Advances in telephone survey methodology:
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, NJ
Wiley-Interscience
2008
|
| Schriftenreihe: | Wiley series in survey methodology
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturverz. S. 619 - 677 |
| Beschreibung: | XII, 683 S. Ill., graph. Darst. |
| ISBN: | 9780471745310 |
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CONTENTS
CONTRIBUTORS XI
PART I PERSPECTIVES ON TELEPHONE SURVEY METHODOLOGY
1 TELEPHONE SURVEY METHODS: ADAPTING TO CHANGE CLYDE TUCKER AMI JAMES M.
L.EPKOWTKI
PART 11 SAMPLING AND ESTIMATION
2 SAMPLING AND WEIGHTING IN HOUSEHOLD TELEPHONE SURVEYS 29 WILLIAM I).
KALSHEEK AND ROBERT P. AGANS
3 RECENT TRENDS IN HOUSEHOLD TELEPHONE COVERAGE IN THE UNITED STATES 56
STEPHEN ./. BLUMBERG, JULIAN V. LUKE, MARCIE L. CXIIAMON, AND MARTIN R.
FRANKEL
4 THE INFLUENCE OF MOBILE TELEPHONES ON TELEPHONE SURVEYS 87
VESA KUUSELA, MARIO CALLEGARO, AND VASJA VEHOVAR
5 METHODS FOR SAMPLING RARE POPULATIONS IN TELEPHONE SURVEYS 113 ISMAEL
FLARES CERVANTES AND GRAHAM KID TON
6 MULTIPLICITY-BASED SAMPLING FOR THE MOBILE TELEPHONE POPULATION:
COVERAGE, NONRESPONSE, AND MEASUREMENT ISSUES 133
ROBERT TORTORA, ROBERT M. DROVES, AND EMILIA PERTIHEVA
7 MULTIPLE MODE AND ERAME TELEPHONE SURVEYS 149
./. MICHAEL BRICK AND JAMES M. LEPKOWSKI
VII
IMAGE 2
VLLL CONTENTS
8 WEIGHTING TELEPHONE SAMPLES USING PROPENSITY SCORES 170
SUNGHEE LEE AND RICHARD VULLIANT
PART III DATA COLLECTION
9 INTERVIEWER ERROR AND INTERVIEWER BURDEN 187
LIHIJAPEC
10 CUES OF COMMUNICATION DIFFICULTY IN TELEPHONE INTERVIEWS 212
FREDERICK G. CONRAD, MICHAEL F. SCHOBEI; AND WD DIJKSTRA
11 ORAL TRANSLATION IN TELEPHONE SURVEYS 231
JANET HARKNESS, NICOLE SEHOEBI, DOMINIQUE JOYE, PETER MOHLER, TIMO
FAASS, AND DOROTHEE BEHR
12 THE EFFECTS OF MODE AND FORMAT ON ANSWERS TO SCALAR QUESTIONS IN
TELEPHONE AND WEB SURVEYS 250
LEAH MELANI CHRISTIAN, DON A. DILLMAN, AND JOLENE D. SMYTH
13 VISUAL ELEMENTS OF QUESTIONNAIRE DESIGN: EXPERIMENTS WITH A CATI
ESTABLISHMENT SURVEY 276
BRAD EDWARDS, SID SCHNEIDER, AND PAT DEAN BRICK
14 MODE EFFECTS IN THE CANADIAN COMMUNITY HEALTH SURVEY: A COMPARISON OF
CATI AND CAPI 297
KIEV BEHIND AND MARTIN ST-PIERRE
