The art and science of competency models: pinpointing critical success factors in organizations
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco, Calif.
Jossey-Bass [u.a.]
1999
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIX, 197 S. |
| ISBN: | 0787946028 |
Internformat
MARC
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| 245 | 1 | 0 | |a The art and science of competency models |b pinpointing critical success factors in organizations |c Anntoinette D. Lucia ; Richard Lepsinger |
| 264 | 1 | |a San Francisco, Calif. |b Jossey-Bass [u.a.] |c 1999 | |
| 300 | |a XIX, 197 S. | ||
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| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
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| 650 | 4 | |a Personnel - Direction | |
| 650 | 4 | |a Personnel - Évaluation | |
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Datensatz im Suchindex
| _version_ | 1804141061654708224 |
|---|---|
| adam_text | Contents
List of Exhibits xi
Preface xiii
1. The What, Why, and How of Competency Models 1
A Closer Look at Competency Models 2
What Business Needs Can Competency Models Address? 9
Who Invented the Competency Model? 15
From Theory to Practice: Translating Competency
Models into Action 18
Concluding Remarks 20
2. How Competency Models Can Enhance
HRM Systems 21
Benefits of Using a Competency-Based
Selection System 22
Benefits of Using a Competency-Based Training
and Development System 26
Benefits of a Competency-Based Performance
Appraisal System 29
Benefits of Using a Competency-Based
Succession Planning System 32
How Are Organizations Using Competency Models? 35
Concluding Remarks 48
3. Competency Models: Laying the Groundwork 49
Benefits of Planning 50
Step One: Determine Objectives and Scope 51
Step Two: Clarify Implementation Goals and Standards 55
viii Contents
Step Three: Develop an Action Plan 56
Step Four: Identify Individuals at Various
Performance Levels 63
Pitfalls to Avoid 63
Concluding Remarks 65
4. Developing a Competency Model from Scratch 67
Step One: Determine Data Collection Methodology 67
Step Two: Collect Data 74
Step Three: Direct Observation of Incumbents 77
Step Four: Develop an Interim Competency Model 80
Pitfalls to Avoid 86
Concluding Remarks 91
5. Finalizing and Validating Competency Models 93
Step One: Test the Competency Model 93
Step Two: Analyze the New Data
and Refine the Model 98
Step Three: Validate the Competency Model 104
Step Four: Finalize the Model 108
Concluding Remarks 111
6. Integrating Competency Models into HRM Systems 113
Implementing a Competency-Based
Selection System 113
Implementing a Competency-Based Training
and Development System 120
Implementing a Competency-Based
Appraisal System 131
Implementing a Competency-Based Succession
Planning System 136
Concluding Remarks 141
7. Communicating Purpose and Gaining Commitment:
Selling the Idea to Others in Your Organization 143
Becoming an Effective Advocate 143
Identifying Key Stakeholders and Expected Levels
of Support 144
Contents ix
Four Common Reasons for Lack of Commitment 148
Prepare a Plan of Approach 151
Common Objections to Competency Models 152
Concluding Remarks 158
Resource A: Validated Generic Competency Models 163
Leadership and Managerial Practices 163
Sales Competency Model 165
Resource B: Position-Specific Competency Models 167
Competency Definitions for Finance Employees 167
Competency Definitions for a Branch Technical
Liaison 168
Competency Definitions for a New Associate
in a Law Firm 172
Competency Definitions for a Research Associate
in a Consulting Firm 175
Competency Definitions for an Automobile
Sales Consultant 179
References 183
About the Authors 185
Index 187
List of Exhibits
1.1 Sales Competency Model for GreenPoint Financial 3
1.2 Competency Pyramid 7
2.1 Benefits of Competency Models in HRM Systems 23
3.1 Two Approaches to Developing Competency Models 54
3.2 Implementation Goal and Standards Worksheet 56
3.3 Action Planning Worksheet 58
3.4 Potential Problem Analysis Worksheet 62
4.1 Table for Determining Sample Size from a
Given Population 69
4.2 Pros and Cons of One-on-One Interviews
and Focus Groups 71
4-3 Sample Letter for Interviews and Focus Groups
and Sample Questions 72
4-4 Day-in-the-Life Observation Format 79
4-5 Interim Competencies and Supporting Quotes 85
4.6 Interim Competency Model 87
5.1 Pros and Cons of Surveys and Focus Groups 95
5.2 Sample Competency Model Survey for a Finance
Professional 96
5.3 Sample Focus Group Information Letter 97
5.4 Portion of Survey Data for Finance Professional 99
5.5 Sections of Sales Competency Validation Study 107
5.6 Selected Competencies from Compass:
A Validated Model of Leadership and Management 109
xii List of Exhibits
6.1 Format of Competency Models for
Each HRM System 114
6.2 Sales Competency Model 117
6.3 Library of Selected Interview Questions 119
6.4 Interview Data Form 121
6.5 Sales Competency Behavior Examples 126
6.6 Sales Competency 360-Degree Feedback
