APA (7th ed.) Citation

Katz, B. S. (1987). How to manage customer service. Gower.

Chicago Style (17th ed.) Citation

Katz, Bernard S. How to Manage Customer Service. Aldershot: Gower, 1987.

MLA (9th ed.) Citation

Katz, Bernard S. How to Manage Customer Service. Gower, 1987.

Warning: These citations may not always be 100% accurate.