Handling aggression and violence at work: [a training manual]
Gespeichert in:
Hauptverfasser: | , |
---|---|
Format: | Buch |
Sprache: | Undetermined |
Veröffentlicht: |
Lyme Regis
RHP
1996
|
Ausgabe: | 1. publ. |
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis Inhaltsverzeichnis |
Beschreibung: | Bibliography: p149-151 |
Beschreibung: | VI, 154 S. Ill., graph. Darst. |
ISBN: | 1898924651 |
Internformat
MARC
LEADER | 00000nam a2200000 c 4500 | ||
---|---|---|---|
001 | BV022241474 | ||
003 | DE-604 | ||
005 | 20070419 | ||
007 | t | ||
008 | 070125s1996 ad|| |||| 00||| und d | ||
020 | |a 1898924651 |c spiralgeh. : No price : Formerly CIP |9 1-898924-65-1 | ||
035 | |a (OCoLC)634931059 | ||
035 | |a (DE-599)BVBBV022241474 | ||
040 | |a DE-604 |b ger |e rakwb | ||
041 | |a und | ||
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100 | 1 | |a Leadbetter, David |e Verfasser |4 aut | |
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250 | |a 1. publ. | ||
264 | 1 | |a Lyme Regis |b RHP |c 1996 | |
300 | |a VI, 154 S. |b Ill., graph. Darst. | ||
336 | |b txt |2 rdacontent | ||
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Datensatz im Suchindex
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adam_text | ¦ Contents
Introduction 1
The authors and acknowledgements 1
About this manual 1
How to use the training manual 2
Summary of aims of the manual 3
Outcomes 4
Preparing for a course 4
Values informing this training manual 5
Preparing trainers for the training 6
The problem of occupational violence 6
The vicious circle of occupational violence 7
The effects of occupational violence 7
Managing the vicious circle 9
Definitions and terminology 10
Values and attitudes of trainers 12
The limits of effective training 13
The characteristics of appropriate training 14
Getting started 16
Opening moves 16
Developing a working agreement with course members 18
The BASW Code of Ethics 20
A sample workshop timetable 21
Presenting training materials 24
Some preliminary information 24
Feelings and emotions 26
Values and attitudes 28
Some common myths 33
Organisational responses 35
The problem of occupational violence 35
The systematic response 37
Establishing a positive work culture 38
Identifying the prevailing work culture 40
The Blame Game in action 41
Responding to the prevailing agency culture 47
Developing and implementing policy 49
!_¦_
Causes of aggressive and violent behaviour 53
Time, place and manner 53
Violence: an interactive model 54
Dangerousness: what is it? 55
An approach to assessing dangerousness 60
Prevention 65
What sustains violence? 67
Types of aggression 69
Physiological responses 71
Personal responses 76
Communication skills 76
Non verbal communication 79
Assertiveness 82
Common psychological defences 86
Boundary management 92
The limits of common sense 96
Anticipating challenging behaviour 97
The skills of de escalation 98
Uses of and limits of skills 98
Some principles of action 98
Crisis and Aggression Limitation and Management: using the
CALM® model to identify practice skills 103
Staying aware of the context 104
Professional judgements are unavoidable 105
The CALM® model of de escalation 106
Phase one 109
Phase two 11°
Phase three HI
Phase four 113
Phase five 114
Phase six 115
Phase seven 117
De briefing interview for service users 118
After care 120
Gaining ownership : the policy implications 120
An organisational audit: bringing policy into practice 123
Critical Incident De briefing 125
A step by step summary of organisational action planning 126
The management response 133
The response of the victims 134
The needs of victims 135
Checklist for responding to victims 135
uj
Conclusion 137
Appendix One 139
An organisational audit 139
References and further reading 149
Personal response form 153
All enquiries to:
The Centre for Crisis Management, Maywood, Main Street,
Longforgan, By Dundee, Tayside DD2 5EP
Tel/Fax: 01382 360337. Mobile: 0385 117179
|
adam_txt |
¦ Contents
Introduction 1
The authors and acknowledgements 1
About this manual 1
How to use the training manual 2
Summary of aims of the manual 3
Outcomes 4
Preparing for a course 4
Values informing this training manual 5
Preparing trainers for the training 6
The problem of occupational violence 6
The 'vicious circle' of occupational violence 7
The effects of occupational violence 7
Managing the vicious circle 9
Definitions and terminology 10
Values and attitudes of trainers 12
The limits of effective training 13
The characteristics of appropriate training 14
Getting started 16
Opening moves 16
Developing a working agreement with course members 18
The BASW Code of Ethics 20
A sample workshop timetable 21
Presenting training materials 24
Some preliminary information 24
Feelings and emotions 26
Values and attitudes 28
Some common myths 33
Organisational responses 35
The problem of occupational violence 35
