Nearshore IT sourcing for small- and medium-sized enterprises: an exploratory study of Swiss SMEs sourcing from Russia and Ukraine
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVIII, 190 S. Ill., graph. Darst. |
Staff View
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| 245 | 1 | 0 | |a Nearshore IT sourcing for small- and medium-sized enterprises |b an exploratory study of Swiss SMEs sourcing from Russia and Ukraine |c submitted by Lena Martschenko |
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| 502 | |a Sankt Gallen, Univ., Diss., 2008 |o Dissertation no. 3353 | ||
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Record in the Search Index
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|---|---|
| adam_text | Contents
Abstract IV
Zusammenfassung VI
Preface IX
Contents XI
List Of Figures XVII
List Of Tables XIX
1 Introduction 1
1.1 Problem Definition......................... 2
1.1.1 The New Geography of the IT Industry......... 2
1.1.2 Challenges for Small- and Medium-Sized Enterprises . . 3
1.2 Research Objective......................... 6
1.3 Research Methodology....................... 7
1.4 Definitions.............................. 11
1.4.1 Information Technology (IT) ............... 11
1.4.2 IT Sourcing......................... 12
XII________________________________________________________Contents
1.4.3 IT Outsourcing....................... 13
1.4.4 Nearshore IT Sourcing................... 15
1.4.5 Small-and Medium-Sized Enterprises (SMEs)...... 26
1.4.6 Industry Definition..................... 27
1.4.7 Limitations......................... 28
2 Theoretical Background 33
2.1 History and Development..................... 33
2.1.1 The Early Development of Outsourcing......... 33
2.1.2 The 1960s.......................... 34
2.1.3 The 1980s.......................... 34
2.1.4 The 1990s.......................... 35
2.1.5 The Beginning of Off- and Nearshoring ......... 35
2.1.6 IT Outsourcing Today................... 36
2.2 The Motives for and Opportunities of Nearshore IT Sourcing . 38
2.2.1 Main Motives........................ 38
2.2.2 Strategic Motives...................... 39
2.2.3 Operational Motives.................... 40
2.2.4 Nearshore Advantages Compared with Offshore IT Sourc-
ing .............................. 41
2.3 Risks and Remedies ........................ 41
2.3.1 Overview.......................... 41
2.3.2 Communication Risks................... 42
2.3.3 Quality Risks........................ 43
2.3.4 Strategic Risks....................... 44
2.3.5 Safety Risks......................... 44
2.3.6 Monitoring Risks...................... 45
2.4 The Phase Concept for the Nearshore IT Sourcing Process ... 46
Contents XIII
2.4.1 The Phase Model...................... 46
2.4.2 The Analysis of the Actual State............. 47
2.4.2.1 Overview..................... 47
2.4.2.2 The Phases of the Actual State Analysis ... 48
2.4.2.3 The Business and Process Analysis ...... 49
2.4.2.4 The Environmental and Market Analysis ... 54
2.4.3 The Make-or-Buy Decision Phase............. 54
2.4.3.1 Overview..................... 54
2.4.3.2 The Process Sequence.............. 55
2.4.3.3 Identification of Potential Sourcing Services . . 55
2.4.3.4 The Cost-benefit Analysis............ 60
2.4.3.5 Sourcing Decision Frameworks......... 71
2.4.4 The Implementation Phase................ 76
2.4.4.1 The Process Cycle................ 76
2.4.4.2 The Requirement Analysis........... 76
2.4.4.3 Partner Selection and Contract......... 77
2.4.4.4 Implementation ................. 79
2.5 Theoretical Conclusions...................... 85
3 Empirical Part 87
3.1 Methodology............................ 87
3.1.1 Research Questions..................... 87
3.1.2 Research Object...................... 88
3.1.3 The Selection of Cases................... 88
3.1.4 Data Collection....................... 89
3.1.5 Data Analysis........................ 91
3.2 The Nearshore IT Sourcing Sites................. 91
3.2.1 The Client Site: Nearshore IT Sourcing in Switzerland 91
XIV________________________________________________________Contents
3.2.1.1 The Economic Relevance of the Software Sector
in Switzerland.................. 92
3.2.1.2 The Rise of Nearshore IT Sourcing: From Soft-
ware Development to Software Production . . 93
3.2.1.3 Exploiting Cost Advantages in Nearshore Coun-
tries ........................ 96
3.2.2 Russia as a Nearshore Vendor Site........... 98
3.2.2.1 Russia s Market for Software Development . . 98
3.2.2.2 Russia s Nearshore IT Services......... 101
3.2.2.3 Value as a Nearshore IT Sourcing Site..... 103
3.2.2.4 The Specifics of Selecting a Russian Supplier . 106
3.2.2.5 Implications for Western Clients........ 109
3.2.3 Ukraine as a Nearshore Vendor Site.......... 110
