Leadership for competitive advantage:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chichester <<[u.a.]>>
Wiley
1998
|
| Schlagworte: | |
| Online-Zugang: | Publisher description Table of Contents Contributor biographical information Inhaltsverzeichnis |
| Beschreibung: | Literaturverz. S. [219] - 223 Table of contents: First Things First. - Scanning the External Environment. - The Employee Stakeholder: An Approach to Measurement. - Leadership: The Dreamers of the Day. - Vision ... is having the Image of the Cathedral as we Carve the Granite. - Culture ... the Way We Do Things Around Here. - Management Practices ... The Fulcrum for Change. - The Driving Alliance at Work. - Appendices. - Bibliography. - Indexes |
| Beschreibung: | XI, 232 S. graph. Darst. 24 cm |
| ISBN: | 0471979287 |
Internformat
MARC
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| 650 | 4 | |a Führung | |
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Datensatz im Suchindex
| _version_ | 1804138154472505344 |
|---|---|
| adam_text | CONTENTS
Foreword viii
Preface and Acknowledgements x
Chapter One First Things First 1
An introduction to transformation 1
On models, muddles and maps 7
Improving the philosophy of modelling 9
The Burke-Litwin model 17
The Georgiades and Macdonell model 19
The Challenger accident of 1986 21
Putting people first at British Airways 25
Supporting evidence 28
Chapter Two Scanning the External Environment 32
An introduction 32
How then can we reduce the overload? 35
The balanced scorecard 39
A model for stakeholder management 42
Understanding stakeholders needs 46
The best and worst of UK customer service 53
Chapter Three The Employee Stakeholder: An Approach
to Measurement 55
The initial impetus 55
What s in a name? 60
A piece of serendipity 61
Some notes on the scientific basis of the
SOP 65
The SOP, customer service and profitability 68
vl Contents
Chapter Four Leadership: The Dreamers of the Day 73
An introduction 73
Why does this leadership matter? 7A
Key questions about leadership 75
Reaching towards a definition of leadership 76
From great man theory to trait theory 78
Trait theory 79
Towards a leadership style 84
A paradigm shift 90
Managers and leaders are different %
Transformation and transaction 97
Leading by empowerment 99
The 1992 view . . . what leaders really do 107
Six demands of leadership 109
A final view of the work of the leader 112
Chapter Five Vision ... is having the Image of the
Cathedral as we Carve the Granite 115
Why vision is important 117
What vision is 123
How visioning fits with other management
skills 124
Mission statements: The bottom line 133
Company self-concept 134
Desired public image 135
Concern for survival, growth, and
profitability 137
The relationship between components
and the bottom line 138
Chapter Six Culture ... the Way We Do Things
Around Here 141
Introduction 141
The elements of organisational culture 144
Overt and covert cultures 1 ^
Changing organisational culture 150
Functional and dysfunctional cultures 153
Contents vii
Chapter Seven Management Practices ... The Fulcrum
for Change 167
An introduction 167
Management practices, transformational
or transactional? 168
The specification of management
practices 170
The six core values of an adaptive culture
and their management practices 177
Forms of feedback 19 5
Chapter Eight The Driving Alliance at Work 201
The driving alliance membership and
norms of behaviour 201
The driving alliance: the first steps 204
The specification of steps: some guiding
principles 206
Appendix I Companies Worldwide who have used the
Service Organisation Profile 216
Appendix II Statistical Data on the Service
Organisation Profile 217
Appendix III Full Matrix of Factor Correlations from
the Service Organisation Profile 218
Bibliography 219
Author index 225
Subject index 227
|
| adam_txt |
CONTENTS
Foreword viii
Preface and Acknowledgements x
Chapter One First Things First 1
An introduction to transformation 1
On models, muddles and maps 7
Improving the philosophy of modelling 9
The Burke-Litwin model 17
The Georgiades and Macdonell model 19
The Challenger accident of 1986 21
Putting people first at British Airways 25
Supporting evidence 28
Chapter Two Scanning the External Environment 32
An introduction 32
How then can we reduce the overload? 35
The balanced scorecard 39
A model for stakeholder management 42
Understanding stakeholders' needs 46
The best and worst of UK customer service 53
Chapter Three The Employee Stakeholder: An Approach
to Measurement 55
The initial impetus 55
What's in a name? 60
A piece of serendipity 61
