The essence of business process re-engineering:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Prentice Hall
1995
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | The essence of management series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 256 S. graph. Darst. |
| ISBN: | 0133107078 |
Internformat
MARC
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| 300 | |a X, 256 S. |b graph. Darst. | ||
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-007175890 | ||
Datensatz im Suchindex
| _version_ | 1804125225173909504 |
|---|---|
| adam_text | Contents
Preface ix
Part 1: Business Process Re engineering 1
1 What is Business Process Re engineering? 3
The traditional organization 5
Business Process Re engineering just the latest
management fad? 13
Summary 21
References 23
2 The imperative to re engineer business processes 25
The new market place the war zone 26
The public sector 30
Economics 32
The rise of quality 34
The IT black hole 35
Deciding on BPR 38
Summary 41
References 42
Part 2: Underlying principles 45
3 Product and service delivery processes 47
The service task 47
New product development 58
Components of an organization 61
v
vi Contents
T A *¦ 64
Lead time
Capacity management
Inventory management
Quality management
Performance measurement
Managing the front office
Managing the back office in a manufacturing firm °*
Managing the back office in a service firm
An overall process design
Summary
References
4 Organizing people: new organizational blueprints °*
Culture JJJ
Organization teams
Organization functions
Empowerment
Behaviour, skills and development
Recruitment and selection
Pay and rewards
Training and development
Making the most of people: the learning organization 119
Summary
References 12
5 Exploiting information technology
Information as a factor of production
Artificial intelligence
Communications
Multimedia 14°
Virtual reality 141
Workflow automation
Issues surrounding IT
Summary of key points v
References ^
Part 3: Making it happen 153
6 Redesigning processes 1^
Process redesign doing it 161
Where to start 164
Understand existing process 169
Stationery requests an example I74
Contents vii
Systematic redesign of an existing process 180
Clean sheet designing a new process 194
Summary 197
References 200
7 Realizing the benefits: managing change 203
Create the environment 205
Analyse, diagnose and redesign processes 215
Redesign the organization s infrastructure 220
Pilot and roll out 222
Realize vision 224
Flows between the five stages 226
Issues of power and politics 228
Summary 231
References 233
8 Succeeding at BPR 235
Some guidelines for success 237
Pitfalls to avoid 242
References 245
Epilogue 247
Further reading 250
Index 251
|
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| id | DE-604.BV010745380 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:58:10Z |
| institution | BVB |
| isbn | 0133107078 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007175890 |
| oclc_num | 456295558 |
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| physical | X, 256 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Prentice Hall |
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| series2 | The essence of management series |
| spelling | Peppard, Joe Verfasser aut The essence of business process re-engineering Joe Peppard and Philip Rowland Business process re-engineering 1. publ. New York [u.a.] Prentice Hall 1995 X, 256 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The essence of management series Unternehmen (DE-588)4061963-1 gnd rswk-swf Reengineering (DE-588)4404560-8 gnd rswk-swf Reengineering (DE-588)4404560-8 s Unternehmen (DE-588)4061963-1 s DE-604 Rowland, Philip Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007175890&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Peppard, Joe Rowland, Philip The essence of business process re-engineering Unternehmen (DE-588)4061963-1 gnd Reengineering (DE-588)4404560-8 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4404560-8 |
| title | The essence of business process re-engineering |
| title_alt | Business process re-engineering |
| title_auth | The essence of business process re-engineering |
| title_exact_search | The essence of business process re-engineering |
| title_full | The essence of business process re-engineering Joe Peppard and Philip Rowland |
| title_fullStr | The essence of business process re-engineering Joe Peppard and Philip Rowland |
| title_full_unstemmed | The essence of business process re-engineering Joe Peppard and Philip Rowland |
| title_short | The essence of business process re-engineering |
| title_sort | the essence of business process re engineering |
| topic | Unternehmen (DE-588)4061963-1 gnd Reengineering (DE-588)4404560-8 gnd |
| topic_facet | Unternehmen Reengineering |
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