3.2.3.1 Ukraine s Market for Software Development . . 110
3.2.3.2 Value as a Nearshore IT Sourcing Site..... 112
3.2.3.3 Implications for Western Clients........ 113
3.3 Case Nr. 1: A Wholly-owned Subsidiary............. 113
3.3.1 A Brief Overview of the Company............ 114
3.3.2 The Phases of the Nearshore IT Sourcing Process .... 115
3.3.2.1 Analysis of the Actual State.......... 115
3.3.2.2 The Make-or-Buy Decision Phase....... 116
3.3.2.3 The Implementation Phase........... 117
3.3.3 Conclusions......................... 121
3.4 Case Nr. 2: A Wholly-owned Subsidiary............. 122
3.4.1 A Brief Overview of the Company............ 122
3.4.2 The Phases of the Nearshore IT Sourcing Process .... 124
3.4.2.1 Analysis of the Actual State.......... 124
3.4.2.2 The Make-or-Buy Decision Phase ....... 124
Contents XV
3.4.2.3 The Implementation Phase........... 125
3.4.3 Conclusions......................... 131
3.5 Case Nr. 3: Contractual Obligation................ 132
3.5.1 A Brief Overview of the Company............ 132
3.5.2 The Phases of the Nearshore IT Sourcing Process .... 133
3.5.2.1 Analysis of the Actual State.......... 133
3.5.2.2 The Make-or-Buy Decision Phase ....... 133
3.5.2.3 The Implementation Phase........... 134
3.5.3 Conclusions......................... 137
3.6 Case Nr. 4: Subcontracting.................... 138
3.6.1 A Brief Overview of the Company............ 138
3.6.2 The Phases of the Nearshore IT Sourcing Process .... 139
3.6.2.1 Analysis of the Actual State.......... 139
3.6.2.2 The Make-or-Buy Decision Phase ....... 139
3.6.2.3 The Implementation Phase........... 140
3.6.3 Conclusions......................... 144
3.7 Empirical Results.......................... 145
3.7.1 The Characteristics of the Cases............. 145
3.7.2 The Make-or-Buy Decision Phase............. 146
3.7.2.1 Identifying Potential Sourcing Services .... 146
3.7.2.2 Nearshore Motives and Opportunities..... 147
3.7.3 The Implementation Phase................ 149
3.7.3.1 The Requirements Analysis........... 149
3.7.3.2 The Nearshore IT Sourcing Model....... 149
3.7.3.3 Partner-/ Employee- and Site Selection .... 151
3.7.3.4 The Process-specific Aspects.......... 152
3.7.3.5 Coordination Methods Technologies..... 153
3.7.3.6 Nearshore Risks Remedies.......... 154
3.7.4 Key Success Factors and Limitations........... 157
XVI Contents
4 Final Results and Implications 161
4.1 Theoretical Implications...................... 161
4.1.1 Nearshore IT Sourcing: Classification, Characteristics,
Stakeholders, Prospects, Risks and Remedies...... 162
4.1.2 The Phase Concept of Nearshore IT Sourcing and Tools
for Supporting the Decision-Making Process....... 163
4.1.2.1 Analysis of the Actual State.......... 164
4.1.2.2 The Make-or-Buy Decision........... 164
4.1.2.3 The Implementation Phase........... 165
4.1.3 Results from the Empirical Study............. 166
4.1.4 Future Research ...................... 167
4.2 Implications for the Business Community............ 168
List of Figures
1.1 Case Study Design......................... 10
1.2 The Classification of IT Sourcing Models............. 16
1.3 The Sourcing Models According to Vendor Location...... 19
1.4 The Sourcing Models According to the Level of Management
and Capital Involvement...................... 24
1.5 The Structure of the Dissertation................. 30
2.1 The Phases of the Nearshore IT Sourcing Process........ 47
2.2 The Subprocesses of the Current State Analysis......... 48
2.3 The Basic Structure of the Value Chain............. 53
2.4 Subprocesses in the Make-or-Buy Decision Phase........ 55
2.5 The Range of the Make-or-Buy Decision............. 56
2.6 The Software Development Process................ 58
2.7 The Onsite Nearshore Outsourcing Model for Software Develop-
ment ................................. 58
2.8 The Offshore Outsourcing Framework.............. 74
2.9 The Subprocesses in the Implementation Phase......... 76
3.1 The Role of IT in Companies................... 93
3.2 The Indicated Average Daily Rates of Programmers...... 97
3.3 Russian Software Firms Show Continuous Dramatic Growth . . 100
XVIII________________________________________________List of Figures
3.4 The International Business Ratios of Russian Software Develop-
ment Vendors............................ 104
3.5 Case Nr. 1: The Nearshore Sourcing Model........... 118
3.6 Case Nr. 1: The Composition of the International Project Team 119
3.7 Case Nr. 2: The Nearshore Sourcing Model........... 126
3.8 Case Nr. 2: The Composition of the International Project Team,
1/2.................................. 128
3.9 Case Nr. 2: The Composition of the International Project Team,
2/2.................................. 129
3.10 Case Nr. 3: The Nearshore Sourcing Model........... 135
3.11 Case Nr. 3: The Composition of the International Project Team 136
