Ten tasks of change: demystifying changing organizations
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco
Jossey-Bass/Pfeiffer
2001
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVIII, 270 S. graph. Darst. |
| ISBN: | 0787953458 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804144902054871040 |
|---|---|
| adam_text | Contents
Figures and Exhibits vii
Preface ix
Acknowledgments xvii
Chapter Zero 1
About Changing Organizations I
About the People in a Change Situation 2
The Work of Changing Organizations 3
Application of the Ten Tasks Model 5
Core Beliefs That Shape Our Practice 7
Summary 10
1. Task I: Appreciating the Situation 13
Getting Started 13
Approaching the Organization As a Work System 15
Approaching Task I Asa Dialogue 18
Assessing the Alignment of Your Environment and Your
Purpose 19
Examining Your Processes and Practices 22
Estimating the Scope and Impact of Potential Changes 25
Estimating the Magnitude of the Change Effort 27
Judging the Organization s Readiness for Change 30
Preparing a Compelling Business-Based Case for Change 35
Summary 38
iii
iv Contents
2. Task II: Developing Strategic Alignment 41
The Work of Task 11 4
Establishing a Communication Network and Strategy 42
Developing a Dialogue About the State of the Business 49
Developing a Dialogue About the Business Case for Change 52
Learning About Alternatives 53
Developing a Compelling Vision for the Future 55
Developing a Strategy and Proposed Approach to Change 56
Developing a High-Level Action Plan 62
Implementing an Infrastructure 62
Summary 63
3. Task III: Evoking Change Leadership 67
The Work 0/Task III 67
Establishing a Leadership Network 68
Involving Potential Change Leaders 77
Enabling the Leadership Network to Act 80
Providing Support for Leaders Future Roles 81
Defining Change Leadership Behaviors for Walking the Talk 82
Clearly Defining the Leadership Rewards and Consequences 83
Identifying and Securing the Required Support and Resources 83
Summary 84
4- Task IV: Expanding Understanding
and Commitment 87
The Work 0/Task IV 88
Establishing Safety Nets for the Organization 88
Establishing Role Structures for the Change Effort 90
Establishing Widespread Understanding of the Change 96
Beginning Appropriate Education Processes for the Entire
Organization 99
Creating and Supporting Ongoing Dialogue 100
Using Feedback Systems 101
Creating a More Detailed Action Plan 101
Summary 102
vi Contents
Setting the Scope of the Metrics 198
Determining Data Collection and Analysis Methods 198
Determining Format, Feedback, and Evaluation Processes 199
Agreeing on Level of Standardization 200
Establishing Linkage to Reward System 200
Summary 201
9. Task IX: Managing Transitions 207
The Work of Task IX 207
Maintaining Constancy of Purpose and
Positive Strategic Intent 209
Defining Work- Unit Requirements 21J
Establishing Decision Slopes and Plan Transitions 228
Planning and Supporting the Development of
Individual Capabilities 229
Summary 230
10. Task: X: Continuous Learning and Improvement 233
The Work of Task X 233
Understanding the Organizational Learning Process 234
Designing Your Organizational Learning Process Thread 241
Developing Ongoing Capability to Support
Organizational Learning 244
Planning for Closure and Celebration 246
Summary 247
11. A Checklist 249
The Checklist 250
References 257
About the Authors 261
Index 263
Figures and Exhibits
Figures
Figure 0.1 The Ten Tasks of Changing Organization 4
Figure 1.1 The Organization Wheel 16
Figure 1.2 Business Issues 28
Figure 1.3 Technical Issues 29
Figure 1.4 Human System Issues 29
Figure 1.5 People Issues 30
Figure 2.1 Role Network for Change 42
Figure 2.2 The Art of Communication 47
Figure 2.3 The Change Window 56
Figure 2.4 Participation Options 61
Figure 4-1 Role Network for Change 91
Figure 6.1 The Rake Structure of OP 1 153
Figure 6.2 The Egg Structure of OP2 156
Figure 6.3 The Amoebae Structure of OP3 158
Figure 6.4 The Headless Horseman Structure of
Confused OP 1 and OP2 162
Figure 6.5 The OP1/OP3 Feudal Lordship Structure 165
Figure 6.6 The OP2/OP3 Mindless Centipede Structure 167
vii
viii Figures and Exhibits
Figure 9.1 The Organization Wheel 212
Figure 9.2 The Decision Slope 229
