Customer-related consequences of downsizing:
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
2008
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 148 S. graph. Darst. 21 cm |
Internformat
MARC
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| 100 | 1 | |a Winkelmann, Sabine |d 1980- |e Verfasser |0 (DE-588)13698598X |4 aut | |
| 245 | 1 | 0 | |a Customer-related consequences of downsizing |c Sabine Winkelmann |
| 264 | 1 | |c 2008 | |
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| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 502 | |a Mannheim, Univ., Diss., 2008 | ||
| 650 | 7 | |a Customer Relationship Management |2 stw | |
| 650 | 7 | |a Empirische Methode |2 stw | |
| 650 | 7 | |a Personalabbau |2 stw | |
| 650 | 0 | 7 | |a Downsizing |0 (DE-588)4532166-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kostensenkung |0 (DE-588)4032594-5 |2 gnd |9 rswk-swf |
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| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804138698295476224 |
|---|---|
| adam_text | CONTENTS 1 OVERALL INTRODUCTION 1 1.1 MOTIVATION 1 1.2 OBJECTIVES AND
APPROACH 3 1.3 REFERENCES 7 2 LITERATURC OVERVIEW 11 2.1 INTRODUCTION 11
2.2 DEFMITIONS OF DOWNSIZING AND RELATED TERMS 12 2.2.1 DEFMITIONS OF
DOWNSIZING 13 2.2.2 TERMS RELATED TO DOWNSIZING 14 2.3 OVERVIEW OF THE
DOWNSIZING LITERATURE 15 2.3.1 BENEFITS OF DOWNSIZING 16 2.3.1.1
BENEFITS ON THE ORGANIZATIONAL LEVEL 16 2.3.1.2 BENEFITS ON THE
INDIVIDUAL LEVEL 16 2.3.2 COSTS OF DOWNSIZING 18 2.3.2.1 COSTS ON THE
ORGANIZATIONAL LEVEL 18 2.3.2.2 COSTS ON THE INDIVIDUAL LEVEL 23 2.4
CONCLUSION OF THE LITERATURE OVERVIEW 27 2.5 REFERENCES 29 3 STUDY ONE:
EMOTIONAL CONTAGION IN THE CONTEXT OF DOWNSIZING - HOW EMPLOYEE
UNCERTAINTY LEADS TO CUSTOMER UNCERTAINTY 35 3.1 ABSTRACT 35 3.2
INTRODUCTION 36 3.3 THEORETICAL BACKGROUND, FRAMEWORK, AND CONSTRUCTS 39
3.3.1 THEORETICAL BACKGROUND: UNCERTAINTY AND EMOTIONAL CONTAGION 39
3.3.2 FRAMEWORK AND CONSTRUCTS 41 3.4 HYPOTHESES DEVELOPMENT 43 3.4.1
MAINEFFECTS 43 3.4.2 MODERATING EFFECTS ON THE LINK BETWEEN EMPLOYEE AND
CUSTOMER UNCERTAINTY 48 III 3.5 METHODOLOGY 52 3.5.1 DATA COLLECTION AND
SAMPLE 52 3.5.2 MEASURE DEVELOPMENT AND ASSESSMENT . 56 3.5.3 FURTHER
MEASURE VALIDATION THROUGH ADDITIONAL DATA 59 3.6 RESULTS.. 60 3.6.1
MAINEFFECTS 60 3.6.2 MODERATING EFFECTS ON THE LINK BETWEEN EMPLOYEE AND
CUSTOMER UNCERTAINTY ; 61 3.7 DISCUSSION 63 3.7.1 RESEARCH ISSUES 63
3.7.2 MANAGERIAL ISSUES 63 3.8 APPENDIX: SCALE ITEMS FOR CONSTRUCT
MEASUREMENTS 69 3.9 REFERENCES 73 4 STUDY TWO: DOWNSIZING AT THE
INTERFACE TO THE CUSTOMER - THE ROLE OF CUSTOMER UNCERTAINTY AND
DOWNSIZING COMMUNICATION 84 4.1 ABSTRACT 81 4.2 INTRODUCTION 82 4.3
THEORETICAL BACKGROUND, FRAMEWORK, AND CONSTRUCTS 84 4.3.1 THEORETICAL
BACKGROUND: UNCERTAINTY AND COMMUNICATION 84 4.3.2 FRAMEWORK AND
CONSTRUCTS 85 4.4 HYPOTHESES DEVELOPMENT 87 4.4.1 MAIN EFFECTS IN THE
CAUSAL CHAIN 87 4.4.2 MAIN EFFECTS OF DOWNSIZING COMMUNICATION 89 4.4.3
MODERATING EFFECTS 93 4.5 METHODOLOGY 95 4.5.1 DATA COLLECTION AND
SAMPLE 95 4.5.2 MEASURE DEVELOPMENT AND ASSESSMENT 96 4.5.3 FURTHER
MEASURE VALIDATION THROUGH ADDITIONAL DATA 99 4.6 RESULTS 100 4.6.1 MAIN
EFFECTS IN THE CAUSAL CHAIN 100 4.6.2 MAIN EFFECTS OF DOWNSIZING
COMMUNICATION 101 4.6.3 MODERATING EFFECTS 102 4.7 DISCUSSION 103 IV
4.7.1 RESEARCH ISSUES 103 4.7.2 MANAGERIAL ISSUES 105 4.8 APPENDIX:
SCALE ITEMS FOR CONSTRUCT MEASUREMENTS 107 4.9 REFERENCES 111 5 FURTHER
