LIMIT HIS OR HER
LIABILITY 102
ORGANIZATIONAL CONSIDERATIONS
IN DISTRIBUTING EXPERT SYSTEMS 104
CONCLUSIONS 106
REFERENCES 106
CHAPTER 10 SUMMARY OF EXPERT SYSTEM
INSTITUTIONALIZATION GUIDELINES
FOR ORGANIZATIONS 1O
|
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| indexdate | 2024-07-09T16:49:03Z |
| institution | BVB |
| isbn | 0134720776 |
| language | English |
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| physical | X, 166 S. |
| publishDate | 1991 |
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| publisher | Prentice Hall |
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| spelling | Liebowitz, Jay 1957- Verfasser (DE-588)124841392 aut Institutionalizing expert systems a handbook for managers Jay Liebowitz Englewood Cliffs, NJ Prentice Hall 1991 X, 166 S. txt rdacontent n rdamedia nc rdacarrier Literaturangaben Expert systems (Computer science) Expertensystem (DE-588)4113491-6 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Expertensystem (DE-588)4113491-6 s Unternehmen (DE-588)4061963-1 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004216665&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Liebowitz, Jay 1957- Institutionalizing expert systems a handbook for managers Expert systems (Computer science) Expertensystem (DE-588)4113491-6 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4113491-6 (DE-588)4061963-1 |
| title | Institutionalizing expert systems a handbook for managers |
| title_auth | Institutionalizing expert systems a handbook for managers |
| title_exact_search | Institutionalizing expert systems a handbook for managers |
| title_full | Institutionalizing expert systems a handbook for managers Jay Liebowitz |
| title_fullStr | Institutionalizing expert systems a handbook for managers Jay Liebowitz |
| title_full_unstemmed | Institutionalizing expert systems a handbook for managers Jay Liebowitz |
| title_short | Institutionalizing expert systems |
| title_sort | institutionalizing expert systems a handbook for managers |
| title_sub | a handbook for managers |
| topic | Expert systems (Computer science) Expertensystem (DE-588)4113491-6 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Expert systems (Computer science) Expertensystem Unternehmen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=004216665&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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