Retail banking technology: strategies and resources that seize the competitive advantage
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u. a.]
Wiley
1992
|
| Schlagworte: | |
| Online-Zugang: | Publisher description Table of Contents Inhaltsverzeichnis |
| Beschreibung: | Includes indexes |
| Beschreibung: | XI, 223 S. graph. Darst.; Ill |
| ISBN: | 047153174X |
Internformat
MARC
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| 264 | 1 | |a New York [u. a.] |b Wiley |c 1992 | |
| 300 | |a XI, 223 S. |b graph. Darst.; Ill | ||
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| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes indexes | ||
| 650 | 4 | |a Banking - Management | |
| 650 | 7 | |a Administracao bancaria |2 larpcal | |
| 650 | 7 | |a Bancos e operacoes bancarias |2 larpcal | |
| 650 | 4 | |a Bank | |
| 650 | 4 | |a Banks and banking |z United States |x Customer services | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Introduction: A Call to Action 1
The Keys of the Kingdom, 2
The Cs of Success, 3
No Simple Answers, 6
1 Relationship Banking for The 21st Century 9
Bank ID, 10
A Ken for Customers, 19
The Quest to Provide Quality Service, 27
2 Information and Integration 31
Customer Information Resources, 32
Care and Maintenance of Information Systems, 38
MIS vs End Users: Forging a Truce in the Technology
Tug of War, 43
3 Teller System and Service Imperatives 51
Facts and Figures, 51
Teller Automation Renaissance, 54
Service Par Excellence, 60
ix
x CONTENTS
4 The Promise of Platform Automation 67
Risks and Rewards, 67
Platform Dilemmas, 75
Bringing It All Together, 77
5 Electronic Banking 83
The Rebirth of the ATM, 83
Automated Voice Response, 92
Debit Cards and Point of Sale Strategies, 102
6 Innovative Imaged Products and Services 107
First Encounters with Image, 108
Taming the Paper Tiger, 108
Fleeting Images of Check Processing, 115
Payoffs and Pitfalls, 118
7 Marketing Systems and Strategies 123
The Marketer s Mission, 123
Research and Planning, 125
Marketing CIFs, 127
Database Marketing, 131
Direct Contact and Telemarketing, 134
8 Sales and Staff Performance 139
Sales Culture Shock, 139
Sales Reporting Systems, 143
Reward Performance, 147
All Aboard the Training Express, 151
9 Branch Bank Merchandising 157
Bank Retailing, 158
Branches as Communication and Media Centers, 163
Branches of the Future, 168
CONTENTS xi
10 Breaking Banking Barriers 175
Supermarket Branching, 177
Banks Without Walls, 182
Technology That Breaks Through Barriers, 186
Swift and Sure Communication Networks, 190
11 Productivity and Profitability 195
Productivity: The Elusive Goal, 195
Systems Support Success, 202
The Rocky Road of Risk Management, 206
Subject Index 213
Bank Company Index 221
|
| adam_txt |
Contents
Introduction: A Call to Action 1
The Keys of the Kingdom, 2
The "Cs" of Success, 3
No Simple Answers, 6
1 Relationship Banking for The 21st Century 9
Bank ID, 10
A Ken for Customers, 19
The Quest to Provide Quality Service, 27
2 Information and Integration 31
Customer Information Resources, 32
Care and Maintenance of Information Systems, 38
MIS vs End Users: Forging a Truce in the Technology
Tug of War, 43
3 Teller System and Service Imperatives 51
Facts and Figures, 51
Teller Automation Renaissance, 54
Service Par Excellence, 60
ix
x CONTENTS
4 The Promise of Platform Automation 67
Risks and Rewards, 67
Platform Dilemmas, 75
Bringing It All Together, 77
5 Electronic Banking 83
The Rebirth of the ATM, 83
Automated Voice Response, 92
Debit Cards and Point of Sale Strategies, 102
6 Innovative Imaged Products and Services 107
First Encounters with Image, 108
Taming the Paper Tiger, 108
Fleeting Images of Check Processing, 115
Payoffs and Pitfalls, 118
7 Marketing Systems and Strategies 123
The Marketer's Mission, 123
Research and Planning, 125
Marketing CIFs, 127
Database Marketing, 131
Direct Contact and Telemarketing, 134
8 Sales and Staff Performance 139
Sales Culture Shock, 139
Sales Reporting Systems, 143
Reward Performance, 147
All Aboard the Training Express, 151
9 Branch Bank Merchandising 157
Bank Retailing, 158
Branches as Communication and Media Centers, 163
Branches of the Future, 168
CONTENTS xi
10 Breaking Banking Barriers 175
Supermarket Branching, 177
Banks Without Walls, 182
Technology That Breaks Through Barriers, 186
Swift and Sure Communication Networks, 190
11 Productivity and Profitability 195
Productivity: The Elusive Goal, 195
Systems Support Success, 202
The Rocky Road of Risk Management, 206
Subject Index 213
Bank Company Index 221 |
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| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
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| index_date | 2024-07-02T15:14:36Z |
| indexdate | 2024-07-09T20:41:46Z |
| institution | BVB |
| isbn | 047153174X |
| language | English |
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| physical | XI, 223 S. graph. Darst.; Ill |
| publishDate | 1992 |
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| publisher | Wiley |
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| spelling | Violano, Michael Verfasser aut Retail banking technology strategies and resources that seize the competitive advantage Michael Violano and Shimon-Craig Van Collie New York [u. a.] Wiley 1992 XI, 223 S. graph. Darst.; Ill txt rdacontent n rdamedia nc rdacarrier Includes indexes Banking - Management Administracao bancaria larpcal Bancos e operacoes bancarias larpcal Bank Banks and banking United States Customer services USA Van Collie, Shimon-Craig Sonstige (DE-588)131833855 oth http://www.loc.gov/catdir/description/wiley031/92010079.html Publisher description http://www.loc.gov/catdir/toc/onix02/92010079.html Table of Contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014905692&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Violano, Michael Retail banking technology strategies and resources that seize the competitive advantage Banking - Management Administracao bancaria larpcal Bancos e operacoes bancarias larpcal Bank Banks and banking United States Customer services |
| title | Retail banking technology strategies and resources that seize the competitive advantage |
| title_auth | Retail banking technology strategies and resources that seize the competitive advantage |
| title_exact_search | Retail banking technology strategies and resources that seize the competitive advantage |
| title_exact_search_txtP | Retail banking technology strategies and resources that seize the competitive advantage |
| title_full | Retail banking technology strategies and resources that seize the competitive advantage Michael Violano and Shimon-Craig Van Collie |
| title_fullStr | Retail banking technology strategies and resources that seize the competitive advantage Michael Violano and Shimon-Craig Van Collie |
| title_full_unstemmed | Retail banking technology strategies and resources that seize the competitive advantage Michael Violano and Shimon-Craig Van Collie |
| title_short | Retail banking technology |
| title_sort | retail banking technology strategies and resources that seize the competitive advantage |
| title_sub | strategies and resources that seize the competitive advantage |
| topic | Banking - Management Administracao bancaria larpcal Bancos e operacoes bancarias larpcal Bank Banks and banking United States Customer services |
| topic_facet | Banking - Management Administracao bancaria Bancos e operacoes bancarias Bank Banks and banking United States Customer services USA |
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