Figure 10.1 The Learning Cycle 236
Figure 10.2 Action Research 245
Exhibits
Exhibit 1.1 Planning for Complex Change 31
Exhibit 1.2 Change Engagement Plan 36
Exhibit 2.1 Communication Plan for the Change Effort 50
Exhibit 3.1 Identifying Sources of Influence 74
Exhibit 3.2 Planning a Leadership Network 75
Exhibit 4-1 Role Network Planning 97
Exhibit 5.1 Stakeholder Analysis 110
Exhibit 5.2 Cote Process Thread Analysis 114
Exhibit 5.3 Worksheet for Analyzing Process Threads 116
Exhibit 5.4 QUALITY 118
Exhibit 6.1 Guidelines for Achieving
Joint Optimization 141
Exhibit 8.1 Metrics Planning Questions 202
Contents v
5. Task V: Analyzing Processes 105
The Work of Task V 105
Clarifying the Work System s Purpose and Boundaries 106
Conducting Technical System Analysis 112
Conducting a Human Systems Analysis 113
Analyzing Major Process Threads—A Story 119
Summary 134
6. Task VI: Designing Processes, Work,
and Boundaries 137
The Work of Task VI 137
Designing for High-Performance Joint Optimization 138
Clarifying the Organization S rructure 15 J
Creating a Provisional Design 168
Summary 172
7. Task VII: Planning Implementation 175
The Work of Task VU 175
Our Approach to Implementation 177
Validating the Design 179
Identifying Further Design Work 184
Establishing Timelines for Design Work 185
Establishing Transition Management Process 186
Establishing Integration Processes and
Issue Resolution Forums 186
Identifying Individuals or Teams to Complete tht Work 187
Summary 187
8. Task VIII: Establishing Metrics 191
The Work of Task VIII 191
Determining the Focus of the Metrics 192
Identifying the Organization s Learning Needs 193
Identifying the Organization s Levels of Output 195
Identi/ying Categories of Performance 195
Identifying Realistic Metrics for Categories 196
Reinforcing Appropriate Behai iors ] 97
|
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| id | DE-604.BV026386009 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T23:10:56Z |
| institution | BVB |
| isbn | 0787953458 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-021963516 |
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| physical | XVIII, 270 S. graph. Darst. |
| publishDate | 2001 |
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| publisher | Jossey-Bass/Pfeiffer |
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| spelling | Evans, Jeff Verfasser aut Ten tasks of change demystifying changing organizations Jeff Evans and Chuck Schaefer San Francisco Jossey-Bass/Pfeiffer 2001 XVIII, 270 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Organisationswandel (DE-588)4075693-2 gnd rswk-swf Unternehmensentwicklung (DE-588)4125011-4 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Organisationswandel (DE-588)4075693-2 s DE-188 Unternehmensentwicklung (DE-588)4125011-4 s Management (DE-588)4037278-9 s Schaefer, Chuck Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=021963516&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Evans, Jeff Schaefer, Chuck Ten tasks of change demystifying changing organizations Organisationswandel (DE-588)4075693-2 gnd Unternehmensentwicklung (DE-588)4125011-4 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4075693-2 (DE-588)4125011-4 (DE-588)4037278-9 |
| title | Ten tasks of change demystifying changing organizations |
| title_auth | Ten tasks of change demystifying changing organizations |
| title_exact_search | Ten tasks of change demystifying changing organizations |
| title_full | Ten tasks of change demystifying changing organizations Jeff Evans and Chuck Schaefer |
| title_fullStr | Ten tasks of change demystifying changing organizations Jeff Evans and Chuck Schaefer |
| title_full_unstemmed | Ten tasks of change demystifying changing organizations Jeff Evans and Chuck Schaefer |
| title_short | Ten tasks of change |
| title_sort | ten tasks of change demystifying changing organizations |
| title_sub | demystifying changing organizations |
| topic | Organisationswandel (DE-588)4075693-2 gnd Unternehmensentwicklung (DE-588)4125011-4 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Organisationswandel Unternehmensentwicklung Management |
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