APA (7th ed.) Citation

Steenkamp, J. E. (1989). Product quality: An investigation into the concept and how it is perceived by consumers. Van Gorcum.

Chicago Style (17th ed.) Citation

Steenkamp, Jan-Benedict E. Product Quality: An Investigation into the Concept and How It Is Perceived by Consumers. Assen u.a: Van Gorcum, 1989.

MLA (9th ed.) Citation

Steenkamp, Jan-Benedict E. Product Quality: An Investigation into the Concept and How It Is Perceived by Consumers. Van Gorcum, 1989.