Value directed management: organizations, customers, and quality
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Westport, Conn. u.a.
Quorum Books
1993
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVIII, 230 S. graph. Darst. |
| ISBN: | 0899307973 |
Internformat
MARC
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| 100 | 1 | |a Arogyaswamy, Bernard |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Value directed management |b organizations, customers, and quality |c Bernard Arogyaswamy and Ron P. Simmons |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Westport, Conn. u.a. |b Quorum Books |c 1993 | |
| 300 | |a XVIII, 230 S. |b graph. Darst. | ||
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| 337 | |b n |2 rdamedia | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
Figures xi
Preface xiii
Acknowledgments xvii
1. Foul Play or Fair Game? 1
Home Field Advantage 1
Penalizing the Consumer 2
Transformations, Discoveries, and Constant Change 4
Management of the Scientific and Human Varieties 4
Management on the Outside 5
A Strategy of Value 6
What Lies Ahead 8
Learning—Mainly from Ourselves 10
2. The Many Faces of Value 15
Value—Through Analysis and Chains 15
Value Conceptualization 18
Value Construction 21
Cost Reduction—Not the Only Way to Construct Value 21
Communicating Value 22
Service Firms and Value Communication 23
Bringing the Cs Together 25
The Many Faces of Value: Components and Capabilities 27
viii Contents
Applying the Component Capability Chart 30
3. A Strategy and Vision of Value 37
Delivering Value to Customers—and to Everyone Else 37
Strategy: Military and Sports Metaphors 39
Strategies to Share Value 41
A Biological Analogy 42
Value Sharing—Acquisition and Internal Development 43
Sharing Value Through Joint Ventures 45
Expanding the Horizons of Value 47
A Unifying Vision of Value 48
Value intensive vs. Value extensive Strategies 50
Strategic Thinkers and Doers: Lessons to Be Unlearned 51
4. Interdependence: Eliminating Insulation 57
Individualism and the Free Enterprise System 57
Individualism Within the Firm 58
The Response to Dependencies: Insulation 59
Internal Dependencies 61
Internal Insulators 63
Inventory—Sowing the Seed of Waste and Complacency 64
Spreading the Blame Around—Batch Sizes and Setups 66
Of Layouts and Signals 67
Insulation Is Easy, Interdependence Is a Pain 69
Moderating the Pain 70
Service Dependencies 71
Interdependence in Value Conceptualization 72
Self Fulfilled Value Creation 74
5. Integration: Creating a Shared Vision of Value 79
The Brain and the Command Control Model 79
The Two Sided Brain 80
Limitations of the Compartmental Analogies 82
Lessons from Small Businesses 82
Firms of All Sizes and Holography 84
The Multiple Perspectives of Job Rotation 86
Structure Busting 88
Cutting Across the 3Cs 91
The Value of Information 93
Supplier Linkages 94
Supplier Customer Teams 95
Contents ix
6. Involvement: Power Out, Value In 103
Communism and the Corporation 103
Power: Coordinative and Addictive 105
Power to the People 108
The Paradox of Hierarchy 110
Realizing the High Value, Low Voltage Organization 113
Beyond Citizenship—the Product Customer Organization
Nexus 118
7. Ingraining: Practical Ideals 125
Consciousness and Culture 125
Culture as a System of Values and Beliefs 127
The Essence of Culture: SHARE 131
Symbols 132
Hero(in)es 133
Actions 137
Reinforcement 139
Repetition 141
Recognition 142
Rewards: Internalizing Norms 146
Rewards Linked to Values and Beliefs 147
Rewarding Process and Results 148
Rewarding the INs 150
Rewarding Integration 153
Enabling 156
The Journey Ends .. . and Begins 157
8. Indicators: The Measures of Value 163
The Bottom Line 163
Many Measures for Value Desired 165
Measuring Value Delivered 167
Tracking Value Along the Chain: QFD 168
Value and Sales/Profit: Match or Mismatch? 171
9. Indicators: Evaluating the INs 179
Measuring the Process of Value 179
