APA (7th ed.) Citation

Grubbs, M. R., & Reidenbach, R. E. (1989). Winning banks: Managing service quality for customer satisfaction. Bank Administration Inst.

Chicago Style (17th ed.) Citation

Grubbs, M. Ray, and R. Eric Reidenbach. Winning Banks: Managing Service Quality for Customer Satisfaction. Rolling Meadows, Ill: Bank Administration Inst, 1989.

MLA (9th ed.) Citation

Grubbs, M. Ray, and R. Eric Reidenbach. Winning Banks: Managing Service Quality for Customer Satisfaction. Bank Administration Inst, 1989.