Top management and quality:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Munich u.a.
Hanser
1992
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XI, 170 S. graph. Darst. |
| ISBN: | 3446165959 |
Internformat
MARC
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| 245 | 1 | 0 | |a Top management and quality |c Hans Dieter Seghezzi (ed.). With contributions from Horst Fuhr ... |
| 264 | 1 | |a Munich u.a. |b Hanser |c 1992 | |
| 300 | |a XI, 170 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
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Datensatz im Suchindex
| _version_ | 1804119648685260800 |
|---|---|
| adam_text | Table of Contents
A Structured Approach to Total Quality Management 1
Hans Dieter Seghezzi
1 Value of Quality 2
2 What does TQM mean? 3
3 Quality Control, Process Control 4
4 Quality Planning 5
5 Quality Assurance 7
6 Quality Promotion/ Quality Improvement 9
7 The Role of Management 10
8 Conclusion 13
The Road to TQM: Basic Concepts 49
A. Blanton Godfrey
1 Introduction 50
2 Managing Quality 52
3 The Empowered Workforce 53
4 The Complementary Roles of Management and Workforce 54
5 Developing the Empowered Workforce 55
5.1 Self control 56
5.2 Self inspection 56
5.3 Self supervision 59
5.4 Front line empowerment 60
5.5 Commonalities of workforce empowerment 61
6 Strategic Quality Planning 63
7 Summary 64
Business Process Quality: A Management Approach to
Practical Implementation 85
Gabriel A. Pall
Recent Experiences in Managing Business
Process Quality 93
Gabriel A. Pall
1 Overview 94
2 Methodology 94
X Table of Contents
3 Results and Expectations 94
4 The American Cyanamid Experience 95
4.1 Introduction 95
4.2 Strategic Quality Management 95
4.3 Implementation Approach to Business Process Quality 97
4.4 Integration of Quality Improvement Projects 99
4.5 Organizational Consideration 99
Quality Systems 109 |
Hans Dieter Seghezzi
1 The Role of Systems 110
2 Quality Systems and Standards 110
3 Documentation, Assessment and Certification 113
4 The European Approaches to Regulated Areas 116
5 Final Remarks 118
The Role of Quality Managers 129
Horst Fuhr
1 General Introduction 130
2 The Task of Quality Managers 130
3 The Qualification of Quality Managers 133
4 The Education of Quality Managers 133
5 Summary and Outlook 136
European Quality Management 151
Kees J. van Ham
1 Introduction 152
2 Quality in the USA 153
3 Quality in Japan 154
4 Strategic Quality Management 155
4.1 Quality as a strategic business issue 155
4.2 Involvement of top managers 156
4.3 Education, training and involvement 156
4.4 Long term, company wide, cultural change process 157
4.5 Integrating the business process 158
4.6 Customer satisfaction 158
4.7 Continuous renewal 159
Table of Contents XI
5 The European Perspective 159
6 European Foundation for Quality Management 160
The European Way of TQM 165
Hans Dieter Seghezzi
A Structured Approach To
Total Quality Management
Prof. Dr. Hans Dieter Seghezzi
Hochschule St. Gallen
ITEM Institutfiir Technologiemanagement
Contents
1 Value of Quality 2
2 What does TQM mean? 3
3 Quality Control, Process Control 4
4 Quality Planning 5
5 Quality Assurance 7
6 Quality Promotion/ Quality Improvement 9
7 The Role of Management 10
8 Conclusion 13
|
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| id | DE-604.BV005439359 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:29:32Z |
| institution | BVB |
| isbn | 3446165959 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-003402482 |
| oclc_num | 29757553 |
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| physical | XI, 170 S. graph. Darst. |
| publishDate | 1992 |
| publishDateSearch | 1992 |
| publishDateSort | 1992 |
| publisher | Hanser |
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| spelling | Top management and quality Hans Dieter Seghezzi (ed.). With contributions from Horst Fuhr ... Munich u.a. Hanser 1992 XI, 170 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Total quality management Congresses Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf (DE-588)1071861417 Konferenzschrift 1991 Sankt Gallen gnd-content Qualitätsmanagement (DE-588)4219057-5 s DE-604 Seghezzi, Hans Dieter 1933-2022 Sonstige (DE-588)120201356 oth Fuhr, Horst Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003402482&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Top management and quality Total quality management Congresses Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)1071861417 |
| title | Top management and quality |
| title_auth | Top management and quality |
| title_exact_search | Top management and quality |
| title_full | Top management and quality Hans Dieter Seghezzi (ed.). With contributions from Horst Fuhr ... |
| title_fullStr | Top management and quality Hans Dieter Seghezzi (ed.). With contributions from Horst Fuhr ... |
| title_full_unstemmed | Top management and quality Hans Dieter Seghezzi (ed.). With contributions from Horst Fuhr ... |
| title_short | Top management and quality |
| title_sort | top management and quality |
| topic | Total quality management Congresses Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Total quality management Congresses Qualitätsmanagement Konferenzschrift 1991 Sankt Gallen |
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