Beyond participative management: toward total employee empowerment for quality
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
Quorum Books
1991
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVIII, 244 S. graph. Darst. |
| ISBN: | 0899306128 |
Internformat
MARC
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| 245 | 1 | 0 | |a Beyond participative management |b toward total employee empowerment for quality |c G. Ronald Gilbert ; Ardel E. Nelson |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a New York u.a. |b Quorum Books |c 1991 | |
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| 650 | 4 | |a Équipes de travail - États-Unis | |
| 650 | 4 | |a Government productivity |z United States | |
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Datensatz im Suchindex
| _version_ | 1804120479762481152 |
|---|---|
| adam_text | Contents
Illustrations xi
Preface xiii
Introduction xv
Part I: The Quality Imperative 1
1. A CALL FOR QUALITY WORLDWIDE: THE
WAR OF THE PEACEKEEPERS 3
2. PAST FAILURES IN DOING BUSINESS: THE
EFFICIENCY AND THE QUALITY
PARADIGMS 9
Part II: Quality in Government: Failure, Promise, and
Project Pacer Share 21
3. THE PROBLEMS WITH THE EXISTING CIVIL
SERVICE SYSTEM 23
4. CREATING AN ALTERNATIVE SYSTEM: A
SHAKY BEGINNING 41
5. THE DESIGN OF PROJECT PACER SHARE FOR
TQM 51
6. MOBILIZING SUPPORT FOR THE NEW WAY
OF DOING BUSINESS: A PEEK BEHIND THE
SCENES 59
viii Contents
Part III: Major Intervention Tools and Techniques
for TQM 67
7. MANAGING CHANGE: GENERAL APPROACH,
PHILOSOPHY, AND TOOLS EMPLOYED 69
8. TACTICAL PLANNING AND TEAM BUILDING 87
9. THE TEAM BUILDING FOLLOW ON EFFORT 103
¦To. CUSTOMER ORIENTED LEADERSHIP: A
MODEL OF SUPERVISION 111
11. SELF INITIATED FOLLOWERSHIP: THE
ESSENCE OF QUALITY AND CUSTOMER
SERVICE 131
12. ESSENTIAL PROCESS MANAGEMENT 145
Part IV: Results, Revisions, Recommendations 159
13. DISCUSSION AND FINAL ASSESSMENT: THE
OVERALL PROJECT AT A GLANCE 161
Appendixes 177
Autonomous Work Teams By Sharon Carvalho 179
Pacer Share—Where Do We Go From Here?