PART IV OPERATIONS
15 ESTABLISHING A NEW SURVEY RESEARCH CALL CENTER 317
JENNY KELLY, MICHAEL W. LINK, JUDI PETTY, KATE HOBSON, AND PATRICK
CAGNEY
16 CATI SAMPLE MANAGEMENT SYSTEMS 340
SUE ELLEN HANSEN
17 MEASURING AND IMPROVING TELEPHONE INTERVIEWER PERFORMANCE AND
PRODUCTIVITY 359
JOHN I ARNAI AND DANNA /.. MOORE
18 TELEPHONE INTERVIEWER VOICE CHARACTERISTICS AND THE SURVEY
PARTICIPATION DECISION 385
ROBERT M. DROVES, BARBARA C. O HARE. DOTTXE GOULD-SMITH, JOSE BENKI, AND
PALLY MALTER
IMAGE 3
CONTENTS IX
19 MONITORING TELEPHONE INTERVIEWER PERFORMANCE 401
KENNETH W. SIEVE, ANH TIM BURKS, PAUL J. LAVMKAS, KIMBERLY I). BROWN,
AND J. BROOKE HOOVER
20 ACCOMMODATING NEW TECHNOLOGIES: MOBILE AND VOIP COMMUNICATION 423
CHARLOTTE STEEH AND LINDA PIEKARSKI
PART V NONRESPONSE
21 PRIVACY, CONFIDENTIALITY, AND RESPONDENT BURDEN AS FACTORS IN
TELEPHONE SURVEY NONRESPONSE 449
ELEANOR SINGER AND STANLEY PRESSER
22 THE USE OF MONETARY INCENTIVES TO REDUCE NONRESPONSE IN RANDOM DIGIT
DIAL TELEPHONE SURVEYS 471
DAVID CANTOR, BARBARA C. O HARE, AND KATHLEEN S. O CONNOR
23 THE CAUSES AND CONSEQUENCES OF RESPONSE RATES IN SURVEYS BY THE NEWS
MEDIA AND GOVERNMENT CONTRACTOR SURVEY RESEARCH FIRMS 499
ALLYSON L. HOLBROOK, JON A. KROSNI-K, AND ALISON PFENT
24 RESPONSE RATES: HOW HAVE THEY CHANGED AND WHERE ARE THEY HEADED? 529
MICHAEL P. BATTAGLIA, MEENA KHAN, MARTIN R. FRANKEL, MARY CAR MURRAY,
PAUL BUCKLEY, AND SARALVN PERILZ
25 ASPECTS OF NONRESPONSE BIAS IN RDD TELEPHONE SURVEYS 561
JILL M. MONTAQUILA, J. MICHAEL BRICK, MARY C. HAGEDORN, COURTNEY
KENNEDY, AND SCOTT KECTER
26 EVALUATING AND MODELING EARLY COOPCRATOR EFFECTS IN RDD SURVEYS 587
PAUL P. BIEMER AND MICHAEL W. LINK
REFERENCES 619
INDEX 679
|
| adam_txt |
IMAGE 1
CONTENTS
CONTRIBUTORS XI
PART I PERSPECTIVES ON TELEPHONE SURVEY METHODOLOGY
1 TELEPHONE SURVEY METHODS: ADAPTING TO CHANGE CLYDE TUCKER AMI JAMES M.
L.EPKOWTKI
PART 11 SAMPLING AND ESTIMATION
2 SAMPLING AND WEIGHTING IN HOUSEHOLD TELEPHONE SURVEYS 29 WILLIAM I).
KALSHEEK AND ROBERT P. AGANS
3 RECENT TRENDS IN HOUSEHOLD TELEPHONE COVERAGE IN THE UNITED STATES 56
STEPHEN ./. BLUMBERG, JULIAN V. LUKE, MARCIE L. CXIIAMON, AND MARTIN R.
