The role of the academic reference librarian:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Undetermined |
| Published: |
New York u.a.
Greenwood Press
1990
|
| Edition: | 1. publ. |
| Series: | New directions in information management
22 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIII, 111 S. |
| ISBN: | 0313266344 |
Staff View
MARC
| LEADER | 00000nam a2200000 cb4500 | ||
|---|---|---|---|
| 001 | BV004078485 | ||
| 003 | DE-604 | ||
| 005 | 19910514 | ||
| 007 | t | ||
| 008 | 901024s1990 |||| 00||| und d | ||
| 020 | |a 0313266344 |9 0-313-26634-4 | ||
| 035 | |a (OCoLC)231093415 | ||
| 035 | |a (DE-599)BVBBV004078485 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | |a und | ||
| 049 | |a DE-12 |a DE-91 |a DE-188 | ||
| 084 | |a INF 560f |2 stub | ||
| 100 | 1 | |a Whitlatch, Jo Bell |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The role of the academic reference librarian |c Jo Bell Whitlatch |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a New York u.a. |b Greenwood Press |c 1990 | |
| 300 | |a XIII, 111 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a New directions in information management |v 22 | |
| 650 | 0 | 7 | |a Auskunftsdienst |0 (DE-588)4340792-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Bibliothekar |0 (DE-588)4145258-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Hochschulbibliothek |0 (DE-588)4160196-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Auskunft |0 (DE-588)4143537-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Hochschulbibliothek |0 (DE-588)4160196-8 |D s |
| 689 | 0 | 1 | |a Bibliothekar |0 (DE-588)4145258-6 |D s |
| 689 | 0 | 2 | |a Auskunft |0 (DE-588)4143537-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Hochschulbibliothek |0 (DE-588)4160196-8 |D s |
| 689 | 1 | 1 | |a Auskunftsdienst |0 (DE-588)4340792-4 |D s |
| 689 | 1 | 2 | |a Bibliothekar |0 (DE-588)4145258-6 |D s |
| 689 | 1 | |5 DE-188 | |
| 830 | 0 | |a New directions in information management |v 22 |w (DE-604)BV000021403 |9 22 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002550030&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-002550030 | ||
Record in the Search Index
| _version_ | 1804118308209819648 |
|---|---|
| adam_text | Contents
Tables and Figures vii
Acknowledgments ix
Introduction: The Role of the Academic Reference Iibrarian xi
1. Reference Service Environment 1
2. Reference Librarians as Gatekeepers 9
3. Reference Service Effectiveness 19
4. The Service Orientation of Reference Librarians 31
5. The Expertise of Reference Librarians 41
6. Reference Librarians as Communicators 47
7. Future Directions 55
Appendix: Technical Description of Research
Methodology and Data Analysis 65
Bibliography 97
Index 105
Tables and Figures
TABLES
4.1 Librarian Service Orientation Philosophy 35
A. 1 Librarian Value of Service Outcomes: Results of
Stepwise Regression Analysis 80
A.2 User Value of Service Outcomes: Results of Stepwise
Regression Analysis 82
A.3 User Success: Results of Stepwise Regression
Analysis 84
A.4 Substantial Differences in User and Librarian
Evaluations of Service Outcomes Per Transaction 87
A.5 Frequencies for Categorical Variables 88
A.6 Means and Standard Deviations for All Items with
7PointScales 89
A.7 Correlations Between All Variables 92
vüi Tables and Figwes
FIGURES
1.1 Major Factors Influencing Quality of Reference
Service 4
2.1 Client Strategies for Selecting Service Alternatives:
VoiceorExit 17
3.1 Model of Reference Service Process 24
3.2 Study Results: Model of Reference Process Using
Librarian Perceptions of Service Value as an Outcome 27
3.3 Study Results: Model of Reference Process Using
User Perceptions of Service Value asthe Outcome 28
3.4 Study Results: Model of Reference Process Using
Locating Needed Materials as the Outcome 29
7.1 Short Reference Survey for Library Users 57
fc 7.2 Short Reference Survey for Reference Librarians 59
|
| any_adam_object | 1 |
| author | Whitlatch, Jo Bell |
| author_facet | Whitlatch, Jo Bell |
| author_role | aut |
| author_sort | Whitlatch, Jo Bell |
| author_variant | j b w jb jbw |
| building | Verbundindex |
| bvnumber | BV004078485 |
| classification_tum | INF 560f |
| ctrlnum | (OCoLC)231093415 (DE-599)BVBBV004078485 |
| discipline | Bibliotheks- u. Informationswesen |
