Total quality management: the key to business improvement ; a Pera International executive briefing
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
London u.a.
Chapman & Hall
1991
|
| Edition: | 1. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | X, 182 S. graph. Darst. |
| ISBN: | 0412357305 |
Staff View
MARC
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| 245 | 1 | 0 | |a Total quality management |b the key to business improvement ; a Pera International executive briefing |c ed. by Chris Hakes |
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Record in the Search Index
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|---|---|
| adam_text | Contents
Preface ix
Part One Introduction and Executive Summary 1
Introduction 3
How to use this book 3
Total Quality ... is it really a strategic issue? 4
Part Two A Total Quality Approach 7
Overview 9
Section 1 The basic concepts of total quality 11
Introduction Six key concepts 11
Concept 1 Customers (external and internal) 11
Concept 2 Never ending improvement 13
Concept 3 Control of business processes 14
Concept 4 Upstream preventive management 16
Concept 5 Ongoing preventive action 16
Concept 6 Leadership and teamwork 18
Summary 19
Section 2 A model management framework for
Total Quality 21
Introduction Six key elements 21
vi Contents
Element 1 Communication of missions, aims and
objectives 24
Element 2 Collection of external intelligence 28
Element 3 Measurement of internal performance 30
Element 4 Identification of improvement
opportunities 32
Element 5 Implementation of changes 34
Element 6 Steering and co ordination of the
Total Quality programme 36
Summary 38
Section 3 Starting the change to Total Quality 39
Introduction Six basic stages 39
Stage 1 Statement of intent 39
Stage 2 Awareness 39
Stage 3 Diagnosis 40
Stage 4 Initial strategy 41
Stage 5 Management consensus 41
Stage 6 Launch 41
Summary 42
Part Three Executive Encyclopaedia of Total Quality
Processes and Techniques 43
An alphabetical series of technique briefings
overviewing the major Total Quality processes, tools
and techniques 46
Part Four Profiles of Success Through Total Quality 147
Introduction 149
Cossor Electronics 150
Express Engineering 153
Gwent Health Authority 155
Hewlett Packard 157
IBM 160
National Westminster Bank 162
Nissan 164
Sony 166
Conclusion The key factors of success 168
Contents vii
About the major contributors 171
Bibliography 173
Other sources of help 175
Index 180
|
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| dewey-full | 658.5/62 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
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| id | DE-604.BV005483954 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:30:19Z |
| institution | BVB |
| isbn | 0412357305 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-003433076 |
| oclc_num | 23286111 |
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| owner | DE-473 DE-BY-UBG |
| owner_facet | DE-473 DE-BY-UBG |
| physical | X, 182 S. graph. Darst. |
| publishDate | 1991 |
| publishDateSearch | 1991 |
| publishDateSort | 1991 |
| publisher | Chapman & Hall |
| record_format | marc |
| spelling | Total quality management the key to business improvement ; a Pera International executive briefing ed. by Chris Hakes 1. ed. London u.a. Chapman & Hall 1991 X, 182 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Controle de qualidade larpcal Kwaliteitszorg gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 s DE-604 Qualitätsmanagement (DE-588)4219057-5 s 1\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003433076&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Total quality management the key to business improvement ; a Pera International executive briefing Controle de qualidade larpcal Kwaliteitszorg gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4126457-5 |
| title | Total quality management the key to business improvement ; a Pera International executive briefing |
| title_auth | Total quality management the key to business improvement ; a Pera International executive briefing |
| title_exact_search | Total quality management the key to business improvement ; a Pera International executive briefing |
| title_full | Total quality management the key to business improvement ; a Pera International executive briefing ed. by Chris Hakes |
| title_fullStr | Total quality management the key to business improvement ; a Pera International executive briefing ed. by Chris Hakes |
| title_full_unstemmed | Total quality management the key to business improvement ; a Pera International executive briefing ed. by Chris Hakes |
| title_short | Total quality management |
| title_sort | total quality management the key to business improvement a pera international executive briefing |
| title_sub | the key to business improvement ; a Pera International executive briefing |
| topic | Controle de qualidade larpcal Kwaliteitszorg gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| topic_facet | Controle de qualidade Kwaliteitszorg Total quality management Qualitätsmanagement Qualitätssicherung |
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