(1990). Service management effectiveness: Balancing strategy, organization and human resources, operations, and marketing (1. ed.). Jossey-Bass.
Chicago-Zitierstil (17. Ausg.)Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing. 1. ed. San Francisco [u.a.]: Jossey-Bass, 1990.
MLA-Zitierstil (9. Ausg.)Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing. 1. ed. Jossey-Bass, 1990.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.