The quality library :: a guide to staff-driven improvement, better efficiency, and happier customers /
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chicago :
American Library Association,
2008.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 online resource (xiv, 144 pages :) |
| Format: | Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. |
| Bibliographie: | Includes bibliographical references (pages 137-139) and index. |
| ISBN: | 9781441618979 144161897X |
Internformat
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| 245 | 1 | 4 | |a The quality library : |b a guide to staff-driven improvement, better efficiency, and happier customers / |c Sara Laughlin and Ray W. Wilson. |
| 260 | |a Chicago : |b American Library Association, |c 2008. | ||
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| 504 | |a Includes bibliographical references (pages 137-139) and index. | ||
| 505 | 0 | |a The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. | |
| 588 | 0 | |a Print version record. | |
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| 650 | 0 | |a Consumer satisfaction. |0 http://id.loc.gov/authorities/subjects/sh85031490 | |
| 650 | 2 | |a Library Administration |x methods | |
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| 650 | 6 | |a Qualité totale. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
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Datensatz im Suchindex
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|---|---|
| _version_ | 1813903344239902720 |
| adam_text | |
| any_adam_object | |
| author | Laughlin, Sara, 1949- |
| author2 | Wilson, Ray W. |
| author2_role | |
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| author_GND | http://id.loc.gov/authorities/names/n82086543 |
| author_facet | Laughlin, Sara, 1949- Wilson, Ray W. |
| author_role | |
| author_sort | Laughlin, Sara, 1949- |
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| collection | ZDB-4-EBA |
| contents | The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. |
| ctrlnum | (OCoLC)435528377 |
| dewey-full | 025.1 |
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| dewey-ones | 025 - Operations of libraries and archives |
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| dewey-search | 025.1 |
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| discipline | Allgemeines |
| format | Electronic eBook |
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| publisher | American Library Association, |
| record_format | marc |
| spelling | Laughlin, Sara, 1949- https://id.oclc.org/worldcat/entity/E39PCjJg7CmFYVYHM6DBqfGyV3 http://id.loc.gov/authorities/names/n82086543 The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. Chicago : American Library Association, 2008. 1 online resource (xiv, 144 pages :) text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references (pages 137-139) and index. The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. Print version record. Use copy Restrictions unspecified star MiAaHDL Electronic reproduction. [Place of publication not identified] : HathiTrust Digital Library, 2011. MiAaHDL Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL Library administration United States. Total quality management United States. Library planning United States. Customer services United States. Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Library Administration methods Total Quality Management Library Services organization & administration Program Evaluation Consumer Behavior Bibliothèques Administration États-Unis. Qualité totale États-Unis. Bibliothèques Planification États-Unis. Service à la clientèle États-Unis. Qualité totale. Consommateurs Satisfaction. LANGUAGE ARTS & DISCIPLINES Library & Information Science Administration & Management. bisacsh Consumer satisfaction fast Customer services fast Library administration fast Library planning fast Total quality management fast United States fast https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq Wilson, Ray W. has work: The quality library (Text) https://id.oclc.org/worldcat/entity/E39PCG8FkTMkfvc8k3hT9mBVmd https://id.oclc.org/worldcat/ontology/hasWork Print version: Laughlin, Sara, 1949- Quality library. Chicago : American Library Association, 2008 9780838909522 0838909523 (DLC) 2007030710 (OCoLC)157023432 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=267768 Volltext CBO01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=267768 Volltext |
| spellingShingle | Laughlin, Sara, 1949- The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system. Library administration United States. Total quality management United States. Library planning United States. Customer services United States. Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Library Administration methods Total Quality Management Library Services organization & administration Program Evaluation Consumer Behavior Bibliothèques Administration États-Unis. Qualité totale États-Unis. Bibliothèques Planification États-Unis. Service à la clientèle États-Unis. Qualité totale. Consommateurs Satisfaction. LANGUAGE ARTS & DISCIPLINES Library & Information Science Administration & Management. bisacsh Consumer satisfaction fast Customer services fast Library administration fast Library planning fast Total quality management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh91000952 http://id.loc.gov/authorities/subjects/sh85031490 |
| title | The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / |
| title_auth | The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / |
| title_exact_search | The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / |
| title_full | The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. |
| title_fullStr | The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. |
| title_full_unstemmed | The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. |
| title_short | The quality library : |
| title_sort | quality library a guide to staff driven improvement better efficiency and happier customers |
| title_sub | a guide to staff-driven improvement, better efficiency, and happier customers / |
| topic | Library administration United States. Total quality management United States. Library planning United States. Customer services United States. Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Library Administration methods Total Quality Management Library Services organization & administration Program Evaluation Consumer Behavior Bibliothèques Administration États-Unis. Qualité totale États-Unis. Bibliothèques Planification États-Unis. Service à la clientèle États-Unis. Qualité totale. Consommateurs Satisfaction. LANGUAGE ARTS & DISCIPLINES Library & Information Science Administration & Management. bisacsh Consumer satisfaction fast Customer services fast Library administration fast Library planning fast Total quality management fast |
| topic_facet | Library administration United States. Total quality management United States. Library planning United States. Customer services United States. Total quality management. Consumer satisfaction. Library Administration methods Total Quality Management Library Services organization & administration Program Evaluation Consumer Behavior Bibliothèques Administration États-Unis. Qualité totale États-Unis. Bibliothèques Planification États-Unis. Service à la clientèle États-Unis. Qualité totale. Consommateurs Satisfaction. LANGUAGE ARTS & DISCIPLINES Library & Information Science Administration & Management. Consumer satisfaction Customer services Library administration Library planning Total quality management United States |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=267768 |
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