Employee ambassadorship optimizing customer-centric behavior from the inside-out and outside-in von Lowenstein, Michael W. 1942-

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Customers inside, customers outside designing and succeeding with enterprise customer-centricity concepts, practices, and applications von Lowenstein, Michael W. 1942-

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The customer advocate and the customer saboteur linking social word-of-mouth, brand impression, and stakeholder behavior von Lowenstein, Michael W. 1942-

Customers inside, customers outside designing and succeeding with enterprise customer-centricity concepts, practices, and applications von Lowenstein, Michael W.

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Customers Inside, Customers Outside Designing and Succeeding With Enterprise Customer-Centricity Concepts, Practices, and Applications von Lowenstein, Michael W.

One customer, divisible linking customer insight to loyalty and advocacy behavior von Lowenstein, Michael W.

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Customers inside, customers outside designing and succeeding with enterprise customer-centricity concepts, practices, and applications von Lowenstein, Michael W.

Customer winback how to recapture lost costumers and keep them loyal von Griffin, Jill, Lowenstein, Michael W.

The customer loyalty pyramid von Lowenstein, Michael W.

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