Consumer oriented business design: the case of airport management ; with 108 tables
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Heidelberg ; New York
Physica-Verl.
2001
|
| Schriftenreihe: | Contributions to management science
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturverz. S. 245 - 263 |
| Beschreibung: | XI, 263 S. Ill., graph. Darst. : 24 cm |
| ISBN: | 3790813664 |
Internformat
MARC
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| 100 | 1 | |a Sulzmaier, Sonja |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Consumer oriented business design |b the case of airport management ; with 108 tables |c Sonja Sulzmaier |
| 264 | 1 | |a Heidelberg ; New York |b Physica-Verl. |c 2001 | |
| 300 | |a XI, 263 S. |b Ill., graph. Darst. : 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Contributions to management science | |
| 500 | |a Literaturverz. S. 245 - 263 | ||
| 650 | 4 | |a Airports |x Management | |
| 650 | 4 | |a Consumer behavior | |
| 650 | 4 | |a Consumers' preferences | |
| 650 | 0 | 7 | |a Dienstleistungsangebot |0 (DE-588)4224244-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Flughafen |0 (DE-588)4154752-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Flughafen |0 (DE-588)4154752-4 |D s |
| 689 | 0 | 1 | |a Dienstleistungsangebot |0 (DE-588)4224244-7 |D s |
| 689 | 0 | 2 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
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Datensatz im Suchindex
| _version_ | 1804128303201648640 |
|---|---|
| adam_text | Contents
1 Introduction 1
2 The airport business and its environment 3
2.1 Defining the business 3
2.2 Change of competitive situation 4
2.2.1 Quasi monopolistic supply position 4
2.2.2 Competition between airports 6
2.2.3 Deregulation, international liberalization 8
and privatization
2.2.4 Decreasing aeronautical revenues 11
2.3 Capacity bottlenecks 13
2.4 The postmodern consumer 14
2.4.1 Changes in consumer behavior 15
2.4.2 Consequences for the airport business 17
2.5 New information and communication technologies (ICT) 18
2.5.1 Major transformations 18
2.5.2 Space/time compression 21
2.5.3 Information acquisition and evaluation 24
3 Redefining the airport business 27
3.1 Redefining comes before redesigning 27
3.2 The framework of Abell 27
3.3 Potential consumer groups of an airport 31
3.3.1 Identification of consumers 31
3.3.2 Consumer groups at the airport 33
3.4 Potential consumer functions at the airport 40
3.4.1 Passage 41
3.4.2 Retailing 42
3.4.3 Catering 45
3.4.4 Information communication 46
3.4.5 Entertainment wellness 46
3.4.6 Overlapping areas of consumer functions 48
3.5 Potential interface designs at airports 50
3.5.1 Options in interface design 50
3.5.2 Interpersonal interfaces 51
3.5.3 Human computer human interface: 52
Telecommunication
3.5.4 Human computer interface: 54
Automation of offerings
3.5.5 Complementary use of telecommunication 55
and automation
3.5.6 Co service of consumers 56
4 Describing consumer motivation 57
4.1 Standard theory and its shortcomings 57
4.1.1 Consumer behavior 57
4.1.2 Basic constructs of consumer behavior 58
4.1.3 Measurement of behavioral constructs 62
4.2 The framework of Kano 68
4.2.1 A two dimensional construct of satisfaction 68
4.2.2 Measurement of different offering features 70
4.3 Means end theory 72
4.3.1 Underlying concept 72
4.3.2 Measurement of means end chains 74
4.4 Basic requirement for business design orientated research 77
4.5 The AMP framework 84
4.5.1 Associative motivational patterns 84
4.5.2 AMP measurement 87
4.5.3 Evaluation of the AMP framework 94
5 Potential non enablers and motivators at the airport 97
5.1 Spatial access to offerings 97
5.2 Convenience features 101
5.3 Availability/information about availability 102
5.4 Payment features 103
5.5 Atmosphere and identity of location 104
5.6 Entertainment features 106
5.7 Interface design features 106
5.8 Temporal offering features 107
6 Empirical results 113
6.1 The Munich Airport 113
6.2 Market research design 114
6.2.1 Qualitative interview 117
6.2.2 AMP questionnaire design 118
6.3 Passengers 120
6.3.1 User profile of private travelers 121
6.3.2 Private travelers non enablers and motivators 123
6.3.3 User profile of business travelers 128
6.3.4 Business travelers non enablers and motivators 129
6.3.5 User profile of transfer passengers 132
6.3.6 Transfer passengers non enablers and motivators 134
6.4 Post hoc segmentation of passengers 137
6.4.1 Running throughs 140
6.4.2 No frills passengers 140
6.4.3 Relaxers 143
6.4.4 Strollers 146
6.5 Persons picking someone up 149
