Measuring academic library performance: a practical approach
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Chicago u.a.
American Libr. Assoc.
1990
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XI, 182 S. Ill. 18 Formulare |
| ISBN: | 0838905293 |
Staff View
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Record in the Search Index
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|---|---|
| adam_text | TABLE, FIGURES, FORMS v
FOREWORD vü
PREFACE ix
Part l MEASÜREMENT J
1. OUTPUT MEASURES IN ACADEMIC AND
RESEARCH LIBRARIES 3
Measurement and Evaluation 3
The Library as a System 6
Using Output Measures 6
Output Measures, Standards, and
Accreditation 8
Previous Approaches 8
The Approach of This Manual 10
Conclusion 13
2. MEASUREMENT 14
Criteria for Good Measurement 14
Choosing Measures 15
Managing the Measurement Effort 16
Preparing for Measurement 16
Sampling 17
Sample Periods 18
Analyzing, Presenting, and Interpreting
Data 19
Using the Results 22
Conclusion 25
3. USER SURVEYS 26
Questionnaires 26
Getting Ready 27
Deciding How Many Questionnaires
to Distribute 28
Scheduling 29
Administering the Survey 29
Analyzing Survey Forms 33
iii
Analyzing the Data 37
Conclusion 39
Part 2 THE MEASöRES 41
GENERAL 43
1. General Satisfaction Survey 43
MATERIALS AVAILABILITY AND USE 54
2. Circulation 54
3. In Library Materials Use 55
4 Total Materials Use 60
5. Materials Availahility 60
6. Requested Materials Delay 71
FACILITIES AND LIBRARY USES 77
7. Attendance 77
8. Remote Uses 79
9. Total Uses 81
10. Facilities Use Rate 82
11. Service Point Use 88
12. Building Use 91
INFORMATION SERVICES 95
13. Reference Transactions 96
14. Reference Satisfaction Survey 100
15. Online Search Evaluation 109
APPENDIX A. Sample Materials Availability
Survey Report 117
APPENDIX B. Sample General Satisfaction
Survey Report 121
APPENDIX C. Added Easy Measures 128
APPENDIX D. Blank Forms 130
GLOSSARY 171
BIBLIOGRAPHY 173
INDEX 181
TABLE, FIGVRES,
AND FORMS
TABLE
5 1 Number of Observations Needed to Estimate
Percentages 63
FIGVRES
1 1 The Evaluation Process 4
1 2 The Measures 5
1 3 General Systems Model 6
2 1 Sample Analysis: Means by User Group 21
2 2 Sample Analysis: Cross Tabulation 22
2 3 Sample Bar Chart 23
2 4 Sample Pie Chart 23
2 5 Sample Bar Chart Comparing Several Variables 24
2 6 Sample Graph 24
3 1 Advice from a Surveyor 30
3 2 Instructions for Surveyors 31
3 3 Surveyor s Report 32
3 4 Spreadsheet Tabulation Example: Layout 37
3 5 Spreadsheet Tabulation Example: Data Entry 38
5 1 Some Common Questions about Tabulating the
Materials Availability Survey 69
FORMS
1 1 General Satisfaction Survey 35
1 2S Worked Example: General Satisfaction Survey
Tabulation 47
1 3S Worked Example: General Satisfaction Survey
Worksheet 48
1 4S Worked Example: Summary of Results of General
Satisfaction Survey 51
3 1S Worked Example: In Library Materials Use 58
5 1 Materials Availability Survey 62
5 2S Worked Example: Materials Availability Survey
Tabulation 66
5 3S Worked Example: Materials Availability Survey
Worksheet 67
5 4S Worked Example: Materials Availability Survey
Summary 68
6 IS Worked Example: Requested Materials Log 73
v
6 2S Worked Example: Requested Materials Delay 74
6 3S Worked Example: Requested Materials Delay Mediän
Determination Worksheet 75
10 1S Worked Example: Facilities Data Collection Form 84
10 2S Worked Example: Average Facilities Use Rate
Summary 86
11 IS Worked Example: Service Point Data Collection
Form 89
11 2S Worked Example: Service Point Summary 90
12 1S Worked Example: Building Use Data Collection
Form 92
12 2S Worked Example: Building Use Summary 93
13 1S Worked Example: Reference Services Statistics 97
14 1 Reference Satisfaction Survey 101
14 2 Reference Satisfaction Survey Tabulation 104
14 3S Worked Example: Reference Satisfaction Survey
Worksheet 105
14 4S Worked Example: Summary of Results of Reference
Satisfaction Survey 107
15 1 Online Search Evaluation 110
15 2 Online Search Evaluation Tabulation 112
15 3 Online Search Evaluation Survey Worksheet 114
15 4 Summary of Results of Online Satisfaction Survey 116
|
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| author | Van House, Nancy A. Weil, Beth T. McClure, Charles R. 1949- |
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| indexdate | 2024-07-09T16:12:17Z |
| institution | BVB |
| isbn | 0838905293 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-002721850 |
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| physical | XI, 182 S. Ill. 18 Formulare |
| psigel | HUB-BW056hu200511 |
| publishDate | 1990 |
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| publisher | American Libr. Assoc. |
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| spelling | Van House, Nancy A. Verfasser aut Measuring academic library performance a practical approach Nancy A. Van House ; Beth T. Weil ; Charles R. McClure Chicago u.a. American Libr. Assoc. 1990 XI, 182 S. Ill. 18 Formulare txt rdacontent n rdamedia nc rdacarrier Hochschulbibliothek (DE-588)4160196-8 gnd rswk-swf Statistik (DE-588)4056995-0 gnd rswk-swf Bewertung (DE-588)4006340-9 gnd rswk-swf Effizienz (DE-588)4013585-8 gnd rswk-swf Methode (DE-588)4038971-6 gnd rswk-swf Hochschulbibliothek (DE-588)4160196-8 s Bewertung (DE-588)4006340-9 s Statistik (DE-588)4056995-0 s Methode (DE-588)4038971-6 s DE-604 Effizienz (DE-588)4013585-8 s Weil, Beth T. Verfasser aut McClure, Charles R. 1949- Verfasser (DE-588)128612851 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002721850&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Van House, Nancy A. Weil, Beth T. McClure, Charles R. 1949- Measuring academic library performance a practical approach Hochschulbibliothek (DE-588)4160196-8 gnd Statistik (DE-588)4056995-0 gnd Bewertung (DE-588)4006340-9 gnd Effizienz (DE-588)4013585-8 gnd Methode (DE-588)4038971-6 gnd |
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| title | Measuring academic library performance a practical approach |
| title_auth | Measuring academic library performance a practical approach |
| title_exact_search | Measuring academic library performance a practical approach |
| title_full | Measuring academic library performance a practical approach Nancy A. Van House ; Beth T. Weil ; Charles R. McClure |
| title_fullStr | Measuring academic library performance a practical approach Nancy A. Van House ; Beth T. Weil ; Charles R. McClure |
| title_full_unstemmed | Measuring academic library performance a practical approach Nancy A. Van House ; Beth T. Weil ; Charles R. McClure |
| title_short | Measuring academic library performance |
| title_sort | measuring academic library performance a practical approach |
| title_sub | a practical approach |
| topic | Hochschulbibliothek (DE-588)4160196-8 gnd Statistik (DE-588)4056995-0 gnd Bewertung (DE-588)4006340-9 gnd Effizienz (DE-588)4013585-8 gnd Methode (DE-588)4038971-6 gnd |
| topic_facet | Hochschulbibliothek Statistik Bewertung Effizienz Methode |
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