The manager's guide to service excellence: the fine art of customer service
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Toronto
Summerhill Pr.
1989
|
| Subjects: | |
| Physical Description: | 194 S. |
| ISBN: | 0920197698 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV004281575 | ||
| 003 | DE-604 | ||
| 005 | 20151128 | ||
| 007 | t | ||
| 008 | 910313s1989 |||| 00||| eng d | ||
| 020 | |a 0920197698 |9 0-920197-69-8 | ||
| 035 | |a (OCoLC)20996404 | ||
| 035 | |a (DE-599)BVBBV004281575 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-384 |a DE-188 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 20 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Petite, Anne |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The manager's guide to service excellence |b the fine art of customer service |
| 264 | 1 | |a Toronto |b Summerhill Pr. |c 1989 | |
| 300 | |a 194 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Service à la clientèle | |
| 650 | 4 | |a Customer services | |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-002662689 | ||
Record in the Search Index
| _version_ | 1804118474575839232 |
|---|---|
| any_adam_object | |
| author | Petite, Anne |
| author_facet | Petite, Anne |
| author_role | aut |
| author_sort | Petite, Anne |
| author_variant | a p ap |
| building | Verbundindex |
| bvnumber | BV004281575 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)20996404 (DE-599)BVBBV004281575 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01030nam a2200349 c 4500</leader><controlfield tag="001">BV004281575</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20151128 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">910313s1989 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0920197698</subfield><subfield code="9">0-920197-69-8</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)20996404</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV004281575</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-384</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Petite, Anne</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The manager's guide to service excellence</subfield><subfield code="b">the fine art of customer service</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Toronto</subfield><subfield code="b">Summerhill Pr.</subfield><subfield code="c">1989</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">194 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service à la clientèle</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-002662689</subfield></datafield></record></collection> |
| id | DE-604.BV004281575 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T16:10:52Z |
| institution | BVB |
| isbn | 0920197698 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-002662689 |
| oclc_num | 20996404 |
| open_access_boolean | |
| owner | DE-384 DE-188 |
| owner_facet | DE-384 DE-188 |
| physical | 194 S. |
| publishDate | 1989 |
| publishDateSearch | 1989 |
| publishDateSort | 1989 |
| publisher | Summerhill Pr. |
| record_format | marc |
| spelling | Petite, Anne Verfasser aut The manager's guide to service excellence the fine art of customer service Toronto Summerhill Pr. 1989 194 S. txt rdacontent n rdamedia nc rdacarrier Service à la clientèle Customer services Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 |
| spellingShingle | Petite, Anne The manager's guide to service excellence the fine art of customer service Service à la clientèle Customer services Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4135134-4 |
| title | The manager's guide to service excellence the fine art of customer service |
| title_auth | The manager's guide to service excellence the fine art of customer service |
| title_exact_search | The manager's guide to service excellence the fine art of customer service |
| title_full | The manager's guide to service excellence the fine art of customer service |
| title_fullStr | The manager's guide to service excellence the fine art of customer service |
| title_full_unstemmed | The manager's guide to service excellence the fine art of customer service |
| title_short | The manager's guide to service excellence |
| title_sort | the manager s guide to service excellence the fine art of customer service |
| title_sub | the fine art of customer service |
| topic | Service à la clientèle Customer services Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Service à la clientèle Customer services Kundendienst |
| work_keys_str_mv | AT petiteanne themanagersguidetoserviceexcellencethefineartofcustomerservice |