Showing 1 - 4 results of 4 for search 'Ukens, Lorraine L.', query time: 0.03s Refine Results
In addition to media from the THWS, media from other Bavarian libraries are also displayed.
These are marked with the "Interlibrary loan" label and can be ordered by clicking on them.
  1. 1
    101 ways to improve customer service training, tools, tips, and techniques

    101 ways to improve customer service training, tools, tips, and techniques by Ukens, Lorraine L.

    Published 2007
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  2. 2
    Energize your audience! 75 quick activities that get them started ... and keep them going

    Energize your audience! 75 quick activities that get them started ... and keep them going by Ukens, Lorraine L.

    Published 2000
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  3. 3
    101 ways to improve customer service training, tools, tips, and techniques

    101 ways to improve customer service training, tools, tips, and techniques by Ukens, Lorraine L.

    Published 2007
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  4. 4
    What smart trainers know the secrets of success from the world's foremost experts

    What smart trainers know the secrets of success from the world's foremost experts

    Published 2001
    Other Authors: “…Ukens, Lorraine L.…”
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