APA (7th ed.) Citation

Normann, R. (1984). Service management: Strategy and leadership in service businesses. Wiley.

Chicago Style (17th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. Chichester u.a: Wiley, 1984.

MLA (9th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. Wiley, 1984.

Warning: These citations may not always be 100% accurate.