Questionnaire 127
6.7 Section of a Sales Competency Feedback Report 130
6.8 Competencies with Definitions and Rating Scale 133
6.9 Competencies with a Range of Observable
Behaviors from Above to Below Standard 134
6.10 Succession Planning Candidate Evaluation Form 139
6.11 Succession Planning Candidate Evaluation and
Development Planning Form 140
7.1 Sample Stakeholder Map 147
7.2 Causes of Resistance and Recommended Actions
to Address Each 159
|
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| author | Lucia, Anntoinette D. 1951- Lepsinger, Richard 1948- |
| author_GND | (DE-588)13783327X (DE-588)137833237 |
| author_facet | Lucia, Anntoinette D. 1951- Lepsinger, Richard 1948- |
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| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Psychologie Arbeitswissenschaften Wirtschaftswissenschaften |
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| id | DE-604.BV036035890 |
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| indexdate | 2024-07-09T22:09:53Z |
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| isbn | 0787946028 |
| language | English |
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| physical | XIX, 197 S. |
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| publisher | Jossey-Bass [u.a.] |
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| spelling | Lucia, Anntoinette D. 1951- Verfasser (DE-588)13783327X aut The art and science of competency models pinpointing critical success factors in organizations Anntoinette D. Lucia ; Richard Lepsinger San Francisco, Calif. Jossey-Bass [u.a.] 1999 XIX, 197 S. txt rdacontent n rdamedia nc rdacarrier Efficacité organisationnelle Personeelsmanagement gtt Personeelsselectie gtt Personnel - Direction Personnel - Évaluation Vaardigheden gtt Employees Rating of Organizational effectiveness Personnel management Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Effizienzsteigerung (DE-588)4443806-0 gnd rswk-swf Personalpolitik (DE-588)4045269-4 gnd rswk-swf Kompetenztheorie (DE-588)4164873-0 gnd rswk-swf Personalbeurteilung (DE-588)4045253-0 gnd rswk-swf Kompetenztheorie (DE-588)4164873-0 s Personalentwicklung (DE-588)4121465-1 s Effizienzsteigerung (DE-588)4443806-0 s DE-604 Personalpolitik (DE-588)4045269-4 s Personalbeurteilung (DE-588)4045253-0 s DE-188 Lepsinger, Richard 1948- Verfasser (DE-588)137833237 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018927876&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lucia, Anntoinette D. 1951- Lepsinger, Richard 1948- The art and science of competency models pinpointing critical success factors in organizations Efficacité organisationnelle Personeelsmanagement gtt Personeelsselectie gtt Personnel - Direction Personnel - Évaluation Vaardigheden gtt Employees Rating of Organizational effectiveness Personnel management Personalentwicklung (DE-588)4121465-1 gnd Effizienzsteigerung (DE-588)4443806-0 gnd Personalpolitik (DE-588)4045269-4 gnd Kompetenztheorie (DE-588)4164873-0 gnd Personalbeurteilung (DE-588)4045253-0 gnd |
| subject_GND | (DE-588)4121465-1 (DE-588)4443806-0 (DE-588)4045269-4 (DE-588)4164873-0 (DE-588)4045253-0 |
| title | The art and science of competency models pinpointing critical success factors in organizations |
| title_auth | The art and science of competency models pinpointing critical success factors in organizations |
| title_exact_search | The art and science of competency models pinpointing critical success factors in organizations |
| title_full | The art and science of competency models pinpointing critical success factors in organizations Anntoinette D. Lucia ; Richard Lepsinger |
| title_fullStr | The art and science of competency models pinpointing critical success factors in organizations Anntoinette D. Lucia ; Richard Lepsinger |
| title_full_unstemmed | The art and science of competency models pinpointing critical success factors in organizations Anntoinette D. Lucia ; Richard Lepsinger |
| title_short | The art and science of competency models |
| title_sort | the art and science of competency models pinpointing critical success factors in organizations |
| title_sub | pinpointing critical success factors in organizations |
| topic | Efficacité organisationnelle Personeelsmanagement gtt Personeelsselectie gtt Personnel - Direction Personnel - Évaluation Vaardigheden gtt Employees Rating of Organizational effectiveness Personnel management Personalentwicklung (DE-588)4121465-1 gnd Effizienzsteigerung (DE-588)4443806-0 gnd Personalpolitik (DE-588)4045269-4 gnd Kompetenztheorie (DE-588)4164873-0 gnd Personalbeurteilung (DE-588)4045253-0 gnd |
| topic_facet | Efficacité organisationnelle Personeelsmanagement Personeelsselectie Personnel - Direction Personnel - Évaluation Vaardigheden Employees Rating of Organizational effectiveness Personnel management Personalentwicklung Effizienzsteigerung Personalpolitik Kompetenztheorie Personalbeurteilung |
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