Time: The Dominant Dimension 181
Time: Market, Response, and Setup 183
Time for Quality 188
Integration Indicators 190
Involvement Indicators 196
x Contents
Ingraining Is Self Indicated 199
Precision in Cost Measurement 199
10. Conclusion: Value for All Seasons 209
Resource Linkage: A Gaia Analogy 209
Taking Aim at Value 210
No Strings Attached 212
Selected Bibliography 217
Index 223
About the Authors 231
FIGURES
Figure 1.1 Value as a Binding Force 7
Figure 1.2 Integration 9
Figure 2.1 The 3Cs of Value Creation 18
Figure 2.2 Interfaces Among, Within, and Outside the 3Cs 26
Figure 2.3 Value Components and Capabilities 28
Figure 2.4 Implementing the Component Capability
Technique 31
Figure 3.1 Value Sharing Between Existing and New
Products 44
Figure 4.1 Pooled Interdependence 61
Figure 4.2 Sequential Interdependence 61
Figure 4.3 Reciprocal Interdependence 62
Figure 4.4 Inventory as Buffer 64
Figure 4.5 Cellular and Process Layouts 68
Figure 4.6 Intensifying Interdependence Through Kanban 69
Figure 4.7 Tight Linkage in Value Conceptualization 72
Figure 4.8 The Customer Research Connection 73
Figure 4.9 The Cycle of Value 74
Figure 4.10 Interdependence—A Look Back 75
Figure 5.1 Holography 85
Figure 5.2 Functional Framework for Organization 88
Figure 5.3 Porous Value Chains 96
Figure 5.4 Integration—A Look Back 98
Figure 6.1 Typical Organizational Hierarchy 106
xii Figures
Figure 6.2 Horizontal and Vertical Chains 111
Figure 6.3 Involvement and the Organization Product
Customer Nexus of Value 120
Figure 6.4 Involvement—A Look Back 121
Figure 7.1 Keeping Values and Beliefs in Step with Each
Other 129
Figure 7.2 A Typology of Recognition 143
Figure 7.3 Ingraining—A Look Back 158
Figure 8.1 Value (Process) and Sales/Profitability (Results) 172
Figure 8.2 Indicators—A Look Back 176
Figure 9.1 A Confluence of Time 187
Figure 9.2 Global Integration 195
Figure 9.3 Indicators: Evaluating the INs—A Look Back 204
|
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| isbn | 0899307973 |
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| spelling | Arogyaswamy, Bernard Verfasser aut Value directed management organizations, customers, and quality Bernard Arogyaswamy and Ron P. Simmons 1. publ. Westport, Conn. u.a. Quorum Books 1993 XVIII, 230 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantenservice gtt Kwaliteitszorg gtt Productbeleid gtt Customer services United States Management Management United States Quality of products United States Management Management (DE-588)4037278-9 gnd rswk-swf USA Management (DE-588)4037278-9 s DE-604 Simmons, Ron P. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005453194&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Arogyaswamy, Bernard Simmons, Ron P. Value directed management organizations, customers, and quality Klantenservice gtt Kwaliteitszorg gtt Productbeleid gtt Customer services United States Management Management United States Quality of products United States Management Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4037278-9 |
| title | Value directed management organizations, customers, and quality |
| title_auth | Value directed management organizations, customers, and quality |
| title_exact_search | Value directed management organizations, customers, and quality |
| title_full | Value directed management organizations, customers, and quality Bernard Arogyaswamy and Ron P. Simmons |
| title_fullStr | Value directed management organizations, customers, and quality Bernard Arogyaswamy and Ron P. Simmons |
| title_full_unstemmed | Value directed management organizations, customers, and quality Bernard Arogyaswamy and Ron P. Simmons |
| title_short | Value directed management |
| title_sort | value directed management organizations customers and quality |
| title_sub | organizations, customers, and quality |
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