APA (7th ed.) Citation

Lynch, J. J. (1992). The psychology of customer care: A revolutionary approach (1. publ.). Macmillan.

Chicago Style (17th ed.) Citation

Lynch, James J. The Psychology of Customer Care: A Revolutionary Approach. 1. publ. Basingstoke u.a: Macmillan, 1992.

MLA (9th ed.) Citation

Lynch, James J. The Psychology of Customer Care: A Revolutionary Approach. 1. publ. Macmillan, 1992.