Delighting customers: how to build a customer-driven organization
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London u.a.
Chapman & Hall
1994
|
| Edition: | 1. ed. |
| Subjects: | |
| Physical Description: | XVI, 243 S. graph. Darst. |
| ISBN: | 0412610108 |
Staff View
MARC
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| author | Donovan, Peter Samler, Timothy |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV010065177 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:45:52Z |
| institution | BVB |
| isbn | 0412610108 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006678719 |
| oclc_num | 31892627 |
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| owner | DE-739 DE-824 |
| owner_facet | DE-739 DE-824 |
| physical | XVI, 243 S. graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Chapman & Hall |
| record_format | marc |
| spelling | Donovan, Peter Verfasser aut Delighting customers how to build a customer-driven organization Peter Donovan ; Timothy Samler 1. ed. London u.a. Chapman & Hall 1994 XVI, 243 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Organisatiekunde gtt Consumer satisfaction Customer relations Customer services Organizational change Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Samler, Timothy Verfasser aut |
| spellingShingle | Donovan, Peter Samler, Timothy Delighting customers how to build a customer-driven organization Klantgerichtheid gtt Organisatiekunde gtt Consumer satisfaction Customer relations Customer services Organizational change Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4236865-0 |
| title | Delighting customers how to build a customer-driven organization |
| title_auth | Delighting customers how to build a customer-driven organization |
| title_exact_search | Delighting customers how to build a customer-driven organization |
| title_full | Delighting customers how to build a customer-driven organization Peter Donovan ; Timothy Samler |
| title_fullStr | Delighting customers how to build a customer-driven organization Peter Donovan ; Timothy Samler |
| title_full_unstemmed | Delighting customers how to build a customer-driven organization Peter Donovan ; Timothy Samler |
| title_short | Delighting customers |
| title_sort | delighting customers how to build a customer driven organization |
| title_sub | how to build a customer-driven organization |
| topic | Klantgerichtheid gtt Organisatiekunde gtt Consumer satisfaction Customer relations Customer services Organizational change Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Klantgerichtheid Organisatiekunde Consumer satisfaction Customer relations Customer services Organizational change Kundenmanagement |
| work_keys_str_mv | AT donovanpeter delightingcustomershowtobuildacustomerdrivenorganization AT samlertimothy delightingcustomershowtobuildacustomerdrivenorganization |