FRANKEL
4 THE INFLUENCE OF MOBILE TELEPHONES ON TELEPHONE SURVEYS 87
VESA KUUSELA, MARIO CALLEGARO, AND VASJA VEHOVAR
5 METHODS FOR SAMPLING RARE POPULATIONS IN TELEPHONE SURVEYS 113 ISMAEL
FLARES CERVANTES AND GRAHAM KID TON
6 MULTIPLICITY-BASED SAMPLING FOR THE MOBILE TELEPHONE POPULATION:
COVERAGE, NONRESPONSE, AND MEASUREMENT ISSUES 133
ROBERT TORTORA, ROBERT M. DROVES, AND EMILIA PERTIHEVA
7 MULTIPLE MODE AND ERAME TELEPHONE SURVEYS 149
./. MICHAEL BRICK AND JAMES M. LEPKOWSKI
VII
IMAGE 2
VLLL CONTENTS
8 WEIGHTING TELEPHONE SAMPLES USING PROPENSITY SCORES 170
SUNGHEE LEE AND RICHARD VULLIANT
PART III DATA COLLECTION
9 INTERVIEWER ERROR AND INTERVIEWER BURDEN 187
LIHIJAPEC
10 CUES OF COMMUNICATION DIFFICULTY IN TELEPHONE INTERVIEWS 212
FREDERICK G. CONRAD, MICHAEL F. SCHOBEI; AND WD DIJKSTRA
11 ORAL TRANSLATION IN TELEPHONE SURVEYS 231
JANET HARKNESS, NICOLE SEHOEBI, DOMINIQUE JOYE, PETER MOHLER, TIMO
FAASS, AND DOROTHEE BEHR
12 THE EFFECTS OF MODE AND FORMAT ON ANSWERS TO SCALAR QUESTIONS IN
TELEPHONE AND WEB SURVEYS 250
LEAH MELANI CHRISTIAN, DON A. DILLMAN, AND JOLENE D. SMYTH
13 VISUAL ELEMENTS OF QUESTIONNAIRE DESIGN: EXPERIMENTS WITH A CATI
ESTABLISHMENT SURVEY 276
BRAD EDWARDS, SID SCHNEIDER, AND PAT DEAN BRICK
14 MODE EFFECTS IN THE CANADIAN COMMUNITY HEALTH SURVEY: A COMPARISON OF
CATI AND CAPI 297
KIEV BEHIND AND MARTIN ST-PIERRE
PART IV OPERATIONS
15 ESTABLISHING A NEW SURVEY RESEARCH CALL CENTER 317
JENNY KELLY, MICHAEL W. LINK, JUDI PETTY, KATE HOBSON, AND PATRICK
CAGNEY
16 CATI SAMPLE MANAGEMENT SYSTEMS 340
SUE ELLEN HANSEN
17 MEASURING AND IMPROVING TELEPHONE INTERVIEWER PERFORMANCE AND
PRODUCTIVITY 359
JOHN I'ARNAI AND DANNA /. MOORE
18 TELEPHONE INTERVIEWER VOICE CHARACTERISTICS AND THE SURVEY
PARTICIPATION DECISION 385
ROBERT M. DROVES, BARBARA C. O'HARE. DOTTXE GOULD-SMITH, JOSE BENKI, AND
PALLY MALTER
IMAGE 3
CONTENTS IX
19 MONITORING TELEPHONE INTERVIEWER PERFORMANCE 401
KENNETH W. SIEVE, ANH TIM BURKS, PAUL J. LAVMKAS, KIMBERLY I). BROWN,
AND J. BROOKE HOOVER
20 ACCOMMODATING NEW TECHNOLOGIES: MOBILE AND VOIP COMMUNICATION 423
CHARLOTTE STEEH AND LINDA PIEKARSKI
PART V NONRESPONSE
21 PRIVACY, CONFIDENTIALITY, AND RESPONDENT BURDEN AS FACTORS IN
TELEPHONE SURVEY NONRESPONSE 449
ELEANOR SINGER AND STANLEY PRESSER
22 THE USE OF MONETARY INCENTIVES TO REDUCE NONRESPONSE IN RANDOM DIGIT
DIAL TELEPHONE SURVEYS 471
DAVID CANTOR, BARBARA C. O'HARE, AND KATHLEEN S. O'CONNOR
23 THE CAUSES AND CONSEQUENCES OF RESPONSE RATES IN SURVEYS BY THE NEWS
MEDIA AND GOVERNMENT CONTRACTOR SURVEY RESEARCH FIRMS 499
ALLYSON L. HOLBROOK, JON A. KROSNI-K, AND ALISON PFENT
24 RESPONSE RATES: HOW HAVE THEY CHANGED AND WHERE ARE THEY HEADED? 529
MICHAEL P. BATTAGLIA, MEENA KHAN, MARTIN R. FRANKEL, MARY CAR MURRAY,
PAUL BUCKLEY, AND SARALVN PERILZ
25 ASPECTS OF NONRESPONSE BIAS IN RDD TELEPHONE SURVEYS 561
JILL M. MONTAQUILA, J. MICHAEL BRICK, MARY C. HAGEDORN, COURTNEY
KENNEDY, AND SCOTT KECTER
26 EVALUATING AND MODELING EARLY COOPCRATOR EFFECTS IN RDD SURVEYS 587
PAUL P. BIEMER AND MICHAEL W. LINK
REFERENCES 619
INDEX 679 |
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| title | Advances in telephone survey methodology |
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