The structure of social interaction: a systemic approach to the semiotics of service encounters
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Pinter
1987
|
| Edition: | 1. publ. |
| Series: | Open linguistics series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIX, 267 S. |
| ISBN: | 0861876261 |
Staff View
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| 650 | 4 | |a Sémiotique | |
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Record in the Search Index
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|---|---|
| adam_text | Contents
List of tables x
List of figures xi
List of abbreviations xiii
Acknowledgements xv
List of systemic notational Conventions xvi
Foreword by Robin Fawcett xvii
Introduction 1
Part I 9
1 Towards a semiotic view of the study of text 11
1.1 Setting principles for the contextual study of text 11
1.2 A contextual characterization of service encounter 14
1.3 Towards a functional view of text as a realization of action 16
1.3.1 Ethnography of speaking and ethnomethodology 17
1.3.2 Functional considerations in early systemic theory 21
1.4 Focusing on overall text—and discourse structures 23
1.4.1 Setting up narrative structures 23
1.4.2 Superstructures in rule governed textlinguistics 24
1.4.3 Global structures in conceptual procedural
textlinguistics 28
1.4.4 Staging of interaction in pragmatics 30
1.4.5 Global structures and discourse analysis 33
1.5 Generic Structures in systemic linguistics 38
1.5.1 Discourse structures in communication linguistics 39
1.5.2 Structure potentials of genres 42
2 Description of data and data collection 47
2.1 Type of data 47
2.2 Data collection: methods and problems 48
3 Towards representing service encounter as a process 51
3.1 The generic structure potential of service encounters:
The linear representation and its limitations 51
3.1.1 Is the linear representation the best for generic
structures? 52
viü CONTENTS
3.1.2 Are obligatory elements genre defining? 55
3.2 Genre-register-language: semiotic co/nmunication planes 57
3.3 Discourse 58
3.4 Register 60
3.5 Genre 60
3.6 A synoptic System of genre—text as a product 63
3.7 A dynamic System of genre—text as a process 66
3.8 Uniformity and diversity of generic structures 81
3.9 An overview of the theory 85
Part II 87
4 Conversational structure: speech function and exchange in
the service encounter texts 89
4.1 speech function: System and structure 89
4.1.1 How many speech functions to recognize? 89
4.1.2 How is speech function related to its form? 93
4.2 exchange: System and structure 96
4.3 Problematic issues in conversational structure 104
4.3.1 Dynamic moves in exchanges 104
4.3.2 What fills the structural slot in an exchange? 109
4.3.3 A split exchange 114
4.3.4 Linguistic Services 115
4.4 CONVERSATION STRUCTURE and the GENERIC STRUCTURE
elements of the service encounter texts 117
4.4.1 greeting 117
4.4.2 attendance-allocation 117
4.4.3 service bid 118
4.4.4 service 118
4.4.5 resolution 123
4.4.6 pay 123
4.4.7 goods handover 124
4.4.8 closing 125
4.4.9 GOODBYE 125
4.5 Summarizing remarks on conversational structure 126
5 Lexical cohesion in the service encounter texts 129
5.1 Lexical studies 129
5.2 lexical cohesion: System 130
5.3 lexical cohesion: structure 131
5.4 LEXICAL COHESION and GENRE 141
6 Reference in the service encounter texts 147
6.1 reference—what does it do in texts? 147
j
i
CONTENTS ix
6.2 reference: System 148
6.3 reference: structure 152
6.4 reference and generic structures in service encounters 158
7 Conjunction and boundary marking in the service encounter texts 164
7.1 Conjunctions and frames in texts 164
7.2 conjunction: System 167
7.3 conjunction: structure 170
7.4 boundary marking: towards System and structure 173
7.4.1 initiating/ending boundary markers 174
7.4.2 iNTRiNSic boundaries 175
8 A Comprehensive view of discourse Systems and their realization 182
8.1 Text 4—a post oßice text 182
8.1.1 Text 4 and conversational structure 182
8.1.2 Text 4 and lexical cohesion 186
8.1.3 Text 4 and reference 186
8.1.4 Text 4, conjunction and boundary marking 188
8.2 Text 5—A Shop Text 188
8.2.1 Text 5 and conversational structure 189
8.2.2 Text 5 and lexical cohesion 193
8.2.3 Text 5 and reference 198
8.2.4 Text 5, conjunction and boundary marking 199
8.3 Text 11—a travel agency text 199
8.3.1 Text 11 and conversational structure 204
8.3.2 Text 11 and lexical cohesion 210
8.3.3 Text 11 and reference 216
8.3.4 Text 11, conjunction and boundary marking 217
8.4 A Summarizing overview of the analyses 226
Conclusion 232
Appendix 239
Bibliography 254
Index 265
List of tables
3.1 Realization Statements to Figure 3.3 65
3.2 The shared generic structure elements of agnate
Service encounters 69
4.1 The basic speech functions and their congruent realizations 92
4.2 Generic structure elements and their typical exchange patterns 127
7.1 Realization Statements forthe boundary marking Systems 179
