APA (7th ed.) Citation

Sasser, W. E., Olson, R. P., & Wyckoff, D. D. (1978). Management of service operations: Text, cases, and readings. Allyn and Bacon.

Chicago Style (17th ed.) Citation

Sasser, William Earl, Richard P. Olson, and D. D. Wyckoff. Management of Service Operations: Text, Cases, and Readings. Boston, MA: Allyn and Bacon, 1978.

MLA (9th ed.) Citation

Sasser, William Earl, et al. Management of Service Operations: Text, Cases, and Readings. Allyn and Bacon, 1978.