Preventing and responding to violence at work:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Geneva
International Labour Office
2003
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XI, 139 S. graph. Darst. |
| ISBN: | 9221133745 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV017785636 | ||
| 003 | DE-604 | ||
| 005 | 20040119 | ||
| 007 | t | ||
| 008 | 040119s2003 d||| |||| 00||| eng d | ||
| 020 | |a 9221133745 |9 92-2-113374-5 | ||
| 035 | |a (OCoLC)51718147 | ||
| 035 | |a (DE-599)BVBBV017785636 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-N2 | ||
| 084 | |a QP 413 |0 (DE-625)141880: |2 rvk | ||
| 100 | 1 | |a Rogers, Kimberly Ann |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Preventing and responding to violence at work |c Kimberly Ann Rogers and Duncan Chappell |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Geneva |b International Labour Office |c 2003 | |
| 300 | |a XI, 139 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a INTIMIDATION |2 unbist | |
| 650 | 7 | |a OCCUPATIONAL SAFETY |2 unbist | |
| 650 | 7 | |a PERSONNEL MANAGEMENT |2 unbist | |
| 650 | 7 | |a VIOLENCE |2 unbist | |
| 650 | 7 | |a WORKING CONDITIONS |2 unbist | |
| 650 | 0 | 7 | |a Gewalttätigkeit |0 (DE-588)4157237-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Bekämpfung |0 (DE-588)4112701-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Arbeitsplatz |0 (DE-588)4002759-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Arbeitsplatz |0 (DE-588)4002759-4 |D s |
| 689 | 0 | 1 | |a Gewalttätigkeit |0 (DE-588)4157237-3 |D s |
| 689 | 0 | 2 | |a Bekämpfung |0 (DE-588)4112701-8 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Chappell, Duncan |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010679471&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-010679471 | ||
Datensatz im Suchindex
| _version_ | 1804130485642723328 |
|---|---|
| adam_text | CONTENTS
Preface v
Abbreviations xi
1. Introduction 1
About this book 1
The changing profile of violence at work 3
An integrated definition of workplace violence 8
The causes of violence 8
Towards prevention 9
2. Workplace violence prevention: Common themes and guides to policy 11
Starting the process 11
Learning from existing guidelines and policies 12
A risk management framework 14
3. Step 1 Assess and describe risk 19
Purpose of the risk assessment phase 19
Choosing an assessor 20
Establishing an approach or a framework 21
Types of information to collect 23
Methods and sources 27
Organizing and summarizing results 32
Examples of risk assessment tools 34
4. Step 2 Design and implement preventive measures 51
The purpose of designing and implementing preventive measures 51
Reporting procedures 52
Risk reduction measures 53
vii
Preventing and responding to violence at work
Education and training 70
Some important words of caution 70
5. Step 3 Design and implement reactive measures 77
Why design and implement reactive measures? 77
Critical incident preparation 78
Immediate response and recovery 80
Investigation and review 84
Disciplinary rules and procedures 88
Case study examples 89
6. Step 4 Monitor the effectiveness of preventive and reactive measures .... 95
The purpose of evaluation 95
Evaluating reactive measures 96
Evaluating preventive measures 98
7. The risk management process in review 105
Examples of the entire process 106
Important considerations 112
Support from external groups or agencies 113
8. Conclusion 117
Moving forward 118
Appendices
A. Statistics 120
B. Searching for explanations 122
Bibliography 127
Index 133
Boxes
1.1 Examples of violent behaviours at work 4
1.2 Examples of eight types of workplace aggression 6
3.1 Framework for a workplace violence risk assessment 21
3.2 What factors increase the risk of workplace violence? 26
3.3 Hazard assessment 30
3.4 Conducting a workplace violence risk assessment 31
3.5 Short method of conducting a risk assessment 33
4.1 Retail establishments: Engineering controls and workplace adaptation 58
4.2 Retail establishments: Administrative and work practice controls 59
4.3 Retail solutions 60
viii
Contents
4.4 Violence prevention in the airline industry 62
4.5 Home visiting: Community nursing 63
4.6 Violence among co workers and managers 67
4.7 Workplace violence prevention programme: Sample policy statement 68
4.8 Providing workplace violence training and education 71
4.9 Common programme flaws and omissions 73
5.1 Post incident planning 79
5.2 Reacting to violence after it occurs 81
5.3 Recovery steps 82
5.4 Case study: Taxi driver robbed 85
5.5 Case study: Social worker attacked 86
5.6 Workplace violence: Intervention strategies for your business 87
5.7 Case study: Frightening behaviour 90
5.8 Case study: Intimidation 91
6.1 Conducting incident follow up 97
6.2 Evaluation: Record keeping 102
7.1 Case study: A bus company 107
7.2 Case study: A local council 109
7.3 Take advantage of community resources 114
Figures
3.1 Risk assessment template an example 22
3.2 Hazard identification worksheet 24
3.3 Conducting a risk assessment: Information sources and methods 28
3.4 Hazard identification worksheet 36
3.5 Hazard assessment and control checklist 37
3.6 Worker survey: Sample form 42
3.7 Workplace behaviour inventory 46
4.1 Sample reporting form 54
6.1 Follow up report: Sample form 99
Al Workplace violence: An interactive model 125
ix
|
| any_adam_object | 1 |
| author | Rogers, Kimberly Ann Chappell, Duncan |
| author_facet | Rogers, Kimberly Ann Chappell, Duncan |
| author_role | aut aut |
| author_sort | Rogers, Kimberly Ann |
| author_variant | k a r ka kar d c dc |
