Total customer satisfaction: lessons from 50 companies with top quality customer service
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Pitman
1992
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Financial times
|
| Schlagworte: | |
| Beschreibung: | XVIII, 456 S. graph. Darst. |
| ISBN: | 0273034472 |
Internformat
MARC
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| 100 | 1 | |a Horovitz, Jacques |d 1947- |e Verfasser |0 (DE-588)12300862X |4 aut | |
| 245 | 1 | 0 | |a Total customer satisfaction |b lessons from 50 companies with top quality customer service |c Jacques Horovitz ; Michele Jurgens-Panak |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London |b Pitman |c 1992 | |
| 300 | |a XVIII, 456 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Financial times | |
| 650 | 4 | |a Kundeservice | |
| 650 | 4 | |a Service management | |
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| 700 | 1 | |a Jurgens-Panak, Michele |e Verfasser |4 aut | |
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Datensatz im Suchindex
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| author | Horovitz, Jacques 1947- Jurgens-Panak, Michele |
| author_GND | (DE-588)12300862X |
| author_facet | Horovitz, Jacques 1947- Jurgens-Panak, Michele |
| author_role | aut aut |
| author_sort | Horovitz, Jacques 1947- |
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| building | Verbundindex |
| bvnumber | BV006146179 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)464243393 (DE-599)BVBBV006146179 |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| genre_facet | Fallstudiensammlung |
| id | DE-604.BV006146179 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:41:03Z |
| institution | BVB |
| isbn | 0273034472 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-003885781 |
| oclc_num | 464243393 |
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| owner_facet | DE-384 |
| physical | XVIII, 456 S. graph. Darst. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | Pitman |
| record_format | marc |
| series2 | Financial times |
| spelling | Horovitz, Jacques 1947- Verfasser (DE-588)12300862X aut Total customer satisfaction lessons from 50 companies with top quality customer service Jacques Horovitz ; Michele Jurgens-Panak 1. publ. London Pitman 1992 XVIII, 456 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Financial times Kundeservice Service management Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Verbraucherzufriedenheit (DE-588)4129147-5 s Kundenmanagement (DE-588)4236865-0 s DE-604 Jurgens-Panak, Michele Verfasser aut |
| spellingShingle | Horovitz, Jacques 1947- Jurgens-Panak, Michele Total customer satisfaction lessons from 50 companies with top quality customer service Kundeservice Service management Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4129147-5 (DE-588)4236865-0 (DE-588)4522595-3 |
| title | Total customer satisfaction lessons from 50 companies with top quality customer service |
| title_auth | Total customer satisfaction lessons from 50 companies with top quality customer service |
| title_exact_search | Total customer satisfaction lessons from 50 companies with top quality customer service |
| title_full | Total customer satisfaction lessons from 50 companies with top quality customer service Jacques Horovitz ; Michele Jurgens-Panak |
| title_fullStr | Total customer satisfaction lessons from 50 companies with top quality customer service Jacques Horovitz ; Michele Jurgens-Panak |
| title_full_unstemmed | Total customer satisfaction lessons from 50 companies with top quality customer service Jacques Horovitz ; Michele Jurgens-Panak |
| title_short | Total customer satisfaction |
| title_sort | total customer satisfaction lessons from 50 companies with top quality customer service |
| title_sub | lessons from 50 companies with top quality customer service |
| topic | Kundeservice Service management Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Kundeservice Service management Verbraucherzufriedenheit Kundenmanagement Fallstudiensammlung |
| work_keys_str_mv | AT horovitzjacques totalcustomersatisfactionlessonsfrom50companieswithtopqualitycustomerservice AT jurgenspanakmichele totalcustomersatisfactionlessonsfrom50companieswithtopqualitycustomerservice |