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In addition to media from the THWS, media from other Bavarian libraries are also displayed.
These are marked with the "Interlibrary loan" label and can be ordered by clicking on them.
  1. 1
    Customer centered Six Sigma linking customers, process improvement, and financial results

    Customer centered Six Sigma linking customers, process improvement, and financial results by Naumann, Earl, Hoisington, Steven H.

    Published 2001
    Book Interlibrary loan Place Request


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  2. 2
    Creating customer value the path to sustainable competitive advantage

    Creating customer value the path to sustainable competitive advantage by Naumann, Earl

    Published 1995
    Book Interlibrary loan Place Request


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