Dangerous customer service :: dangerously great customer service--how to achieve it and maintain it /
"Fed up with giving mediocre or inconsistent customer service? Have you tried training staff but it still isn't working? If others can do it why can't you? Are you searching for the missing link? This book covers absolutely everything you could ever wish to know on how to turn average...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London :
Bloomsbury,
2011.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "Fed up with giving mediocre or inconsistent customer service? Have you tried training staff but it still isn't working? If others can do it why can't you? Are you searching for the missing link? This book covers absolutely everything you could ever wish to know on how to turn average customer experience into something gold star. From the basics to the magic, we've got it covered. Using real-life examples and stories, this book takes you through the key elements of how to improve your customer experience. With chapters on turning your staff into service heroes, service leadership, rewards, measurement, and service across cultures, this book is your 'how to ... ' guide. Our Dangerous books feature myth-busting approaches to a range of business challenges, how Impact Innovation's simple but often radical strategies have transformed the people, the teams and the organisations we have worked with."--Publisher's website. |
| Beschreibung: | Includes index. |
| Beschreibung: | 1 online resource (x, 178 pages) : illustrations |
| ISBN: | 9781408127377 1408127377 9781408134344 1408134349 |
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| 505 | 0 | |a Introduction -- Emotional, rational and lifetime loyalty -- Basics and magic -- In your customer's shoe (singular) -- Managing for great service -- Creating service heroes -- Signals of service -- Training your customer -- Rewards and recognition -- Service across cultures -- Pulling it together. | |
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| 650 | 0 | |a Creative ability in business. |0 http://id.loc.gov/authorities/subjects/sh85033838 | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Créativité dans les affaires. | |
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Datensatz im Suchindex
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| adam_text | |
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| author | Davis, Phil (Phil Martin) Stenner, Kate |
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| author_facet | Davis, Phil (Phil Martin) Stenner, Kate |
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| contents | Introduction -- Emotional, rational and lifetime loyalty -- Basics and magic -- In your customer's shoe (singular) -- Managing for great service -- Creating service heroes -- Signals of service -- Training your customer -- Rewards and recognition -- Service across cultures -- Pulling it together. |
| ctrlnum | (OCoLC)830323642 |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| indexdate | 2024-11-27T13:25:14Z |
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| isbn | 9781408127377 1408127377 9781408134344 1408134349 |
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| spelling | Davis, Phil (Phil Martin), author. https://id.oclc.org/worldcat/entity/E39PCjKdVC8KTcVth8VfcmC4YK http://id.loc.gov/authorities/names/no2014092809 Dangerous customer service : dangerously great customer service--how to achieve it and maintain it / Impact Innovation ; Phil Davis, Kate Stenner. London : Bloomsbury, 2011. 1 online resource (x, 178 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes index. Print version record. "Fed up with giving mediocre or inconsistent customer service? Have you tried training staff but it still isn't working? If others can do it why can't you? Are you searching for the missing link? This book covers absolutely everything you could ever wish to know on how to turn average customer experience into something gold star. From the basics to the magic, we've got it covered. Using real-life examples and stories, this book takes you through the key elements of how to improve your customer experience. With chapters on turning your staff into service heroes, service leadership, rewards, measurement, and service across cultures, this book is your 'how to ... ' guide. Our Dangerous books feature myth-busting approaches to a range of business challenges, how Impact Innovation's simple but often radical strategies have transformed the people, the teams and the organisations we have worked with."--Publisher's website. Introduction -- Emotional, rational and lifetime loyalty -- Basics and magic -- In your customer's shoe (singular) -- Managing for great service -- Creating service heroes -- Signals of service -- Training your customer -- Rewards and recognition -- Service across cultures -- Pulling it together. Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Creative ability in business. http://id.loc.gov/authorities/subjects/sh85033838 Service à la clientèle. Créativité dans les affaires. Customer services. bicssc BUSINESS & ECONOMICS Customer Relations. bisacsh Creative ability in business fast Customer services fast Stenner, Kate, author. http://id.loc.gov/authorities/names/no2011172002 Impact Innovation Ltd., sponsoring body. http://id.loc.gov/authorities/names/no2011172001 has work: Dangerous customer service (Text) https://id.oclc.org/worldcat/entity/E39PCFrGV6HpcFppwtRqdx6tKd https://id.oclc.org/worldcat/ontology/hasWork Print version: Dangerous customer service. London : Bloomsbury, 2011 9781408125021 (OCoLC)767796959 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=549216 Volltext |
| spellingShingle | Davis, Phil (Phil Martin) Stenner, Kate Dangerous customer service : dangerously great customer service--how to achieve it and maintain it / Introduction -- Emotional, rational and lifetime loyalty -- Basics and magic -- In your customer's shoe (singular) -- Managing for great service -- Creating service heroes -- Signals of service -- Training your customer -- Rewards and recognition -- Service across cultures -- Pulling it together. Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Creative ability in business. http://id.loc.gov/authorities/subjects/sh85033838 Service à la clientèle. Créativité dans les affaires. Customer services. bicssc BUSINESS & ECONOMICS Customer Relations. bisacsh Creative ability in business fast Customer services fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034965 http://id.loc.gov/authorities/subjects/sh85033838 |
| title | Dangerous customer service : dangerously great customer service--how to achieve it and maintain it / |
| title_auth | Dangerous customer service : dangerously great customer service--how to achieve it and maintain it / |
| title_exact_search | Dangerous customer service : dangerously great customer service--how to achieve it and maintain it / |
| title_full | Dangerous customer service : dangerously great customer service--how to achieve it and maintain it / Impact Innovation ; Phil Davis, Kate Stenner. |
| title_fullStr | Dangerous customer service : dangerously great customer service--how to achieve it and maintain it / Impact Innovation ; Phil Davis, Kate Stenner. |
| title_full_unstemmed | Dangerous customer service : dangerously great customer service--how to achieve it and maintain it / Impact Innovation ; Phil Davis, Kate Stenner. |
| title_short | Dangerous customer service : |
| title_sort | dangerous customer service dangerously great customer service how to achieve it and maintain it |
| title_sub | dangerously great customer service--how to achieve it and maintain it / |
| topic | Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Creative ability in business. http://id.loc.gov/authorities/subjects/sh85033838 Service à la clientèle. Créativité dans les affaires. Customer services. bicssc BUSINESS & ECONOMICS Customer Relations. bisacsh Creative ability in business fast Customer services fast |
| topic_facet | Customer services. Creative ability in business. Service à la clientèle. Créativité dans les affaires. BUSINESS & ECONOMICS Customer Relations. Creative ability in business Customer services |
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