Excellence, market orientation, some aspects of service quality and their effect on performance in service companies propositions and a model von Caruana, Albert, Pitt, Leyland F.

Managers' perceptions of their decision-making context von Berthon, Pierre, Money, Arthur, Pitt, Leyland F.

Organizational commitment and service delivery insights from an industrial service environment von Bromfield, Derek, Foreman, Susan K., Pitt, Leyland F.

Service quality in information systems a longtitudinal case study von Pitt, Leyland F., Watson, Richard T. 1948-

Rethinking marketing the entrepreneurial imperative von Schindehutte, Minet, Morris, Michael H. 1953-, Pitt, Leyland F.

Inhaltsverzeichnis

Internal marketing's role in organizations a transaction cost perspective von Pitt, Leyland F., Foreman, Susan

Managing customer expectations of service quality does it make a difference? von Pitt, Leyland F., Caruana, Albert, Money, Arthur

Market orientation and business performance some European evidence von Caruana, Albert, Pitt, Leyland F.

South African marketing cases for decision makers von Pitt, Leyland F., Nel, Deon

Measuring service quality by asking managers and the service quality business performance link von Caruana, Albert, Pitt, Leyland F.

The excellence-market orientation link some consequences for service firms von Caruana, Albert, Pitt, Leyland F., Berthon, Pierre

A clustering of countries managerial applications of industrial data von Joynt, Pat, Money, Arthur, Pitt, Leyland F.

Groups in organisations an overview and resource document von Pitt, Leyland F., Nel, Deon

Corporate image and reputation in B2B markets

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