APA (7th ed.) Citation

Normann, R. (1991). Service management: Strategy and leadership in service businesses (2. ed.). Wiley.

Chicago Style (17th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. 2. ed. Chichester u.a: Wiley, 1991.

MLA (9th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. 2. ed. Wiley, 1991.