APA (7th ed.) Citation

Yates, R. (1986). A librarian's guide to telephone reference service (1. publ.). Library Professional Publ.

Chicago Style (17th ed.) Citation

Yates, Rochelle. A Librarian's Guide to Telephone Reference Service. 1. publ. Hamden, CT: Library Professional Publ, 1986.

MLA (9th ed.) Citation

Yates, Rochelle. A Librarian's Guide to Telephone Reference Service. 1. publ. Library Professional Publ, 1986.