Winning banks: managing service quality for customer satisfaction
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Rolling Meadows, Ill.
Bank Administration Inst.
1989
|
| Subjects: | |
| Physical Description: | IX, 149 S. |
| ISBN: | 1555201024 |
Staff View
MARC
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| author | Grubbs, M. Ray Reidenbach, R. Eric |
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| id | DE-604.BV006468370 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T16:46:39Z |
| institution | BVB |
| isbn | 1555201024 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-004107344 |
| oclc_num | 20546751 |
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| owner | DE-384 DE-188 |
| owner_facet | DE-384 DE-188 |
| physical | IX, 149 S. |
| publishDate | 1989 |
| publishDateSearch | 1989 |
| publishDateSort | 1989 |
| publisher | Bank Administration Inst. |
| record_format | marc |
| spelling | Grubbs, M. Ray Verfasser aut Winning banks managing service quality for customer satisfaction M. Ray Grubbs ; R. Eric Reidenbach Rolling Meadows, Ill. Bank Administration Inst. 1989 IX, 149 S. txt rdacontent n rdamedia nc rdacarrier Bank management Customer relations Customer services Servicepolitik (DE-588)4234502-9 gnd rswk-swf Bank (DE-588)4004436-1 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Bank (DE-588)4004436-1 s Servicepolitik (DE-588)4234502-9 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 Reidenbach, R. Eric Verfasser aut |
| spellingShingle | Grubbs, M. Ray Reidenbach, R. Eric Winning banks managing service quality for customer satisfaction Bank management Customer relations Customer services Servicepolitik (DE-588)4234502-9 gnd Bank (DE-588)4004436-1 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4234502-9 (DE-588)4004436-1 (DE-588)4129147-5 |
| title | Winning banks managing service quality for customer satisfaction |
| title_auth | Winning banks managing service quality for customer satisfaction |
| title_exact_search | Winning banks managing service quality for customer satisfaction |
| title_full | Winning banks managing service quality for customer satisfaction M. Ray Grubbs ; R. Eric Reidenbach |
| title_fullStr | Winning banks managing service quality for customer satisfaction M. Ray Grubbs ; R. Eric Reidenbach |
| title_full_unstemmed | Winning banks managing service quality for customer satisfaction M. Ray Grubbs ; R. Eric Reidenbach |
| title_short | Winning banks |
| title_sort | winning banks managing service quality for customer satisfaction |
| title_sub | managing service quality for customer satisfaction |
| topic | Bank management Customer relations Customer services Servicepolitik (DE-588)4234502-9 gnd Bank (DE-588)4004436-1 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Bank management Customer relations Customer services Servicepolitik Bank Verbraucherzufriedenheit |
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