| edition | 1. publ. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01804nam a2200457 cb4500</leader><controlfield tag="001">BV004078485</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19910514 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">901024s1990 |||| 00||| und d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0313266344</subfield><subfield code="9">0-313-26634-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)231093415</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV004078485</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1=" " ind2=" "><subfield code="a">und</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield><subfield code="a">DE-91</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">INF 560f</subfield><subfield code="2">stub</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Whitlatch, Jo Bell</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The role of the academic reference librarian</subfield><subfield code="c">Jo Bell Whitlatch</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. publ.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York u.a.</subfield><subfield code="b">Greenwood Press</subfield><subfield code="c">1990</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIII, 111 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">New directions in information management</subfield><subfield code="v">22</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Auskunftsdienst</subfield><subfield code="0">(DE-588)4340792-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bibliothekar</subfield><subfield code="0">(DE-588)4145258-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Hochschulbibliothek</subfield><subfield code="0">(DE-588)4160196-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Auskunft</subfield><subfield code="0">(DE-588)4143537-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Hochschulbibliothek</subfield><subfield code="0">(DE-588)4160196-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Bibliothekar</subfield><subfield code="0">(DE-588)4145258-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Auskunft</subfield><subfield code="0">(DE-588)4143537-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Hochschulbibliothek</subfield><subfield code="0">(DE-588)4160196-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Auskunftsdienst</subfield><subfield code="0">(DE-588)4340792-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="2"><subfield code="a">Bibliothekar</subfield><subfield code="0">(DE-588)4145258-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-188</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">New directions in information management</subfield><subfield code="v">22</subfield><subfield code="w">(DE-604)BV000021403</subfield><subfield code="9">22</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002550030&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-002550030</subfield></datafield></record></collection> |
| id | DE-604.BV004078485 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T16:08:14Z |
| institution | BVB |
| isbn | 0313266344 |
| language | Undetermined |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-002550030 |
| oclc_num | 231093415 |
| open_access_boolean | |
| owner | DE-12 DE-91 DE-BY-TUM DE-188 |
| owner_facet | DE-12 DE-91 DE-BY-TUM DE-188 |
| physical | XIII, 111 S. |
| publishDate | 1990 |
| publishDateSearch | 1990 |
| publishDateSort | 1990 |
| publisher | Greenwood Press |
| record_format | marc |
| series | New directions in information management |
| series2 | New directions in information management |
| spelling | Whitlatch, Jo Bell Verfasser aut The role of the academic reference librarian Jo Bell Whitlatch 1. publ. New York u.a. Greenwood Press 1990 XIII, 111 S. txt rdacontent n rdamedia nc rdacarrier New directions in information management 22 Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf Bibliothekar (DE-588)4145258-6 gnd rswk-swf Hochschulbibliothek (DE-588)4160196-8 gnd rswk-swf Auskunft (DE-588)4143537-0 gnd rswk-swf Hochschulbibliothek (DE-588)4160196-8 s Bibliothekar (DE-588)4145258-6 s Auskunft (DE-588)4143537-0 s DE-604 Auskunftsdienst (DE-588)4340792-4 s DE-188 New directions in information management 22 (DE-604)BV000021403 22 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002550030&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Whitlatch, Jo Bell The role of the academic reference librarian New directions in information management Auskunftsdienst (DE-588)4340792-4 gnd Bibliothekar (DE-588)4145258-6 gnd Hochschulbibliothek (DE-588)4160196-8 gnd Auskunft (DE-588)4143537-0 gnd |
| subject_GND | (DE-588)4340792-4 (DE-588)4145258-6 (DE-588)4160196-8 (DE-588)4143537-0 |
| title | The role of the academic reference librarian |
| title_auth | The role of the academic reference librarian |
| title_exact_search | The role of the academic reference librarian |
| title_full | The role of the academic reference librarian Jo Bell Whitlatch |
| title_fullStr | The role of the academic reference librarian Jo Bell Whitlatch |
| title_full_unstemmed | The role of the academic reference librarian Jo Bell Whitlatch |
| title_short | The role of the academic reference librarian |
| title_sort | the role of the academic reference librarian |
| topic | Auskunftsdienst (DE-588)4340792-4 gnd Bibliothekar (DE-588)4145258-6 gnd Hochschulbibliothek (DE-588)4160196-8 gnd Auskunft (DE-588)4143537-0 gnd |
| topic_facet | Auskunftsdienst Bibliothekar Hochschulbibliothek Auskunft |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=002550030&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV000021403 |
| work_keys_str_mv | AT whitlatchjobell theroleoftheacademicreferencelibrarian |