| building | Verbundindex |
| bvnumber | BV017785636 |
| classification_rvk | QP 413 |
| ctrlnum | (OCoLC)51718147 (DE-599)BVBBV017785636 |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01692nam a2200445 c 4500</leader><controlfield tag="001">BV017785636</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20040119 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">040119s2003 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9221133745</subfield><subfield code="9">92-2-113374-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)51718147</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV017785636</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-N2</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 413</subfield><subfield code="0">(DE-625)141880:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Rogers, Kimberly Ann</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Preventing and responding to violence at work</subfield><subfield code="c">Kimberly Ann Rogers and Duncan Chappell</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. publ.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Geneva</subfield><subfield code="b">International Labour Office</subfield><subfield code="c">2003</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XI, 139 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">INTIMIDATION</subfield><subfield code="2">unbist</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">OCCUPATIONAL SAFETY</subfield><subfield code="2">unbist</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">PERSONNEL MANAGEMENT</subfield><subfield code="2">unbist</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">VIOLENCE</subfield><subfield code="2">unbist</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">WORKING CONDITIONS</subfield><subfield code="2">unbist</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Gewalttätigkeit</subfield><subfield code="0">(DE-588)4157237-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bekämpfung</subfield><subfield code="0">(DE-588)4112701-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Arbeitsplatz</subfield><subfield code="0">(DE-588)4002759-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Arbeitsplatz</subfield><subfield code="0">(DE-588)4002759-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Gewalttätigkeit</subfield><subfield code="0">(DE-588)4157237-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Bekämpfung</subfield><subfield code="0">(DE-588)4112701-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Chappell, Duncan</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010679471&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-010679471</subfield></datafield></record></collection> |
| id | DE-604.BV017785636 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:21:47Z |
| institution | BVB |
| isbn | 9221133745 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-010679471 |
| oclc_num | 51718147 |
| open_access_boolean | |
| owner | DE-N2 |
| owner_facet | DE-N2 |
| physical | XI, 139 S. graph. Darst. |
| publishDate | 2003 |
| publishDateSearch | 2003 |
| publishDateSort | 2003 |
| publisher | International Labour Office |
| record_format | marc |
| spelling | Rogers, Kimberly Ann Verfasser aut Preventing and responding to violence at work Kimberly Ann Rogers and Duncan Chappell 1. publ. Geneva International Labour Office 2003 XI, 139 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier INTIMIDATION unbist OCCUPATIONAL SAFETY unbist PERSONNEL MANAGEMENT unbist VIOLENCE unbist WORKING CONDITIONS unbist Gewalttätigkeit (DE-588)4157237-3 gnd rswk-swf Bekämpfung (DE-588)4112701-8 gnd rswk-swf Arbeitsplatz (DE-588)4002759-4 gnd rswk-swf Arbeitsplatz (DE-588)4002759-4 s Gewalttätigkeit (DE-588)4157237-3 s Bekämpfung (DE-588)4112701-8 s DE-604 Chappell, Duncan Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010679471&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Rogers, Kimberly Ann Chappell, Duncan Preventing and responding to violence at work INTIMIDATION unbist OCCUPATIONAL SAFETY unbist PERSONNEL MANAGEMENT unbist VIOLENCE unbist WORKING CONDITIONS unbist Gewalttätigkeit (DE-588)4157237-3 gnd Bekämpfung (DE-588)4112701-8 gnd Arbeitsplatz (DE-588)4002759-4 gnd |
| subject_GND | (DE-588)4157237-3 (DE-588)4112701-8 (DE-588)4002759-4 |
| title | Preventing and responding to violence at work |
| title_auth | Preventing and responding to violence at work |
| title_exact_search | Preventing and responding to violence at work |
| title_full | Preventing and responding to violence at work Kimberly Ann Rogers and Duncan Chappell |
| title_fullStr | Preventing and responding to violence at work Kimberly Ann Rogers and Duncan Chappell |
| title_full_unstemmed | Preventing and responding to violence at work Kimberly Ann Rogers and Duncan Chappell |
| title_short | Preventing and responding to violence at work |
| title_sort | preventing and responding to violence at work |
| topic | INTIMIDATION unbist OCCUPATIONAL SAFETY unbist PERSONNEL MANAGEMENT unbist VIOLENCE unbist WORKING CONDITIONS unbist Gewalttätigkeit (DE-588)4157237-3 gnd Bekämpfung (DE-588)4112701-8 gnd Arbeitsplatz (DE-588)4002759-4 gnd |
| topic_facet | INTIMIDATION OCCUPATIONAL SAFETY PERSONNEL MANAGEMENT VIOLENCE WORKING CONDITIONS Gewalttätigkeit Bekämpfung Arbeitsplatz |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010679471&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT rogerskimberlyann preventingandrespondingtoviolenceatwork AT chappellduncan preventingandrespondingtoviolenceatwork |