APA (7th ed.) Citation

Christopher, M., & Wills, G. (1974). Developing customer service policies. MCB Publ.

Chicago Style (17th ed.) Citation

Christopher, Martin, and Gordon Wills. Developing Customer Service Policies. Bradford: MCB Publ, 1974.

MLA (9th ed.) Citation

Christopher, Martin, and Gordon Wills. Developing Customer Service Policies. MCB Publ, 1974.

Warning: These citations may not always be 100% accurate.