Some notes on the scientific basis of the
SOP 65
The SOP, customer service and profitability 68
vl Contents
Chapter Four Leadership: The Dreamers of the Day 73
An introduction 73
Why does this leadership matter? 7A
Key questions about leadership 75
Reaching towards a definition of leadership 76
From great man theory to trait theory 78
Trait theory 79
Towards a leadership style 84
A paradigm shift 90
Managers and leaders are different %
Transformation and transaction 97
Leading by empowerment 99
The 1992 view . . . what leaders really do 107
Six demands of leadership 109
A final view of the work of the leader 112
Chapter Five Vision . is having the Image of the
Cathedral as we Carve the Granite 115
Why vision is important 117
What vision is 123
How visioning fits with other management
skills 124
Mission statements: The bottom line 133
Company self-concept 134
Desired public image 135
Concern for survival, growth, and
profitability 137
The relationship between components
and the bottom line 138
Chapter Six Culture . the Way We Do Things
Around Here 141
Introduction 141
The elements of organisational culture 144
Overt and covert cultures 1 ^
Changing organisational culture 150
Functional and dysfunctional cultures 153
Contents vii
Chapter Seven Management Practices . The Fulcrum
for Change 167
An introduction 167
Management practices, transformational
or transactional? 168
The specification of management
practices 170
The six core values of an adaptive culture
and their management practices 177
Forms of feedback 19 5
Chapter Eight The Driving Alliance at Work 201
The driving alliance membership and
norms of behaviour 201
The driving alliance: the first steps 204
The specification of steps: some guiding
principles 206
Appendix I Companies Worldwide who have used the
Service Organisation Profile 216
Appendix II Statistical Data on the Service
Organisation Profile 217
Appendix III Full Matrix of Factor Correlations from
the Service Organisation Profile 218
Bibliography 219
Author index 225
Subject index 227 |
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| id | DE-604.BV023516071 |
| illustrated | Illustrated |
| index_date | 2024-07-02T22:31:49Z |
| indexdate | 2024-07-09T21:23:41Z |
| institution | BVB |
| isbn | 0471979287 |
| language | English |
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| spelling | Georgiades, Nick Verfasser (DE-588)138433291 aut Leadership for competitive advantage Nick Georgiades and Richard Macdonell Chichester <<[u.a.]>> Wiley 1998 XI, 232 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Literaturverz. S. [219] - 223 Table of contents: First Things First. - Scanning the External Environment. - The Employee Stakeholder: An Approach to Measurement. - Leadership: The Dreamers of the Day. - Vision ... is having the Image of the Cathedral as we Carve the Granite. - Culture ... the Way We Do Things Around Here. - Management Practices ... The Fulcrum for Change. - The Driving Alliance at Work. - Appendices. - Bibliography. - Indexes Führung Leadership Management Wettbewerbsstrategie (DE-588)4200234-5 gnd rswk-swf Wettbewerbsstrategie (DE-588)4200234-5 s DE-604 Macdonell, Richard Verfasser (DE-588)138433259 aut http://www.loc.gov/catdir/description/wiley034/97031196.html Publisher description http://www.loc.gov/catdir/toc/onix05/97031196.html Table of Contents http://www.loc.gov/catdir/bios/wiley042/97031196.html Contributor biographical information HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016836593&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Georgiades, Nick Macdonell, Richard Leadership for competitive advantage Führung Leadership Management Wettbewerbsstrategie (DE-588)4200234-5 gnd |
| subject_GND | (DE-588)4200234-5 |
| title | Leadership for competitive advantage |
| title_auth | Leadership for competitive advantage |
| title_exact_search | Leadership for competitive advantage |
| title_exact_search_txtP | Leadership for competitive advantage |
| title_full | Leadership for competitive advantage Nick Georgiades and Richard Macdonell |
| title_fullStr | Leadership for competitive advantage Nick Georgiades and Richard Macdonell |
| title_full_unstemmed | Leadership for competitive advantage Nick Georgiades and Richard Macdonell |
| title_short | Leadership for competitive advantage |
| title_sort | leadership for competitive advantage |
| topic | Führung Leadership Management Wettbewerbsstrategie (DE-588)4200234-5 gnd |
| topic_facet | Führung Leadership Management Wettbewerbsstrategie |
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