1
List of figures
1.1 A contextual characterization of Service encounters 15
1.2 An ethnomethodological characterization of service encounters 19
1.3 Contextual configuration determining the Structure Potential
of a genre 45
3.1 Four different GSPs for casual conversation 56
3.2 The semiotic communication planes 58
3.3 An illustration of service encounter agnation network 64
3.4 Synoptic view vs. dynamic view: text as a product vs. text
as a process 67
3.5 The flowchart representation of the service encounter genre 70
3.6 Activity orientation in theFiELD travel 79
3.7 Object orientation in the field travel 80
4.1 speech function network on the discourse stratum 92
4.2 mood network on the lexicogrammatical stratum 95
4.3 exchange System network 102
4.4 A stratified analysis of a knowledge-orientated exchange:
K2 + Kl 104
5.1 LEXICAL COHESION 132
5.2 lexical cohesion: structure for service i in Text 11 134
5.3 Text-specific choices of the field travel on the register plane 135
5.4 lexical cohesion: structure in Text 1 136
5.5 lexical cohesion: structure in Text 2 137
5.6 lexical cohesion: structure in Text 3 138
5.7 lexical cohesion: structure in Text 4 139
5.8 Object-orientation in the field postal matters 140
6.1 Complete retrieval network for phoric reference 149
6.2 The major reference Systems 151
6.3 reference: structure in Text 9 156
6.4 Reference chains in service of Text 7 160
7.1 conjunction in English at primary delicacy 168
7.2 boundarymarking Systems of generic elements on
the genre plane 1
8.1 Text 4 and conversational structure 183
8.2 Text 4 and reference 187
8.3 Text 5 and conversational structure 190
8.4 Text 5 and lexical cohesion 194
8.5 A partial network representing the infiltration of the
field sports into the field of shopping I97
xii LIST OF FIGURES
8.6 Text 5 and reference 200
8.7 Text 5 and conjunction and boundary marking 202
8.8 Text 11 and conversational structure 206
8.9 Text 11 and lexical cohesion 212
8.10 Text 11 and reference 218
8.11 Text 11 and conjunction and
BOUNDARY MARKING 222
|
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| author | Ventola, Eija 1951- |
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| spelling | Ventola, Eija 1951- Verfasser (DE-588)141946180 aut The structure of social interaction a systemic approach to the semiotics of service encounters 1. publ. London Pinter 1987 XIX, 267 S. txt rdacontent n rdamedia nc rdacarrier Open linguistics series Analyse du discours Interaction sociale Sémiotique Discourse analysis Semiotics Social interaction Soziolinguistik (DE-588)4077623-2 gnd rswk-swf Konversationsanalyse (DE-588)4114283-4 gnd rswk-swf Interaktion (DE-588)4027266-7 gnd rswk-swf Semiotik (DE-588)4054498-9 gnd rswk-swf Interaktion (DE-588)4027266-7 s Konversationsanalyse (DE-588)4114283-4 s DE-604 Soziolinguistik (DE-588)4077623-2 s Semiotik (DE-588)4054498-9 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=000455766&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ventola, Eija 1951- The structure of social interaction a systemic approach to the semiotics of service encounters Analyse du discours Interaction sociale Sémiotique Discourse analysis Semiotics Social interaction Soziolinguistik (DE-588)4077623-2 gnd Konversationsanalyse (DE-588)4114283-4 gnd Interaktion (DE-588)4027266-7 gnd Semiotik (DE-588)4054498-9 gnd |
| subject_GND | (DE-588)4077623-2 (DE-588)4114283-4 (DE-588)4027266-7 (DE-588)4054498-9 |
| title | The structure of social interaction a systemic approach to the semiotics of service encounters |
| title_auth | The structure of social interaction a systemic approach to the semiotics of service encounters |
| title_exact_search | The structure of social interaction a systemic approach to the semiotics of service encounters |
| title_full | The structure of social interaction a systemic approach to the semiotics of service encounters |
| title_fullStr | The structure of social interaction a systemic approach to the semiotics of service encounters |
| title_full_unstemmed | The structure of social interaction a systemic approach to the semiotics of service encounters |
| title_short | The structure of social interaction |
| title_sort | the structure of social interaction a systemic approach to the semiotics of service encounters |
| title_sub | a systemic approach to the semiotics of service encounters |
| topic | Analyse du discours Interaction sociale Sémiotique Discourse analysis Semiotics Social interaction Soziolinguistik (DE-588)4077623-2 gnd Konversationsanalyse (DE-588)4114283-4 gnd Interaktion (DE-588)4027266-7 gnd Semiotik (DE-588)4054498-9 gnd |
| topic_facet | Analyse du discours Interaction sociale Sémiotique Discourse analysis Semiotics Social interaction Soziolinguistik Konversationsanalyse Interaktion Semiotik |
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