APA (7th ed.) Citation

(1990). Service management effectiveness: Balancing strategy, organization and human resources, operations, and marketing (1. ed.). Jossey-Bass.

Chicago Style (17th ed.) Citation

Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing. 1. ed. San Francisco [u.a.]: Jossey-Bass, 1990.

MLA (9th ed.) Citation

Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing. 1. ed. Jossey-Bass, 1990.