By Anita Clevenger 181
Job Proficiency Guides By Jim Flaggert 183
Efforts to Generate Support for Project
Changes By Dan Fuchs 187
How Can a Unit Supervisor Support His or
Her Team Building Group? By Connie Fullmer 191
How EPA Works for Me By Connie Fullmer 193
Observations of Project Pacer Share By Jim
Graham 195
On Reflection By Colene Krum 197
Recollections from an Original Design Team
Member By Colene Krum 201
The Team Building Process: From the
Perspective of the PPS Manager By Carl
McRorie 205
Contents ix
The Labor Management Evolution of Pacer
Share By Frank Mason 209
The Results of the Quality Approach: A View
from the Director of DS By Colonel David
Naehring 211
Essential Quality Analysis at Work By Willie
Nesbit 215
What Team Building Did for Us By Joe Prater 217
The Union s View of the Project By John
Salas 219
Guides to Supporting the Follow On
Coordinator By Lee Tefertiller 221
A Team Leader s Challenge By David
Thompson 223
The Project from the View of the Chief Union
Steward By David Wheeler 225
Team Building Helped Us Get Campers to
Protect Our Material By Donna Wolfe 227
Glossary of Acronyms 229
Bibliography 235
Index 239
Illustrations
FIGURES
2.1 Comparing the Bureaucratic System to the
Quality Oriented Approach 16
4.1 Organization Chart for the Directorate of
Distribution in the Early Phase of Project Pacer Share 44
7.1 Five Pronged Approach to Managing the
Transformation to Quality 73
7.2 The Quality Formula 82
8.1 Typical Hierarchical Structure of the DS Team 91
8.2 Typical Structure of the DS Team by Process 92
9.1 Organization Chart for the Directorate of
Distribution with the Role of In House
Team Building Consultants 106
10.1 Leadership Effectiveness—Mission Focus.
Comparison of DS 1990 and DS 1988 127
10.2 Leadership Effectiveness—Empowerment.
Comparison of DS 1990 and DS 1988 128
10.3 Leadership Effectiveness—Relations. Comparison
of DS 1990 and DS 1988 129
12.1 The Deming/Shewart Cycle 150
12.2 The Revised Deming/Shewart Cycle EQA Process
Flow Diagram 152
xii Illustrations
12.3 The Ishikawa Fishbone Diagram with a
Standardized Who, What, Why, Where, When,
and How Format for any Process 154
12.4 Standardized Cause and Effect Diagram (SCED)
for the EQA P D C A S Cycle 155
12.5 PPS Essential Process Management Overview 158
TABLE
5.1 Relation of Pay Bands to CSS Grades 53
|
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| discipline | Wirtschaftswissenschaften |
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| geographic_facet | États-Unis - Administration - Participation du personnel USA |
| id | DE-604.BV006264891 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T16:42:45Z |
| institution | BVB |
| isbn | 0899306128 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-003957887 |
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| spelling | Gilbert, G. R. Verfasser aut Beyond participative management toward total employee empowerment for quality G. Ronald Gilbert ; Ardel E. Nelson 1. publ. New York u.a. Quorum Books 1991 XVIII, 244 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Sacramento Air Logistics Center - Gestion Sacramento Air Logistics Center Management Administration publique - Productivité Personnel - Habilitation - États-Unis Personnel - Participation à la gestion - États-Unis Équipes de travail - États-Unis Government productivity United States Management Employee participation United States Teams in the workplace. United States Management by Participation (DE-588)4128095-7 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf États-Unis - Administration - Participation du personnel USA Management by Participation (DE-588)4128095-7 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 Nelson, Ardel E. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003957887&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gilbert, G. R. Nelson, Ardel E. Beyond participative management toward total employee empowerment for quality Sacramento Air Logistics Center - Gestion Sacramento Air Logistics Center Management Administration publique - Productivité Personnel - Habilitation - États-Unis Personnel - Participation à la gestion - États-Unis Équipes de travail - États-Unis Government productivity United States Management Employee participation United States Teams in the workplace. United States Management by Participation (DE-588)4128095-7 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4128095-7 (DE-588)4219057-5 |
| title | Beyond participative management toward total employee empowerment for quality |
| title_auth | Beyond participative management toward total employee empowerment for quality |
| title_exact_search | Beyond participative management toward total employee empowerment for quality |
| title_full | Beyond participative management toward total employee empowerment for quality G. Ronald Gilbert ; Ardel E. Nelson |
| title_fullStr | Beyond participative management toward total employee empowerment for quality G. Ronald Gilbert ; Ardel E. Nelson |
| title_full_unstemmed | Beyond participative management toward total employee empowerment for quality G. Ronald Gilbert ; Ardel E. Nelson |
| title_short | Beyond participative management |
| title_sort | beyond participative management toward total employee empowerment for quality |
| title_sub | toward total employee empowerment for quality |
| topic | Sacramento Air Logistics Center - Gestion Sacramento Air Logistics Center Management Administration publique - Productivité Personnel - Habilitation - États-Unis Personnel - Participation à la gestion - États-Unis Équipes de travail - États-Unis Government productivity United States Management Employee participation United States Teams in the workplace. United States Management by Participation (DE-588)4128095-7 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Sacramento Air Logistics Center - Gestion Sacramento Air Logistics Center Management Administration publique - Productivité Personnel - Habilitation - États-Unis Personnel - Participation à la gestion - États-Unis Équipes de travail - États-Unis Government productivity United States Management Employee participation United States Teams in the workplace. United States Management by Participation Qualitätsmanagement États-Unis - Administration - Participation du personnel USA |
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