DESCRIPTIVE ANALYSES 119 5.1 INTRODUCTION 119 5.2 STATUS QUO OF
DOWNSIZING ATTHE INTERFACE TO THE CUSTOMER 119 5.2.1 STATUS QUO OF
DOWNSIZING CHARACTERISTICS 119 5.2.2 STATUS QUO OF DOWNSIZING SUCCESS
121 5.3 SUCCESS FACTORS OF DOWNSIZING 123 5.3.1 DEFINITION OF DOWNSIZING
TYPES 123 5.3.2 DEDUCTION OF SUCCESS FACTORS 125 5.4 CONCLUSION 130 5.5
REFERENCES 133 6 OVERALL DISCUSSION 135 6.1 SUMMARY OF KEY FINDINGS 135
6.2 IMPLICATIONS FOR ACADEMIC RESEARCH * 139 6.2.1 CONCEPTUAL AND
EMPIRICAL ASPECTS 139 6.2.2 METHODOLOGICAL ASPECTS 141 6.2.3 LIMITATIONS
142 6.3 IMPLICATIONS FOR MANAGERIAL PRACTICE 142 6.4 REFERENCES 145
|
| any_adam_object | 1 |
| author | Winkelmann, Sabine 1980- |
| author_GND | (DE-588)13698598X |
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| author_role | aut |
| author_sort | Winkelmann, Sabine 1980- |
| author_variant | s w sw |
| building | Verbundindex |
| bvnumber | BV035370284 |
| classification_rvk | QP 300 QW 300 |
| ctrlnum | (OCoLC)314787785 (DE-599)DNB992181011 |
| dewey-full | 657.42 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 657 - Accounting |
| dewey-raw | 657.42 |
| dewey-search | 657.42 |
| dewey-sort | 3657.42 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| spelling | Winkelmann, Sabine 1980- Verfasser (DE-588)13698598X aut Customer-related consequences of downsizing Sabine Winkelmann 2008 X, 148 S. graph. Darst. 21 cm txt rdacontent n rdamedia nc rdacarrier Mannheim, Univ., Diss., 2008 Customer Relationship Management stw Empirische Methode stw Personalabbau stw Downsizing (DE-588)4532166-8 gnd rswk-swf Kostensenkung (DE-588)4032594-5 gnd rswk-swf Auslagerung (DE-588)4131890-0 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Unternehmen (DE-588)4061963-1 s Downsizing (DE-588)4532166-8 s Kostensenkung (DE-588)4032594-5 s Kundenmanagement (DE-588)4236865-0 s Auslagerung (DE-588)4131890-0 s DE-604 SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017174186&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Winkelmann, Sabine 1980- Customer-related consequences of downsizing Customer Relationship Management stw Empirische Methode stw Personalabbau stw Downsizing (DE-588)4532166-8 gnd Kostensenkung (DE-588)4032594-5 gnd Auslagerung (DE-588)4131890-0 gnd Unternehmen (DE-588)4061963-1 gnd Kundenmanagement (DE-588)4236865-0 gnd |
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| title | Customer-related consequences of downsizing |
| title_auth | Customer-related consequences of downsizing |
| title_exact_search | Customer-related consequences of downsizing |
| title_full | Customer-related consequences of downsizing Sabine Winkelmann |
| title_fullStr | Customer-related consequences of downsizing Sabine Winkelmann |
| title_full_unstemmed | Customer-related consequences of downsizing Sabine Winkelmann |
| title_short | Customer-related consequences of downsizing |
| title_sort | customer related consequences of downsizing |
| topic | Customer Relationship Management stw Empirische Methode stw Personalabbau stw Downsizing (DE-588)4532166-8 gnd Kostensenkung (DE-588)4032594-5 gnd Auslagerung (DE-588)4131890-0 gnd Unternehmen (DE-588)4061963-1 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Customer Relationship Management Empirische Methode Personalabbau Downsizing Kostensenkung Auslagerung Unternehmen Kundenmanagement Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017174186&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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