6.5.1 User profile of persons picking someone up 150
6.5.2 Non enablers and motivators of. 151
persons picking someone up
6.5.3 Meta motivational structures of. 153
persons picking someone up
6.6 Airline crew members 155
6.6.1 User profile of airline crew members 155
6.6.2 Meta motivational structures of 156
airline crew members staying overnight
6.7 Employees at the airport 157
6.7.1 User profile of employees 157
6.7.2 Employees non enablers and motivators 160
6.7.3 Meta motivational structures of employees 163
6.8 Visitors 166
6.8.1 User profile of visitors 166
6.8.2 Meta motivational structures of visitors 168
6.9 Local residents 169
6.9.1 User profile of local residents 169
6.9.2 Non enablers and motivators of local residents 170
6.9.3 Meta motivational structures of local residents 174
7 Airport business redesign 179
7.1 Identification of valuable consumer segments 182
7.2 Holistic overall design 188
8 Conclusion 191
Appendix 195
List of tables 241
List of figures 243
Bibliography 245
|
| any_adam_object | 1 |
| author | Sulzmaier, Sonja |
| author_facet | Sulzmaier, Sonja |
| author_role | aut |
| author_sort | Sulzmaier, Sonja |
| author_variant | s s ss |
| building | Verbundindex |
| bvnumber | BV013509540 |
| classification_rvk | QQ 930 QR 840 |
| ctrlnum | (OCoLC)231876779 (DE-599)BVBBV013509540 |
| dewey-full | 387.7/36/068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 387 - Water, air, space transportation |
| dewey-raw | 387.7/36/068 |
| dewey-search | 387.7/36/068 |
| dewey-sort | 3387.7 236 268 |
| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV013509540 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:47:06Z |
| institution | BVB |
| isbn | 3790813664 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009222743 |
| oclc_num | 231876779 |
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| owner | DE-12 DE-859 DE-526 DE-83 DE-188 |
| owner_facet | DE-12 DE-859 DE-526 DE-83 DE-188 |
| physical | XI, 263 S. Ill., graph. Darst. : 24 cm |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Physica-Verl. |
| record_format | marc |
| series2 | Contributions to management science |
| spelling | Sulzmaier, Sonja Verfasser aut Consumer oriented business design the case of airport management ; with 108 tables Sonja Sulzmaier Heidelberg ; New York Physica-Verl. 2001 XI, 263 S. Ill., graph. Darst. : 24 cm txt rdacontent n rdamedia nc rdacarrier Contributions to management science Literaturverz. S. 245 - 263 Airports Management Consumer behavior Consumers' preferences Dienstleistungsangebot (DE-588)4224244-7 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Flughafen (DE-588)4154752-4 gnd rswk-swf Flughafen (DE-588)4154752-4 s Dienstleistungsangebot (DE-588)4224244-7 s Kundenorientierung (DE-588)4316837-1 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009222743&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Sulzmaier, Sonja Consumer oriented business design the case of airport management ; with 108 tables Airports Management Consumer behavior Consumers' preferences Dienstleistungsangebot (DE-588)4224244-7 gnd Kundenorientierung (DE-588)4316837-1 gnd Flughafen (DE-588)4154752-4 gnd |
| subject_GND | (DE-588)4224244-7 (DE-588)4316837-1 (DE-588)4154752-4 |
| title | Consumer oriented business design the case of airport management ; with 108 tables |
| title_auth | Consumer oriented business design the case of airport management ; with 108 tables |
| title_exact_search | Consumer oriented business design the case of airport management ; with 108 tables |
| title_full | Consumer oriented business design the case of airport management ; with 108 tables Sonja Sulzmaier |
| title_fullStr | Consumer oriented business design the case of airport management ; with 108 tables Sonja Sulzmaier |
| title_full_unstemmed | Consumer oriented business design the case of airport management ; with 108 tables Sonja Sulzmaier |
| title_short | Consumer oriented business design |
| title_sort | consumer oriented business design the case of airport management with 108 tables |
| title_sub | the case of airport management ; with 108 tables |
| topic | Airports Management Consumer behavior Consumers' preferences Dienstleistungsangebot (DE-588)4224244-7 gnd Kundenorientierung (DE-588)4316837-1 gnd Flughafen (DE-588)4154752-4 gnd |
| topic_facet | Airports Management Consumer behavior Consumers' preferences Dienstleistungsangebot Kundenorientierung Flughafen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009222743&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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