3.12 Case Nr. 4: The Nearshore Sourcing Model........... 141
3.13 Case Nr. 4: The Composition of the International Project Team 142
List of Tables
1.1 An Overview of the Software Sector............... 27
3.1 The Top Five Services Offered by Russian Offshore Companies 102
3.2 Case Nr. 1: Company Overview.................. 115
3.3 Case Nr. 2: Company Overview.................. 123
3.4 Case Nr. 3: Company Overview.................. 133
3.5 Case Nr. 4: Company Overview.................. 138
3.6 The Characteristics of the Case Companies........... 146
3.7 Identifying Potential Sourcing Services.............. 147
3.8 The Motives and Opportunities of Nearshore IT Sourcing . . . 148
3.9 Requirements for Potential Employees.............. 149
3.10 The Nearshore Sourcing Motives and Models Chosen...... 150
3.11 The Recruiting Methods Used................... 151
3.12 Established Control Mechanisms................. 154
3.13 The Risks and Remedies of Nearshore IT Sourcing....... 155
3.14 Personnel Development and Rewards............... 157
3.15 Key Success Factors of Nearshore IT Sourcing.......... 158
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| spelling | Martschenko, Lena 1977- Verfasser (DE-588)136843611 aut Nearshore IT sourcing for small- and medium-sized enterprises an exploratory study of Swiss SMEs sourcing from Russia and Ukraine submitted by Lena Martschenko 2008 XVIII, 190 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Sankt Gallen, Univ., Diss., 2008 Dissertation no. 3353 Klein- und Mittelunternehmen stw Offshoring stw Russland stw Schweizerisch stw Softwareindustrie stw Ukraine stw Global Sourcing (DE-588)4503315-8 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Klein- und Mittelbetrieb (DE-588)4031031-0 gnd rswk-swf Russland (DE-588)4076899-5 gnd rswk-swf Schweiz (DE-588)4053881-3 gnd rswk-swf Ukraine (DE-588)4061496-7 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Schweiz (DE-588)4053881-3 g Klein- und Mittelbetrieb (DE-588)4031031-0 s Informationstechnik (DE-588)4026926-7 s Global Sourcing (DE-588)4503315-8 s Russland (DE-588)4076899-5 g Ukraine (DE-588)4061496-7 g DE-188 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017050624&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Martschenko, Lena 1977- Nearshore IT sourcing for small- and medium-sized enterprises an exploratory study of Swiss SMEs sourcing from Russia and Ukraine Klein- und Mittelunternehmen stw Offshoring stw Russland stw Schweizerisch stw Softwareindustrie stw Ukraine stw Global Sourcing (DE-588)4503315-8 gnd Informationstechnik (DE-588)4026926-7 gnd Klein- und Mittelbetrieb (DE-588)4031031-0 gnd |
| subject_GND | (DE-588)4503315-8 (DE-588)4026926-7 (DE-588)4031031-0 (DE-588)4076899-5 (DE-588)4053881-3 (DE-588)4061496-7 (DE-588)4113937-9 |
| title | Nearshore IT sourcing for small- and medium-sized enterprises an exploratory study of Swiss SMEs sourcing from Russia and Ukraine |
| title_auth | Nearshore IT sourcing for small- and medium-sized enterprises an exploratory study of Swiss SMEs sourcing from Russia and Ukraine |
| title_exact_search | Nearshore IT sourcing for small- and medium-sized enterprises an exploratory study of Swiss SMEs sourcing from Russia and Ukraine |
| title_full | Nearshore IT sourcing for small- and medium-sized enterprises an exploratory study of Swiss SMEs sourcing from Russia and Ukraine submitted by Lena Martschenko |
| title_fullStr | Nearshore IT sourcing for small- and medium-sized enterprises an exploratory study of Swiss SMEs sourcing from Russia and Ukraine submitted by Lena Martschenko |
| title_full_unstemmed | Nearshore IT sourcing for small- and medium-sized enterprises an exploratory study of Swiss SMEs sourcing from Russia and Ukraine submitted by Lena Martschenko |
| title_short | Nearshore IT sourcing for small- and medium-sized enterprises |
| title_sort | nearshore it sourcing for small and medium sized enterprises an exploratory study of swiss smes sourcing from russia and ukraine |
| title_sub | an exploratory study of Swiss SMEs sourcing from Russia and Ukraine |
| topic | Klein- und Mittelunternehmen stw Offshoring stw Russland stw Schweizerisch stw Softwareindustrie stw Ukraine stw Global Sourcing (DE-588)4503315-8 gnd Informationstechnik (DE-588)4026926-7 gnd Klein- und Mittelbetrieb (DE-588)4031031-0 gnd |
| topic_facet | Klein- und Mittelunternehmen Offshoring Russland Schweizerisch Softwareindustrie Ukraine Global Sourcing Informationstechnik Klein- und Mittelbetrieb Schweiz Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017050624&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT martschenkolena nearshoreitsourcingforsmallandmediumsizedenterprisesanexploratorystudyofswisssmessourcingfromrussiaandukraine |