The systematic response 37
Establishing a positive work culture 38
Identifying the prevailing work culture 40
The Blame Game in action 41
Responding to the prevailing agency culture 47
Developing and implementing policy 49
!_¦_
Causes of aggressive and violent behaviour 53
Time, place and manner 53
Violence: an interactive model 54
Dangerousness: what is it? 55
An approach to assessing dangerousness 60
Prevention 65
What sustains violence? 67
Types of aggression 69
Physiological responses 71
Personal responses 76
Communication skills 76
Non verbal communication 79
Assertiveness 82
Common psychological defences 86
Boundary management 92
The limits of common sense 96
Anticipating challenging behaviour 97
The skills of de escalation 98
Uses of and limits of skills 98
Some principles of action 98
Crisis and Aggression Limitation and Management: using the
CALM® model to identify practice skills 103
Staying aware of the context 104
Professional judgements are unavoidable 105
The CALM® model of de escalation 106
Phase one 109
Phase two 11°
Phase three HI
Phase four 113
Phase five 114
Phase six 115
Phase seven 117
De briefing interview for service users 118
After care 120
Gaining 'ownership': the policy implications 120
An organisational audit: bringing policy into practice 123
Critical Incident De briefing 125
A step by step summary of organisational action planning 126
The management response 133
The response of the victims 134
The needs of victims 135
Checklist for responding to victims 135
uj
Conclusion 137
Appendix One 139
An organisational audit 139
References and further reading 149
Personal response form 153
All enquiries to:
The Centre for Crisis Management, Maywood, Main Street,
Longforgan, By Dundee, Tayside DD2 5EP
Tel/Fax: 01382 360337. Mobile: 0385 117179 |
any_adam_object | 1 |
any_adam_object_boolean | 1 |
author | Leadbetter, David Trewartha, Robin |
author_facet | Leadbetter, David Trewartha, Robin |
author_role | aut aut |
author_sort | Leadbetter, David |
author_variant | d l dl r t rt |
building | Verbundindex |
bvnumber | BV022241474 |
classification_rvk | CP 3500 |
ctrlnum | (OCoLC)634931059 (DE-599)BVBBV022241474 |
discipline | Psychologie |
discipline_str_mv | Psychologie |
edition | 1. publ. |
format | Book |
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index_date | 2024-07-02T16:36:08Z |
indexdate | 2024-07-09T20:53:09Z |
institution | BVB |
isbn | 1898924651 |
language | Undetermined |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-015452391 |
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physical | VI, 154 S. Ill., graph. Darst. |
publishDate | 1996 |
publishDateSearch | 1996 |
publishDateSort | 1996 |
publisher | RHP |
record_format | marc |
spelling | Leadbetter, David Verfasser aut Handling aggression and violence at work [a training manual] David Leadbetter and Robin Trewartha 1. publ. Lyme Regis RHP 1996 VI, 154 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bibliography: p149-151 Arbeitsplatz (DE-588)4002759-4 gnd rswk-swf Konfliktregelung (DE-588)4164958-8 gnd rswk-swf Aggressivität (DE-588)4141621-1 gnd rswk-swf Aggressivität (DE-588)4141621-1 s Arbeitsplatz (DE-588)4002759-4 s DE-604 Konfliktregelung (DE-588)4164958-8 s Trewartha, Robin Verfasser aut http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1067067 Handling aggression and violence at work Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015452391&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Leadbetter, David Trewartha, Robin Handling aggression and violence at work [a training manual] Arbeitsplatz (DE-588)4002759-4 gnd Konfliktregelung (DE-588)4164958-8 gnd Aggressivität (DE-588)4141621-1 gnd |
subject_GND | (DE-588)4002759-4 (DE-588)4164958-8 (DE-588)4141621-1 |
title | Handling aggression and violence at work [a training manual] |
title_auth | Handling aggression and violence at work [a training manual] |
title_exact_search | Handling aggression and violence at work [a training manual] |
title_exact_search_txtP | Handling aggression and violence at work [a training manual] |
title_full | Handling aggression and violence at work [a training manual] David Leadbetter and Robin Trewartha |
title_fullStr | Handling aggression and violence at work [a training manual] David Leadbetter and Robin Trewartha |
title_full_unstemmed | Handling aggression and violence at work [a training manual] David Leadbetter and Robin Trewartha |
title_short | Handling aggression and violence at work |
title_sort | handling aggression and violence at work a training manual |
title_sub | [a training manual] |
topic | Arbeitsplatz (DE-588)4002759-4 gnd Konfliktregelung (DE-588)4164958-8 gnd Aggressivität (DE-588)4141621-1 gnd |
topic_facet | Arbeitsplatz Konfliktregelung Aggressivität |
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Inhaltsverzeichnis